Re: User Terms and Agreements
- From: "Earle Horton" <earleh@xxxxxxxxxx>
- Date: Thu, 2 Oct 2008 08:42:33 -0600
Do you have the Service Tag from your Dell? This is a five or seven
character alphanumeric code that should be on a tag on the computer
somewhere. You can go to the Dell support site http://support.dell.com and
use this to look up your original configuration and possibly the presence of
OEM software.
If sounds as if you lost or misplaced the original install or backup disks
that you got from Dell (?), and that you relied on the software already
installed on your computer. If the old computer is destroyed you cannot
recover the software from it. It sounds as if your insurance agent is
either telling you to use the hard disk from the old computer, not
reasonable as it is storm damaged, or to reinstall the software from the
original install disks. This would work fine if you had the disks and the
essential "Product Keys" that came with them. You probably don't have that
either. A reasonable insurance adjuster would accept all as storm damage
and pay up.
Earle
It sounds as if the insurance agent is suggesting that you re-use the hard
disk in your original computer
"ginah528" <ginah528@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2C6F3CB7-6E53-4C65-B7ED-0867F5ADF14A@xxxxxxxxxxxxxxxx
Thank you for your quick response. The disks were not damaged by the
storm, I
just don't know were they are, it has been 6 years since I purchased my
computer. There have been many grandkid in and out of my house since then.
How would I know if it was an OEM software that was installed? I purchased
my
computer from Dell, and they can not provide me with an invoice that far
back. My insurance agent is telling me that I can just use my disk from my
old computer that was damaged. I don't have them but if I did I just
don't
know if it would work any way. I have Windows XP on my old computer. The
software I had was Mircosoft Word, Excell, Access, Publisher, Power Point
and
Outlook.
--
ginah
"macropod" wrote:
Hi ginah,
If the original disks were damaged by the storm, then I believe the
insurance company is liable to replace them. The fact that you
may or may not have backup discs with the software on them doesn't change
that.
As for licenses, that depends: OEM software installations are often only
valid on the PCs with which they were sold.
And as for whether your old software would work with Vista, that too
depends: AFAIK, MS only guarantees Office 2003 & later. Most of
Office 2000 also works, but Outlook 2000 isn't supported (though it can
mostly be made to work).
--
Cheers
macropod
[MVP - Microsoft Word]
"ginah528" <ginah528@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D6D77050-9647-4C9B-AD10-6B8798910079@xxxxxxxxxxxxxxxx
I am in the process of fighting with my insurance company. I lost my
computer
during Hurricane Gustav. I am asking my insurance company to pay me for
the
software I had on my original computer. They are telling me that they
don't
pay for software because it came with a disc when I purchased my
original
computer. So I can use the backup disc to download my software onto my
new
computer. My question is: I can I download my Microsoft software on to
my new
computer? Or will this violate the User Terms and agreement? I will
still
only have the software on one working computer. My software is 6 years
old.
Will it work with Windows Vista?
--
ginah
.
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