fonts disappear from Office Apps after reboot
- From: Michelle <Michelle@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 27 Mar 2008 04:56:01 -0700
So - I'm at my wits end - any suggestions would be appreciated!!
On an XP SP2 machine with Office 2003 SP2 we install a true-type font and it
works just fine. We can see it in Control Panel \ Fonts folder as well as
use it in Office products. We logoff/login - same thing - works fine. We
restart system -
this font is no longer available in Office products but are still visible in
Fonts folder. This happens with many fonts that we install - so it's not
font specific.
We've rebuilt the device twice and the problem reoccurs for this pocket of
users. We've had them login to test machines and it works fine (ruling out
ID related issue). I've logged into his machine and had the issue
(generating a new local profile). So - we think we've narrowed it down to
their physical devices with a physical reboot.
From reading another thread re: fonts, I did confirm the registry of thedevice does have the Fonts key and does contain all the fonts. This problem
is specific to the applications (Adobe and Office) not being able to see/use
the fonts after a reboot.
Has anyone come across something like this? Any suggestions where to start
troubleshooting further?
Thanks!
Michelle
Note: I also posted this in the XP General forum but haven't had any
response yet so I'm cross-posting here...
.
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