Re: Office 2007 Prof. constant crashing

Hi Karin,

The only service pack for Office 2007 is SP1, but the MSO.dll file is one of the central parts of the MS Office Suite, shared by
each of the apps, and it is not uncommon for it to be updated in service packs or even security updates.

In a posting in another, Word application errors discussion group, there were copies of a couple of email from HP tech support with
HP's tech support folks appearing to say they're working on a solution other than the Dec 2007 solution of not using certain HP
printers as the default, but sending a request for your particular printer to the HP support folks couldn't hurt :)

=============
<<"Scholte" <Scholte@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:3CBCB905-6C23-4889-BB62-E63C36930FBF@xxxxxxxxxxxxxxxx
Hello Bob,
Sorry for not getting back sooner, but I have been waiting for my computer
expert to have a look at the problem also. He tells me there is a small file
in Office 2007, entered with the servicepack 2 update, which is causing the
problem (in this case with powerpoint, however similar with word, etc.):
Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035,
faulting module mso.dll, version 12.0.4518.1014, stamp 4542867b, debug? 0,
fault address 0x003785f6.
It seems to be the mso.dll file. Apparently this is something he and his
collegues have come across more and does not occur when mentioned update is
not installed. Reinstalling Office 2007 does not take care of this problem.
By now this is all higher computer-intelligence so I am lost I think. And in
the mean time the problem still isn't solved.
Would you be so kind again to see if you can help me or would the best way
to go now be completely reinstalling the computer?
Thanking you again in advance,
regards,
Karin >>
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*


.

Relevant Pages

  • Re: Unable to Install Embedded SP2 Database files
    ... Finally broke down and called MS. Ended up with an tech support guy who elevated the call to upper level since he couldn't figure out what was wrong. ... Basically the result is that I'm running SQL Server 2K with Service Pack 4 on an Active Directory Domain on Win2K Advanced SP3, ... Then installing XPE Database SP1 and then SP2. ... As far as I can tell, the Service Pack level/revision number could just be another "property" of the component. ...
    (microsoft.public.windowsxp.embedded)
  • Re: Imported Pictures to Drawing Objects
    ... Tech Support today and tried all of your suggestions. ... Bottom line it is a ... come up with the problem and they have recently installed Service Pack ... >> Try it in safe mode, if it works upgrade your video driver. ...
    (microsoft.public.publisher)
  • ScanSofts PaperPort hangs -- no gratis tech support
    ... I tried to download ScanSoft's Service Pack 1 -- which was necessary due to problems with their original code -- but instead of the downloaded patch, I only receive an error massage "404" from Scansoft and instructions to contact their tech support. ...
    (comp.periphs.scanners)
  • Re: Imported Pictures to Drawing Objects
    ... || Thanks to both Mary and Ed...I spent a great deal of time on the ... || phone with Tech Support today and tried all of your suggestions. ... || have recently installed Service Pack ... Microsoft Publisher MVP ...
    (microsoft.public.publisher)
  • Re: SP+ Shift-Arrow selection = BUG!
    ... Yes, because it's not shortcut, it's the bug in the service pack. ... change anything except reinstalling office and it worked. ... several service packs that MS offered to install again after renewing the ...
    (microsoft.public.word.application.errors)