RE: Windows cannot print due to a problem with the current printer

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Dear Matt,

According the following error message, our issue seems to be due to the
network connection or the printer driver.

"Your file could not be printed due to an error on \\gmd-dc1\prn0?-? on 1.
There are several possible reasons:

There may not be enough memory available, try closing files and programs
you aren't using. If you use a network printer for printing, there may be a
problem with the network connection or the printer driver. The may be loose
cables or a bad connection between your computer and printer."

Since the file can be printed in Word program successfully and Excel
program printed files properly later, I do not think there are problems at
the Office 2007 side. In the meantime, Office 2007 and Windows XP system
have been reinstalled. Therefore, all corrupted components should have been
repaired.

In addition, I found the following article for your reference. Though this
article does not refer to Office 2007 and the HP printer Colour LaserJet
9500MFP, it is possible that there is a problem with the HP printer driver
and we may need to contact the HP support at same time:

You receive "Out of memory" error messages when you run Office 2000 programs
http://support.microsoft.com/?scid=kb;EN-US;Q218864

On the other hand, we need to tourbleshoot the network connection side as
well. Is it convenient for you to move the problematic computer to a new
environment and install another printer instead of the HP printer?

Since the issue is intermittant, it may be better to submit a new case from
the link below to continue troubleshooting this unusual issue:

http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=8761&gprid=29933
6

Have a nice day.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
====================================================
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--------------------

| From: =?Utf-8?B?TWF0dHBz?= <matt.standing@xxxxxxxxxxxxxxxx>
| Subject: RE: Windows cannot print due to a problem with the current
printer
| Date: Wed, 26 Nov 2008 08:18:07 -0800

