Re: Office 2007 Help is screwy

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I've read reports of people trying and then ending up with a profile that didn't work at all. Moreover, if you slip and change an innocent bystander &, you could end up with a system that won't start at all.

Before trying anything like that, I would create a new user profile that does not use the & character, and verify that Office 2007 help works correctly there. You might find that it's faster to just go ahead and move files/folders to the new profile than it is to try desperate methods.

I'm not aware that anyone has ever fixed the problem by editing the registry (you'd need to rename the folder, too, but I've never heard of that fixing the problem, either). It's too bad that Windows doesn't warn you about the & character and refuse to use it for a user profile... it would save a lot of aggravation.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Starcrwzr" <scottb80@xxxxxxxxx> wrote in message news:f743284a-a125-4e9e-a1a9-cf1015fcfd72@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Is it possible to change the "&" to an "and" in the registry using
regedit?


On Mar 13, 5:48 pm, "Herb Tyson [MVP]" <h...@xxxxxxxxxx> wrote:
I've read elsewhere that this can happen if your user name contains an &
(ampersand), which your appears to. The only solution appears to be to
create a new user profile that does NOT contain that character. I would
suggest using "Scott and Martha" instead of "Scott & Martha".

Reinstalling won't help because the & is bound up in the folder structure.
Apparently, Office 2007's XML-based help files don't play nicely with the &
character.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog:http://word2007bible.herbtyson.com
Web:http://www.herbtyson.com

"Starcrwzr" <scott...@xxxxxxxxx> wrote in message

news:3c4e6050-a4c8-43b7-bfe6-8327adf44c78@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

>I recently built a new computer and installed XP Pro SP2 and Office
> 2007. When I open the "Help" in any of the office applications, the
> main window of the help app shows the following...

> <?xml version="1.0" ?>
> <?xml-style*** type='text/xsl' href='File://C:\Documents and
> Settings\Scott & Martha\Local Settings\Temporary Internet Files
> \MsOfficeHelp12\MOH2.tmp\search.xsl'?>
> - <search namespace="WINWORD">
> <title>Microsoft Office Word</title>
> <query>pause</query>
> - <results start="0" total="1" max="100" maxperpage="25">
> - <result>
> <url href="ms-help://MS.WINWORD.12.1033/WINWORD/content/
> HP10151362.htm">Translate text</url>
> - <breadcrumbs>
> <url href="File://C:\Documents and Settings\Scott & Martha\Local
> Settings\Temporary Internet Files\MsOfficeHelp12\MOH2.tmp
> \BROWSE1.WINWORD.xml">Word</url>
> <url href="File://C:\Documents and Settings\Scott & Martha\Local
> Settings\Temporary Internet Files\MsOfficeHelp12\MOH2.tmp
> \BROWSE468.WINWORD.xml">Working in a different language</url>
> </breadcrumbs>
> </result>
> </results>
> </search>

> Any idea what is wrong? I've run the Office diagnostics and all is
> OK. I also downloaded and installed the Office SP1, but that didn't
> fix it either.


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