Re: Documents slow to load after server retired
From: Cristian Croitoru (c_croitoru_at_hotmail.com)
Date: 03/18/04
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Date: Thu, 18 Mar 2004 11:33:54 +1000
Thanks to all that contributed.
As mentioned there is a problem with documents produced with Word XP where
the path to the template is embedded into the document
The MS article offered a number of solutions, I have tried the VBA script to
remove the path but on SOME documents it removed the data in some fields. I
would have used the another VBA script to replace the path rather then
remove but we have a 2 TB store with zillions of documents and the script
did not provide a directory traversal, only fixing the documents in the
designated directory.
I have used a network trick: finally sacked the B server and removed all the
entries referring to it from the WINS and DNS and created an alias (Cname)
in the DNS for server A as being server B as well..
All workstations need a DNS cache flush but it is so easy to tell the user
just to reboot :-)
So far so good, no more troubles.
I guess it would have worked just removing ANY reference to server B, as it
would just not resolved the address and would not have waited for timeout.
This mean that documents sent to a user on another network would have not
slow load because THAT network would have no knowledge of server B
existence - that's why no client complained (yet!)
But the templates are currently on server A on the same share place so it
would just point to the right place anyway
Me:
> I had a server 2k named B which was due for retiring.
> It used to be file storage (including workgroup templates), domain
> controller and print server.
> The server died and we decided not to resurrect it.
> However we needed to do an SQL migration and we recreated it with the same
> name B.
> There are no shares or printer queues currently on it, nor is a DC
> anymore.
> There is a new server A which has storage, print and DC services.
>
> Now for the problem:
> .doc files are extremely slow to load, more than 2 minutes, but not all or
> any, some locals are slow, some are not, some network files are slow, some
> are not!
> this happens if the server B is offline; as soon as B is online (although
> it has nothing to offer!) all files load in a blink.
> Note that Word by itself opens fine, the problem occurs only with some of
> the old documents. Also It happens with OS 2k or XP, also with Office XP
> or 2003, does not really matter.
>
> Why is this happening and how to fix it?
>
> I have a theory but I have no idea how to fix it:
> Apparently all the documents slow to open have been created using
> workgroup templates stored on a share on old B; this templates have been
> moved on A and the settings in tools/options/file locations have been
> adjusted accordingly; templates on A are accessible and you can create new
> documents based on them.
> It appears something was stored in the files created using the workgroup
> templates (may be a default printer to a printer queue on old B?) that
> prompts Word to look for server B; if server B is up it replies "I don't
> have it" and that's fine, document opens fine; if B is not available it
> keeps trashing the network trying to find B, after a while it times out.
>
> Any help will be greatly appreciated, as my users are slowly turning into
> a lynching mob!!
- Next message: Chris Schatte: "RE: Office 2000 Pro -lost key"
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- In reply to: Cristian Croitoru: "Documents slow to load after server retired"
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