|
| I'm not sure if this helps or makes this worse. The user has just told me
| that on occasion he also gets a message in the bottom right hand corner
of
| Excel that says "Opening <filename>, pres Esc to Cancel", when he double
| clicks on an XLSX file. It doesn't happen all the time and useally sorts
| itself out.
|
|
| "Mattps" wrote:
|
| > Steven,
| >
| > That is correct. I have just witnessed another printer error on the
same
| > machine. The user was trying to print a work***. When clickin on the
print
| > button in Excel, the following error was displayed:
| >
| > "Your file could not be printed due to an error on \\gmd-dc1\prn0â?¡ on
1.
| > There are several possible reasons:
| >
| > There may not be enough memory available, try closing files and
programs you
| > aren't using.
| > If you use a network printer for printing, there may be a problem with
the
| > network conenction or the printer driver.
| > The may be loose cables or a bad connection between you computer and
printer."
| >
| > With this error message still open I was able to open Microsoft Word
and
| > print another document successfully. I closed word and tried resending
the
| > work*** to the printer, which was successful also.
| >
| > Regards,
| > Matt
| >
| >
| >
| > ""Steven Du"" wrote:
| >
| > >
| > > Dear Matt,
| > >
| > > For your reference, here is a summary of the key points of the post
for
| > > your records:
| > >
| > > * Issue Description:
| > > There are some errors appearing when printing in Word 2007 and Excel
2007.
| > > The error does not occur when printing in Wordpad or Notepad.
| > >
| > > * Performed steps:
| > > Start Word with "Winword /a" command.
| > > Delete Word data key.
| > > Reinstall Office 2007 Professional Plus.
| > > Reinstall the HP printer driver.
| > > Reinstall Windows XP 64 bit.
| > > Perform a Clean boot.
| > > Check the Group Policy.
| > >
| > > If there is any missing, please feel free to let me know.
| > >
| > > Regards,
| > >
| > > Steven Du
| > >
| > > Microsoft Online Support
| > > Microsoft Global Technical Support Center
| > >
| > > Get Secure! - www.microsoft.com/security
| > > ====================================================
| > > When responding to posts, please "Reply to Group" via your newsreader
so
| > > that others may learn and benefit from your issue.
| > > ====================================================
| > > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > >
| > >
| > > --------------------
| > >
| > > | From: =?Utf-8?B?TWF0dHBz?= <matt.standing@xxxxxxxxxxxxxxxx>
| > > | Subject: RE: Windows cannot print due to a problem with the current
| > > printer
| > > | Date: Mon, 24 Nov 2008 00:13:02 -0800
| > >
| > > |
| > > | Hi Steven,
| > > |
| > > | I followed that kb last week and uninstalled/re-installed office. I
can
| > > help
| > > | with the GPO questions as I am the administrator.
| > > |
| > > | Kind regards,
| > > | Matt
| > > |
| > > | ""Steven Du"" wrote:
| > > |
| > > | >
| > > | > Dear Matt,
| > > | >
| > > | > After checking the HP driver link, I think you have reinstalled
the HP
| > > | > printer driver by running the file
HP_CLJ_9500_Installer_English.exe
| > > (89
| > > | > MB) and it is for Windows XP 64 bit.
| > > | >
| > > | > Based on the current situation, please let me know whether the
error
| > > | > remains in the Clean Boot mode and whether you have performed the
steps
| > > in
| > > | > the following
| > > | > article to uninstall Office 2007 and then reinstall it:
| > > | >
| > > | > How to uninstall the 2007 Office system if you cannot uninstall
it by
| > > using
| > > | > the "Add or Remove Programs" feature
| > > | > http://support.microsoft.com/default.aspx?scid=kb;EN-US;928218
| > > | >
| > > | > In addition, it is necessary for us to contact your network
| > > administrator
| > > | > to check whether there is a group policy preventing Office
programs
| > > from
| > > | > accessing the printer properly.
| > > | >
| > > | > Have a nice day.
| > > | >
| > > | > Regards,
| > > | >
| > > | > Steven Du
| > > | >
| > > | > Microsoft Online Support
| > > | > Microsoft Global Technical Support Center
| > > | >
| > > | > Get Secure! - www.microsoft.com/security
| > > | > ====================================================
| > > | > When responding to posts, please "Reply to Group" via your
newsreader
| > > so
| > > | > that others may learn and benefit from your issue.
| > > | > ====================================================
| > > | > This posting is provided "AS IS" with no warranties, and confers
no
| > > rights.
| > > | >
| > > | >
| > > | > --------------------
| > > | >
| > > | > | From: =?Utf-8?B?TWF0dHBz?= <matt.standing@xxxxxxxxxxxxxxxx>
| > > | > | Subject: RE: Windows cannot print due to a problem with the
current
| > > | > printer
| > > | > | Date: Fri, 21 Nov 2008 01:06:01 -0800
| > > | >
| > > | > |
| > > | > | Hi Steven,
| > > | > |
| > > | > | The driver I have downloaded is
| > > | > |
| > > | >
| > >
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&c
| > > | >
| > >
c=us&prodNameId=236248&prodTypeId=18972&prodSeriesId=212667&swLang=8&taskId=
| > > | > 135&swEnvOID=1005
| > > | > |
| > > | > | The error has occured without any thirdparty printers
installed. I
| > > will
| > > | > try
| > > | > | a clean boot and see how we get on.
| > > | > |
| > > | > | Kind regards,
| > > | > | Matt
| > > | > |
