Re: Office 2007 install fails

Hi S.D.,

Are you logged in as Administrator?

Are you installing from a CD/DVD or from a copy of the CD on a server, or ???

Are you just running Setup directly?

==============
<<"SDRegnier" <SDRegnier@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:2B900C02-2BE8-489D-B0B0-B3E0CE5A47C1@xxxxxxxxxxxxxxxx
Im trying to install Office 2007 Professional Plus on my Windows XP SP2
laptop. It displays a splash screen briefly, that goes away and shortly
after I get an error. The details of the error are logged in the application
event log and they are as follows:

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 7/3/2008
Time: 11:26:11 AM
User: N/A
Computer: OBSDRX016510B
Description:
The description for Event ID ( 5000 ) in Source ( Microsoft Office 12 )
cannot be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote computer.
You may be able to use the /AUXSOURCE= flag to retrieve this description; see
Help and Support for details. The following information is part of the event:
office12setup, {10120000-0f00-0000-0000--0000000ff1ce}, 12.0.4518.1014, x,
outofboundsindex, proplus.ww_proplusww.xml, x, x, NIL, NIL, NIL.
Data:
0000: 6f 00 66 00 66 00 69 00 o.f.f.i.
0008: 63 00 65 00 31 00 32 00 c.e.1.2.
0010: 73 00 65 00 74 00 75 00 s.e.t.u.
0018: 70 00 2c 00 20 00 7b 00 p.,. .{.
0020: 31 00 30 00 31 00 32 00 1.0.1.2.
0028: 30 00 30 00 30 00 30 00 0.0.0.0.
0030: 2d 00 30 00 66 00 30 00 -.0.f.0.
0038: 30 00 2d 00 30 00 30 00 0.-.0.0.
0040: 30 00 30 00 2d 00 30 00 0.0.-.0.
0048: 30 00 30 00 30 00 2d 00 0.0.0.-.
0050: 2d 00 30 00 30 00 30 00 -.0.0.0.
0058: 30 00 30 00 30 00 30 00 0.0.0.0.
0060: 66 00 66 00 31 00 63 00 f.f.1.c.
0068: 65 00 7d 00 2c 00 20 00 e.}.,. .
0070: 31 00 32 00 2e 00 30 00 1.2...0.
0078: 2e 00 34 00 35 00 31 00 ..4.5.1.
0080: 38 00 2e 00 31 00 30 00 8...1.0.
0088: 31 00 34 00 2c 00 20 00 1.4.,. .
0090: 78 00 2c 00 20 00 6f 00 x.,. .o.
0098: 75 00 74 00 6f 00 66 00 u.t.o.f.
00a0: 62 00 6f 00 75 00 6e 00 b.o.u.n.
00a8: 64 00 73 00 69 00 6e 00 d.s.i.n.
00b0: 64 00 65 00 78 00 2c 00 d.e.x.,.
00b8: 20 00 70 00 72 00 6f 00 .p.r.o.
00c0: 70 00 6c 00 75 00 73 00 p.l.u.s.
00c8: 2e 00 77 00 77 00 5f 00 ..w.w._.
00d0: 70 00 72 00 6f 00 70 00 p.r.o.p.
00d8: 6c 00 75 00 73 00 77 00 l.u.s.w.
00e0: 77 00 2e 00 78 00 6d 00 w...x.m.
00e8: 6c 00 2c 00 20 00 78 00 l.,. .x.
00f0: 2c 00 20 00 78 00 2c 00 ,. .x.,.
00f8: 20 00 4e 00 49 00 4c 00 .N.I.L.
0100: 2c 00 20 00 4e 00 49 00 ,. .N.I.
0108: 4c 00 20 00 4e 00 49 00 L. .N.I.
0110: 4c 00 0d 00 0a 00 L.....


I uninstalled McAfee VirusScan Enterprise 8.5 and some other software based
on a comment found on www.eventid.net. I cannot find anything that ties this
down. I looked for a log in my "local settings" directory and found nothing.
Has anyone seen this or have some troubleshooting tips to isolate what the
problem is? >>
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*


.

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