RE: Office 2007 documents slow to open - updated

Hi Daisy,

I think I have managed to get some stable results. With all non MS services
the XL document loads at a speed expected, however if the file name is has
spaces in it XL throws an error message saying it can't locate the filename
parts within the spaces - but still loads the file.

If I start the McAfee services and reboot the stall problem is back.

I am now going to take this up with McAfee and will keep you posted.

""Daisy Cao [MSFT]"" wrote:


Hello Matt,

Do you see my post? If there anything else we can do for you?

Regards,

Daisy Cao

Microsoft Online Support
Microsoft Global Technical Support Center

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| From: v-daisca@xxxxxxxxxxxxxxxxxxxx ("Daisy Cao [MSFT]")
| Organization: Microsoft
| Date: Fri, 26 Jun 2009 09:53:32 GMT
| Subject: RE: Office 2007 documents slow to open - updated
| X-Tomcat-NG: microsoft.public.office.misc
| Message-ID: <nkWM6Pk9JHA.2696@xxxxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.office.misc
| Lines: 261
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:70574
| NNTP-Posting-Host: tk2tomimport1.phx.gbl 10.230.18.247
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|
| Hi Matt,
|
| When we start Windows without third party applications, we are in clean
| boot environment, however, if you manually open third party software, it
is
| not a clean boot environment then.
|
| Therefore, we need to check if Office application works when we just
| booting the computer to clean boot? If so, manually open the third party
| software one by one, and test the Office application every time, we can
| then find the problematic third party software which affects Office
| programs performance.
|
| Also, start word in safe mode, open Word file from Office button > open,
| could we open the file faster the first time?
|
| Please also confirm this question:
|
| 1. Does the issue occur on all files or only on specific files?
|
| Thank you. We are looking forward to hearing from you.
|
| Regards,
|
| Daisy Cao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
| | Thread-Topic: Office 2007 documents slow to open - updated
| | thread-index: Acn1nqItAU3WxhmWR32E42ubztdHqg==
| | X-WBNR-Posting-Host: 212.169.16.94
| | From: =?Utf-8?B?TWF0dHBz?= <matt.standing@xxxxxxxxxxxxxxxx>
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| <YxWrCDR5JHA.1380@xxxxxxxxxxxxxxxxxxxxxx>
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| <D47A8CD2-45E8-48FE-88EF-387A0A8EBC58@xxxxxxxxxxxxx>
| <Mo1zWjX9JHA.4416@xxxxxxxxxxxxxxxxxxxxxx>
| | Subject: RE: Office 2007 documents slow to open - updated
| | Date: Thu, 25 Jun 2009 07:10:03 -0700
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| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Daisy,
| |
| | The problem has occured in a clean boot environment - just not
everytime.
| I
| | have tried removing the DDE option but as soon as I close the window
and
| go
| | back in to check, DDE has been selected automatically - I can't turn it
| off.
| |
| | ""Daisy Cao [MSFT]"" wrote:
| |
| | >
| | > Hello Matt,
| | >
| | > Thank you for updating the post. I understand the issue appears
| randomly in
| | > clean boot environment.
| | >
| | > Matt, performing clean boot environment is to prevent any unnecessary
| | > application starting when windows is booting. Please let us know if
the
| | > issue occurs when we just start Windows in clean boot?
| | >
| | > In clean boot, we can still start applications manually, please
monitor
| | > when the issue happens, it may be a third party software cannot
coexist
| | > with Office applications.
| | >
| | > Meanwhile, please narrow down the problem with following steps:
| | >
| | > 1. Does the issue occur on all files or only on specific files?
| | >
| | > 2. Have you tried DDE solution in another post?
| | >
| | > 3. You may also run Word, Excel in safe mode to test the issue.
| | >
| | > Winword /a
| | >
| | > Excel /safe
| | >
| | > I am looking forward to your reply.
| | >
| | > Note, if you cannot find the thread sometimes, you can contact me
| directly
| | > at my account v-daisca@xxxxxxxxxxxxxx Hope we can make some progress
| soon.
| | >
| | > Regards,
| | >
| | > Daisy Cao
| | >
| | > Microsoft Online Support
| | > Microsoft Global Technical Support Center