| > > | > |
| > > | > | ""Steven Du"" wrote:
| > > | > |
| > > | > | >
| > > | > | > Dear Matt,
| > > | > | >
| > > | > | > From your description, I understand that you have reinstalled
HP
| > > Colour
| > > | > | > LaserJet 9500MFP printer driver from the HP website. Please
let me
| > > know
| > > | > | > whether you downloaded it from the link below:
| > > | > | >
| > > | > | >
| > > | >
| > >
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lan
| > > | > | >
| > > | >
| > >
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&prodNameId=236248&swEnvOID=1
| > > | > | > 026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1
| > > | > | >
| > > | > | > Please Note: The third-party website discussed here is
manufactured
| > > by
| > > | > a
| > > | > | > company that is independent of Microsoft. We make no
warranty,
| > > implied
| > > | > or
| > > | > | > otherwise, regarding this website's performance or
reliability.
| > > | > | >
| > > | > | > In the meantime, please let me know whether the error occurs
after
| > > we
| > > | > use
| > > | > | > another printer.
| > > | > | >
| > > | > | > On the other hand, I recommend we perform a Clean Boot on
Windows
| > > XP
| > > | > system:
| > > | > | >
| > > | > | > This method will help us determine if this issue is caused by
a
| > > loading
| > > | > | > program or service. Please perform the following steps:
| > > | > | >
| > > | > | > a. Click Start and click Run, type "msconfig" in the Run box
and
| > > press
| > > | > | > Enter.
| > > | > | > b. Click the "Services" tab, check the "Hide All Microsoft
| > > Services"
| > > | > box
| > > | > | > and click "Disable All" (if it is not gray).
| > > | > | > c. Click the "Startup" tab, click "Disable All" and click
"OK".
| > > | > | >
| > > | > | > Then, restart your computer. When the "System Configuration
| > > Utility"
| > > | > window
| > > | > | > appears, please check the "Don't show this message or launch
the
| > > System
| > > | > | > Configuration Utility when Windows starts" box and click OK.
| > > | > | >
| > > | > | > d. Test if the issue occurs in Clean Boot.
| > > | > | >
| > > | > | > Note: Temporarily disabling the Startup Group only prevents
the
| > > startup
| > > | > | > programs from loading at startup. This shouldn't affect the
system
| > > or
| > > | > other
| > > | > | > programs. We may still manually run these programs later.
| > > | > | >
| > > | > | > e. Please continue to monitor our issue in Clean Boot mode
for one
| > > day.
| > > | > | >
| > > | > | > To restore the computer to use a Normal Startup, repeat steps
1
| > > above.
| > > | > Then
| > > | > | > click Normal Startup on the General tab, click OK, and then
restart
| > > the
| > > | > | > computer.
| > > | > | >
| > > | > | > Have a nice day.
| > > | > | >
| > > | > | > Regards,
| > > | > | >
| > > | > | > Steven Du
| > > | > | >
| > > | > | > Microsoft Online Support
| > > | > | > Microsoft Global Technical Support Center
| > > | > | >
| > > | > | > Get Secure! - www.microsoft.com/security
| > > | > | > ====================================================
| > > | > | > When responding to posts, please "Reply to Group" via your
| > > newsreader
| > > | > so
| > > | > | > that others may learn and benefit from your issue.
| > > | > | > ====================================================
| > > | > | > This posting is provided "AS IS" with no warranties, and
confers no
| > > | > rights.
| > > | > | >
| > > | > | >
| > > | > | > --------------------
| > > | > | >
| > > | > | > | From: =?Utf-8?B?TWF0dHBz?= <matt.standing@xxxxxxxxxxxxxxxx>
| > > | > | > | Subject: RE: Windows cannot print due to a problem with the
| > > current
| > > | > | > printer
| > > | > | > | Date: Wed, 19 Nov 2008 02:01:01 -0800
| > > | > | >
| > > | > | > |
| > > | > | > | Thanks Steven,
| > > | > | > |
| > > | > | > | I will give those KB's a try. However, I have already
reinstalled
| > > the
| > > | > | > driver
| > > | > | > | from HP's website, reinstalled Office and XP on the
affected
| > > machine.
| > > | > | > |
| > > | > | > | I don't think it is the printer as the problem only affects
the
| > > user
| > > | > with
| > > | > | > | Office Pro Plus, but at this stage I am willing to try
anything.
| > > The
| > > | > | > printer
| > > | > | > | is an HP Colour LaserJet 9500MFP.
| > > | > | > |
| > > | > | > | Kind regards,
| > > | > | > | Matt
| > > | > | > |
| > > | > | > | ""Steven Du"" wrote:
| > > | > | > |
| > > | > | > | >
| > > | > | > | > Dear Matt,
| > > | > | > | >
| > > | > | > | > Regarding the "Current printer unavailable" error
message, it
| > > is
| > > | > | > possible
| > > | > | > | > that the cause of the issue is at the printer side.
Please
| > > perform
| > > | > the
| > > | > | > | > steps in the following article to troubleshoot the issue:
| > > | > | > | >
| > > | > | > | > Advanced troubleshooting for network printing problems in
| > > Windows XP
| > > | > | > | >
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314073
| > > | > | > | >
| > > | > | > | > If the issue remains, I recommend we perform the steps in
the
| > > | > following
| > > | > | > | > article to uninstall Office 2007 and then reinstall it:
| > > | > | > | >
| > > | > | > | > How to uninstall the 2007 Office system if you cannot
uninstall
| > > it
| > > | > by
| > > | > | > using
|

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