Re: Office 2007 Prof. constant crashing

Hello Bob,
Thank you for your speedy reply again. You wouldn't believe the emails,
chats and conversations I had with HP about this problem. And although they
were very friendly, unfortunately to no avail. No matter what I said, the
advise was always: reinstall the software, either with or without having to
go "msconfig" first. So I am truly lost now and the Office applications as
well as Internet Explorer keep freezing, or shutting down with the error
messages and reopening with blank documents, power points, etc. The only
improvement so far really is that Outlook performs reasonably well at the
moment. Do you think that formatting the PC and reinstalling everything might
be a solution?
Kind regards,
Karin
--
Scholte


"Bob Buckland ?:-)" wrote:

Hi Karin,

The only service pack for Office 2007 is SP1, but the MSO.dll file is one of the central parts of the MS Office Suite, shared by
each of the apps, and it is not uncommon for it to be updated in service packs or even security updates.

In a posting in another, Word application errors discussion group, there were copies of a couple of email from HP tech support with
HP's tech support folks appearing to say they're working on a solution other than the Dec 2007 solution of not using certain HP
printers as the default, but sending a request for your particular printer to the HP support folks couldn't hurt :)

=============
<<"Scholte" <Scholte@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:3CBCB905-6C23-4889-BB62-E63C36930FBF@xxxxxxxxxxxxxxxx
Hello Bob,
Sorry for not getting back sooner, but I have been waiting for my computer
expert to have a look at the problem also. He tells me there is a small file
in Office 2007, entered with the servicepack 2 update, which is causing the
problem (in this case with powerpoint, however similar with word, etc.):
Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035,
faulting module mso.dll, version 12.0.4518.1014, stamp 4542867b, debug? 0,
fault address 0x003785f6.
It seems to be the mso.dll file. Apparently this is something he and his
collegues have come across more and does not occur when mentioned update is
not installed. Reinstalling Office 2007 does not take care of this problem.
By now this is all higher computer-intelligence so I am lost I think. And in
the mean time the problem still isn't solved.
Would you be so kind again to see if you can help me or would the best way
to go now be completely reinstalling the computer?
Thanking you again in advance,
regards,
Karin >>
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*



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