Re: Office 2007 Prof. constant crashing

Hello Bob,
Sorry for not getting back sooner, but I have been waiting for my computer
expert to have a look at the problem also. He tells me there is a small file
in Office 2007, entered with the servicepack 2 update, which is causing the
problem (in this case with powerpoint, however similar with word, etc.):
Faulting application powerpnt.exe, version 12.0.4518.1014, stamp 45428035,
faulting module mso.dll, version 12.0.4518.1014, stamp 4542867b, debug? 0,
fault address 0x003785f6.
It seems to be the mso.dll file. Apparently this is something he and his
collegues have come across more and does not occur when mentioned update is
not installed. Reinstalling Office 2007 does not take care of this problem.
By now this is all higher computer-intelligence so I am lost I think. And in
the mean time the problem still isn't solved.
Would you be so kind again to see if you can help me or would the best way
to go now be completely reinstalling the computer?
Thanking you again in advance,
regards,
Karin
--
Scholte


"Bob Buckland ?:-)" wrote:

Hi Karin,

For the purposes of testing to see if it is the HP printer that is causing the problem, setting the MS Office Document Image Writer
as a default should be fine.

You can still use all of the features of the HP Printer, but would need to choose to send items to it each time for the time being.

==============
<<"Scholte" <Scholte@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:DE4020A7-7FDE-4DEA-8BE7-0340040E9861@xxxxxxxxxxxxxxxx
Hello Bob,
Thank you very much for replying again. I have followed your instructions
for recycling the mentioned temp.files. However, I don't know which other
printer to make default, since this is the only printer connected. Unless you
mean the Microsoft Office Document Image Writer. The question then is how to
use the HP printer still and can I still use the fax, which is also part of
this printer/scanner. I do recall with my previous HP printer that I was not
supposed to use the HP Director, because of similar problems. In itself of
course a ridiculous fact. I have also contacted HP, but no answer there yet.
In the mean time the problem continues and I can't get my work done properly.
Would you please be so kind to keep advising me of possible solutions?
Thanking you again,
Karin >>
--

Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*



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