Re: Activate expired trial with MLK
- From: "Beth Melton" <bmelton@xxxxxxxx>
- Date: Fri, 21 Mar 2008 09:41:53 -0500
Thanks for the follow-up! :-)
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs
<google@xxxxxxxxxxxxxxx> wrote in message
news:1b4f75a7-507e-4f36-8ae5-e5cca0016d99@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I can now update and (hopefully) bring this discussion to a close. I
contacted the supplier of my "Office Ready" PC and complained that
there was conflicting information from MS as to whether I could
upgrade the trial of Office 2007 after 90 days had expired. Also that
I had not been told of any time restrictions when activating the
software.
My supplier agreed that information from MS was inconsistent, and
contacted them. My supplier eventually told me that MS had come back
to them, and said that I could still purchase a product key and
upgrade to a "perpetual" version.
I did that and the upgrade worked - not sure how many days after
activation but it must have been at least 120. However the
information in the MS pack told me that after 90 days I would not have
the right to purchase backup discs. Also the information on the cover
of the envelope said (in small print) "License must be sold within 90
days of purchase of a PC". (I carefully did not read this before
opening, as it was headed "ATTENTION SYSTEM BUILDERS AND RESELLERS"
and that's not me!) This is yet another different condition - it
refers to the sale of the key, not when it can be used.
It is pretty obvious that MS need to review all their information on
this upgrade, that is provided in various places, and make sure that
it is both fair and consistent. For it to be fair, any conditions on
the time of doing the upgrade, should be made clear at the time that
the trial is activated. That includes conditions on the availability
of backup discs. (I do find it hard to see why MS will allow backup
discs to be bought within 90 days of the PC purchase but not after.)
Anyway, thanks to the support department of Misco UK. Although they
did not respond to my initial request on their web form, once I got to
deal with a real person they were very helpful.
Tode
.
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