RE: Windows cannot print due to a problem with the current printer set
- From: v-liadu@xxxxxxxxxxxxxxxxxxxx ("Steven Du")
- Date: Thu, 30 Oct 2008 10:51:02 GMT
Dear Matt,
From your description, I understand that there are some errors appearingwhen printing in Word 2007 and Excel 2007. The error does not occur when
printing in Wordpad or Notepad. In addition, you have reinstalled Office
2007 and Windows XP x64 system.
It is possible that our issue is due to the printer driver or third party
add-ins because all corrupted files of Office 2007 or Windows XP should
have been repaired after reinstalling them. To avoid any confusion, I
recommend we focus on Word 2007 firstly. Please follow the steps below to
troubleshoot the issue:
1. Click Start menu.
2. In the Run box, type: "Winword /a" (without the quotation marks).
Notes: There is a space character between Winword and the forward slash (/).
3. Press Enter.
4. After the Word program is opened, please open a file in Word 2007.
5. Please click Print option to check whether the error appears again or
not.
If the error appears again, I assume Office Document Imaging is installed
on the computer and please follow the steps below:
6. On the Print settings, under Pinter, please change the printer to Office
Document Image Writer.
7. Click OK to check whether the error occurs or not.
If the same error occurs, please also help me to capture a screenshot of
the error message:
a. Press the Print Screen key (PrtScn) on your keyboard.
b. Click the 'Start' menu.
c. Type 'mspaint' in the Run box and Press Enter.
d. In the Paint program, click the 'Edit' menu, click 'Paste', click the
'File' menu, and click 'Save'.
e. The 'Save As' dialogue box will appear. Type a file name in the 'File
name:' box, for example: 'screenshot'.
f. Make sure 'JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)' is selected in the 'Save as
type' box, click "Desktop" on the left pane and then click 'Save'.
Please send this saved JPEG file to my email account at
v-liadu@xxxxxxxxxxxxx
Regards,
Steven Du
Microsoft Online Support
Microsoft Global Technical Support Center
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From: =?Utf-8?B?TWF0dHBz?= <matt.standing@xxxxxxxxxxxxxxxx>
Subject: Windows cannot print due to a problem with the current printer set
Date: Wed, 29 Oct 2008 06:04:01 -0700
Client OS: XP Pro x64
Office 2007 Professional Plus
All updates applied. I get this error message on an intermittent basis
when
I try and print from Word 2007, Excel does the same but gives a slight
different error message. When the problem occurs I can still print to the
same network printer from Wordpad or Notepad.
Approx 30+ users can still use the same printer when the error occurs.
A reboot temporarily cures the problem. The Workstation in questions has
been wiped and rebuilt using the manufacturer's recovery media and Office
2007 reinstalled using a download from the Microsoft EOpen site.
Problem is still occuring though. Any help would be gratefully received.
.
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