RE: Office 2007 documents slow to open - updated

Hi Daisy,

Thanks for all your help. This one is not over unfortunately. Once I had
tracked the problem to McAfee I contact McAfee support and arranged a WebEx
session. When I tried to show the support guys the problem it wouldn't play
ball and the documents opened within seconds! I'll have to wait for it to
resurface try again. One thing that I have noticed is that I am unable to
remove the "use DDE" option in the file types. I deselect it close the dialog
and go back in to confirm and it is re-enabled.
Now if I try and open an Excel attachment/file with spaces in the filename I
get error messages saying it can't open the file. For example, if I try and
open a file with the name "This is a test.xlsx", I get error messages:

Can't open "This.xlsx"
Can't open "Is.xlsx"
Can't open "A.xlsx"
"Can't open Test.xlsx"

Then the file opens.

Matt


""Daisy Cao [MSFT]"" wrote:


Hi Matt,

Thank you for your time and effort on the issue, I understand you performed
further tests and narrow down the issue is related to McAfee and the space
in the file title. You will contact McAfee for further information and
update here.

If McAfee need to know anything about Office, feel free to let me know, I
will try to provide relevant information to helps us move on.

Regards,

Daisy Cao

Microsoft Online Support
Microsoft Global Technical Support Center

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--------------------
| Thread-Topic: Office 2007 documents slow to open - updated
| thread-index: Acn+8Rieju4glQEzT+C+6eVyzZuGJQ==
| X-WBNR-Posting-Host: 212.169.16.94
| From: =?Utf-8?B?TWF0dHBz?= <matt.standing@xxxxxxxxxxxxxxxx>
| References: <58829F7C-383D-475C-90F7-EFD61FC636AF@xxxxxxxxxxxxx>
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<Mo1zWjX9JHA.4416@xxxxxxxxxxxxxxxxxxxxxx>
<8B71B165-F469-4F85-9E23-AEA7E327C40E@xxxxxxxxxxxxx>
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| Subject: RE: Office 2007 documents slow to open - updated
| Date: Tue, 7 Jul 2009 03:53:01 -0700
| Lines: 314
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| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
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|
| Hi Daisy,
|
| I think I have managed to get some stable results. With all non MS
services
| the XL document loads at a speed expected, however if the file name is
has
| spaces in it XL throws an error message saying it can't locate the
filename
| parts within the spaces - but still loads the file.
|
| If I start the McAfee services and reboot the stall problem is back.
|
| I am now going to take this up with McAfee and will keep you posted.
|
| ""Daisy Cao [MSFT]"" wrote:
|
| >
| > Hello Matt,
| >
| > Do you see my post? If there anything else we can do for you?
| >
| > Regards,
| >
| > Daisy Cao
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > ====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > ====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | X-Tomcat-ID: 44604364
| > | References: <58829F7C-383D-475C-90F7-EFD61FC636AF@xxxxxxxxxxxxx>
| > <YxWrCDR5JHA.1380@xxxxxxxxxxxxxxxxxxxxxx>
| > <CIGcCsZ7JHA.2060@xxxxxxxxxxxxxxxxxxxxxx>
| > <D47A8CD2-45E8-48FE-88EF-387A0A8EBC58@xxxxxxxxxxxxx>
| > <Mo1zWjX9JHA.4416@xxxxxxxxxxxxxxxxxxxxxx>
| > <8B71B165-F469-4F85-9E23-AEA7E327C40E@xxxxxxxxxxxxx>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain
| > | Content-Transfer-Encoding: 7bit
| > | From: v-daisca@xxxxxxxxxxxxxxxxxxxx ("Daisy Cao [MSFT]")
| > | Organization: Microsoft
| > | Date: Fri, 26 Jun 2009 09:53:32 GMT
| > | Subject: RE: Office 2007 documents slow to open - updated
| > | X-Tomcat-NG: microsoft.public.office.misc
| > | Message-ID: <nkWM6Pk9JHA.2696@xxxxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups: microsoft.public.office.misc
| > | Lines: 261
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:70574
| > | NNTP-Posting-Host: tk2tomimport1.phx.gbl 10.230.18.247
| > |
| > |
| > | Hi Matt,
| > |
| > | When we start Windows without third party applications, we are in
clean
| > | boot environment, however, if you manually open third party software,
it
| > is
| > | not a clean boot environment then.
| > |
| > | Therefore, we need to check if Office application works when we just
| > | booting the computer to clean boot? If so, manually open the third
party
| > | software one by one, and test the Office application every time, we
can
| > | then find the problematic third party software which affects Office
| > | programs performance.
| > |
| > | Also, start word in safe mode, open Word file from Office button >
open,
| > | could we open the file faster the first time?
| > |
| > | Please also confirm this question:
| > |
| > | 1. Does the issue occur on all files or only on specific files?