| | >
| | > ====================================================
| | > When responding to posts, please "Reply to Group" via your newsreader
| so
| | > that others may learn and benefit from your issue.
| | > ====================================================
| | > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | >
| | > --------------------
| | > | Thread-Topic: Office 2007 documents slow to open - updated
| | > | thread-index: Acn05CGxFW36kvq8ROSlgXEwbq+IeA==
| | > | X-WBNR-Posting-Host: 212.169.16.94
| | > | From: =?Utf-8?B?TWF0dHBz?= <matt.standing@xxxxxxxxxxxxxxxx>
| | > | References: <58829F7C-383D-475C-90F7-EFD61FC636AF@xxxxxxxxxxxxx>
| | > <YxWrCDR5JHA.1380@xxxxxxxxxxxxxxxxxxxxxx>
| | > <CIGcCsZ7JHA.2060@xxxxxxxxxxxxxxxxxxxxxx>
| | > | Subject: RE: Office 2007 documents slow to open - updated
| | > | Date: Wed, 24 Jun 2009 08:55:01 -0700
| | > | Lines: 116
| | > | Message-ID: <D47A8CD2-45E8-48FE-88EF-387A0A8EBC58@xxxxxxxxxxxxx>
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| | > | Path: TK2MSFTNGHUB02.phx.gbl
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| | > | X-Tomcat-NG: microsoft.public.office.misc
| | > |
| | > | Thanks Daisy,
| | > |
| | > | I tried a clean boot but couldn't narrow it down as sometimes the
| error
| | > | occured, sometimes it didn't. I could find a common thread.
| | > |
| | > | Matt
| | > |
| | > | ""Daisy Cao [MSFT]"" wrote:
| | > |
| | > | >
| | > | > Hi Matt,
| | > | >
| | > | > I just want to say hi and check if the issue is resolved? If you
| have
| | > any
| | > | > concerns, feel free to reply to this post, I will continue work
| with
| | > you.
| | > | >
| | > | > Regards,
| | > | >
| | > | > Daisy Cao
| | > | >
| | > | > Microsoft Online Support
| | > | > Microsoft Global Technical Support Center
| | > | >
| | > | > ====================================================
| | > | > When responding to posts, please "Reply to Group" via your
| newsreader
| | > so
| | > | > that others may learn and benefit from your issue.
| | > | > ====================================================
| | > | > This posting is provided "AS IS" with no warranties, and confers
no
| | > rights.
| | > | >
| | > | > --------------------
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| | > | > | Content-Type: text/plain
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| | > | > | From: v-daisca@xxxxxxxxxxxxxxxxxxxx ("Daisy Cao [MSFT]")
| | > | > | Organization: Microsoft
| | > | > | Date: Thu, 04 Jun 2009 12:34:04 GMT
| | > | > | Subject: RE: Office 2007 documents slow to open - updated
| | > | > | X-Tomcat-NG: microsoft.public.office.misc
| | > | > | Message-ID: <YxWrCDR5JHA.1380@xxxxxxxxxxxxxxxxxxxxxx>
| | > | > | Newsgroups: microsoft.public.office.misc
| | > | > | Lines: 55
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| | > | > | NNTP-Posting-Host: tk2tomimport1.phx.gbl 10.230.18.247
| | > | > |
| | > | > |
| | > | > | Hi Matt,
| | > | > |
| | > | > | Have you tired Windows clean boot? Do you check Herb's
| suggestion? If
| | > you
| | > | > | encounter any kind of error when the slow open issue occurs,
| don't
| | > | > hesitate
| | > | > | to let us know, the error message is great help to narrow down
| the
| | > root
| | > | > | cause.
| | > | > |
| | > | > | Regards,
| | > | > |
| | > | > | Daisy Cao
| | > | > |
| | > | > | Microsoft Online Support
| | > | > | Microsoft Global Technical Support Center
| | > | > |
| | > | > | ====================================================
| | > | > | When responding to posts, please "Reply to Group" via your
| newsreader
| | > so
| | > | > | that others may learn and benefit from your issue.
| | > | > | ====================================================
| | > | > | This posting is provided "AS IS" with no warranties, and
confers
| no
| | > | > rights.
| | > | > |
| | > | > | --------------------
| | > | > | | Thread-Topic: Office 2007 documents slow to open - updated
| | > | > | | thread-index: AcnkJMnE+ZHkZ0V6SR6DAT5TwGa+Lg==
| | > | > | | X-WBNR-Posting-Host: 212.169.16.94
| | > | > | | From: =?Utf-8?B?TWF0dHBz?= <matt.standing@xxxxxxxxxxxxxxxx>
| | > | > | | Subject: Office 2007 documents slow to open - updated
| | > | > | | Date: Wed, 3 Jun 2009 01:25:01 -0700
| | > | > | | Lines: 9
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