Re: Can't reinstall Office Professional 2007
- From: Katy <Katy@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 6 Aug 2009 12:00:01 -0700
Hello,
First of all, I am now able to install Windows Updates. My first thread was
to the Windows Updates forum, where I was told to uninstall Office 2007.
Because it was an upgrade from 2003, I had to reinstall that before I could
reinstall 2007. That's when the problem started.
After putting in the Office 2007 product key (accepted) I then insert the
install Office 2003 disc as you suggested, which I've done numerous times
prior to contacting you. At that point rather than being able to "browse"
the disk, the screen that wants to begin installation (for 2003) comes up.
DL stated I should have stayed with the first thread, but I had had no
further help since July 30 until I got a response from both DL and you. I
apologize for the inconvenience, but I am extremely frustrated that what I
have purchased isn't working. Also, I have been trying to respond to your
message since I received it, but apparently your site was not working. Thank
you in advance for any help you can give me.
"dgmacmi<>" wrote:
Office 2003 is Office 11..
Office 2007 is Office 12, which you stated you uninstalled.
Office 2009 is not released for Windows. The next version is likely Office
2010.
Assuming that you can do Windows updates, try the following. When you
install Office 2007 upgrade and get the message that a prior version of is
Office is not found, place the Office 2003 upgrade disc in your drive and
browse to the drive {the drive, not to a folder of the Office 2003 disc}. If
the Office 2007 installer accepts the Office 2003 disc, installation should
continue.
If you cannot do Windows updates, than as DL stated, fix that problem first.
You may have a Windows installer problem. If Windows updates do not install,
suggest you seek help from: microsoft.public.windowsupdate which is the
forum for update problems or from a Microsoft forum for your version of
Windows.
Don
"Katy" <Katy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:6D4E5D78-63CB-4C25-8576-AB1A8B142E71@xxxxxxxxxxxxxxxx
Based on information from someone in an earlier forum I uninstalled Office
Professional 2007 to resolve an issue with updates not installing. Since
then I am not able to re-install Office Pro 2007 and the last
communication I
received was July 30. I upgraded to 2007 from Office Professional 2003
(also
an upgrade) and am currently running 2003. When I attempt to reinstall OP
2007 I get the following screen: "Setup can't find a version of Microsoft
Office on your computer..."
Accessing "C" drive I then went into Program Files and found the
following:
Program Files>Microsoft Office>Office 12, and when I click on an icon
(Excel)
I get the following message: "Excel failed to start correctly last time.
Starting Excel in safe mode will help you correct or isolate a startup
problem in order to successfuly start the program. Some functionality may
be
disabled in this mode. Do you want to start in safe mode?" Clicking on
"yes" I get the following:' "Not enough memory to run Microsoft Office
Excel. Pleae close other applications and try again."
The next messag: This installation could not be opened. Verify that the
package exists and that you can access it, or contact the application
vendor
to verify that this is a valid Windows Installer package. Other messages
have been: "The path you have chosen does not point at a qualifying
upgradeable product. Click retry to try again or cancel to quit setup."
I have given you the best information I can regarding this issue. It is
most frustrating to have purchased not only these two upgrades but all
others
that came before them, and now can't use them. As in the past, I would no
doubt upgrade to Office 2009, but hesitate to do so if I can't reinstall a
working version of Office Pro 2007. If I have contacted the wrong area,
please advise me--I really need help in getting this resolved. I
appreciate
your help and assistance. Thank you in advance.
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