| > |
| > | Thank you. We are looking forward to hearing from you.
| > |
| > | Regards,
| > |
| > | Daisy Cao
| > |
| > | Microsoft Online Support
| > | Microsoft Global Technical Support Center
| > |
| > | ====================================================
| > | When responding to posts, please "Reply to Group" via your newsreader
so
| > | that others may learn and benefit from your issue.
| > | ====================================================
| > | This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > |
| > |
| > | --------------------
| > | | Thread-Topic: Office 2007 documents slow to open - updated
| > | | thread-index: Acn1nqItAU3WxhmWR32E42ubztdHqg==
| > | | X-WBNR-Posting-Host: 212.169.16.94
| > | | From: =?Utf-8?B?TWF0dHBz?= <matt.standing@xxxxxxxxxxxxxxxx>
| > | | References: <58829F7C-383D-475C-90F7-EFD61FC636AF@xxxxxxxxxxxxx>
| > | <YxWrCDR5JHA.1380@xxxxxxxxxxxxxxxxxxxxxx>
| > | <CIGcCsZ7JHA.2060@xxxxxxxxxxxxxxxxxxxxxx>
| > | <D47A8CD2-45E8-48FE-88EF-387A0A8EBC58@xxxxxxxxxxxxx>
| > | <Mo1zWjX9JHA.4416@xxxxxxxxxxxxxxxxxxxxxx>
| > | | Subject: RE: Office 2007 documents slow to open - updated
| > | | Date: Thu, 25 Jun 2009 07:10:03 -0700
| > | | Lines: 211
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| > | | Newsgroups: microsoft.public.office.misc
| > | | Path: TK2MSFTNGHUB02.phx.gbl
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| > | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | | X-Tomcat-NG: microsoft.public.office.misc
| > | |
| > | | Daisy,
| > | |
| > | | The problem has occured in a clean boot environment - just not
| > everytime.
| > | I
| > | | have tried removing the DDE option but as soon as I close the
window
| > and
| > | go
| > | | back in to check, DDE has been selected automatically - I can't
turn it
| > | off.
| > | |
| > | | ""Daisy Cao [MSFT]"" wrote:
| > | |
| > | | >
| > | | > Hello Matt,
| > | | >
| > | | > Thank you for updating the post. I understand the issue appears
| > | randomly in
| > | | > clean boot environment.
| > | | >
| > | | > Matt, performing clean boot environment is to prevent any
unnecessary
| > | | > application starting when windows is booting. Please let us know
if
| > the
| > | | > issue occurs when we just start Windows in clean boot?
| > | | >
| > | | > In clean boot, we can still start applications manually, please
| > monitor
| > | | > when the issue happens, it may be a third party software cannot
| > coexist
| > | | > with Office applications.
| > | | >
| > | | > Meanwhile, please narrow down the problem with following steps:
| > | | >
| > | | > 1. Does the issue occur on all files or only on specific files?
| > | | >
| > | | > 2. Have you tried DDE solution in another post?
| > | | >
| > | | > 3. You may also run Word, Excel in safe mode to test the issue.
| > | | >
| > | | > Winword /a
| > | | >
| > | | > Excel /safe
| > | | >
| > | | > I am looking forward to your reply.
| > | | >
| > | | > Note, if you cannot find the thread sometimes, you can contact me
| > | directly
| > | | > at my account v-daisca@xxxxxxxxxxxxxx Hope we can make some
progress
| > | soon.
| > | | >
| > | | > Regards,
| > | | >
| > | | > Daisy Cao
| > | | >
| > | | > Microsoft Online Support
| > | | > Microsoft Global Technical Support Center
| > | | >
| > | | > ====================================================
| > | | > When responding to posts, please "Reply to Group" via your
newsreader
| > | so
| > | | > that others may learn and benefit from your issue.
| > | | > ====================================================
| > | | > This posting is provided "AS IS" with no warranties, and confers
no
| > | rights.
| > | | >
| > | | > --------------------
| > | | > | Thread-Topic: Office 2007 documents slow to open - updated
| > | | > | thread-index: Acn05CGxFW36kvq8ROSlgXEwbq+IeA==
| > | | > | X-WBNR-Posting-Host: 212.169.16.94
| > | | > | From: =?Utf-8?B?TWF0dHBz?= <matt.standing@xxxxxxxxxxxxxxxx>
| > | | > | References:
<58829F7C-383D-475C-90F7-EFD61FC636AF@xxxxxxxxxxxxx>
| > | | > <YxWrCDR5JHA.1380@xxxxxxxxxxxxxxxxxxxxxx>
| > | | > <CIGcCsZ7JHA.2060@xxxxxxxxxxxxxxxxxxxxxx>
| > | | > | Subject: RE: Office 2007 documents slow to open - updated
| > | | > | Date: Wed, 24 Jun 2009 08:55:01 -0700
| > | | > | Lines: 116
| > | | > | Message-ID: <D47A8CD2-45E8-48FE-88EF-387A0A8EBC58@xxxxxxxxxxxxx>
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| > | | > |
| > | | > | Thanks Daisy,
| > | | > |
| > | | > | I tried a clean boot but couldn't narrow it down as sometimes
the
| > | error
| > | | > | occured, sometimes it didn't. I could find a common thread.
| > | | > |
| > | | > | Matt
| > | | > |
| > | | > | ""Daisy Cao [MSFT]"" wrote:
| > | | > |
| > | | > | >
| > | | > | > Hi Matt,
.

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