RE: Windows cannot print due to a problem with the current printer
- From: Mattps <matt.standing@xxxxxxxxxxxxxxxx>
- Date: Thu, 29 Jan 2009 01:49:01 -0800
I have found a hotfix, on the Microsoft site that appears to address the
problem I am experiencing: http://support.microsoft.com/kb/873396
However, from the list of hotifixes available x64 does not appear to be
catered for? Does anyone know where I can get this hotfix?
"Mattps" wrote:
Hi Steven,.
I'm afraid that this is still happening.
Kind regards,
Matt
"Mattps" wrote:
Client OS: XP Pro x64
Office 2007 Professional Plus
All updates applied. I get this error message on an intermittent basis when
I try and print from Word 2007, Excel does the same but gives a slight
different error message. When the problem occurs I can still print to the
same network printer from Wordpad or Notepad.
Approx 30+ users can still use the same printer when the error occurs.
A reboot temporarily cures the problem. The Workstation in questions has
been wiped and rebuilt using the manufacturer's recovery media and Office
2007 reinstalled using a download from the Microsoft EOpen site.
Problem is still occuring though. Any help would be gratefully received.
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