Re: Mouse Scroll Wheel Not Working In Word

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On 28 nov, 01:41, Marlene <Marl...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Bumping this in hopes that someone might have found a solution. I have
several users who are experiencing exactly the same problem. We have tried
the same fixes outlined below, as well as reducing the default zoom on the
document, all tonoavail.

We were suspicious that the problem was the result of a Microsoft update,
but could never track it down.

Does anyone have any ideas? My users are screaming!

"helplessinseattle" wrote:

First of all, I'm using Windows XP Professional laptop, and Office
2003....
in case that matters.

The problem only happens when I'm working inWord, and it involves my
external USB mouse. (My touchpad is not the issue -- that works
fine.)

Whenever I use the centerscrollwheel on my mouse toscrollthrough a
Worddocument, it scrolls downwards just fine, but when I try toscroll
upwards, the screen/page won't refresh properly.

As a result, one or more lines oftextwill appear to repeat over and
over on the page. If I keep scrolling up, the same repeated lines of
textjust continue to multiply.

The worst part is that once it happens, I cannolonger find my cursor
or select anytext. There's all this dummytextin the way that isn't
really there, but APPEARS to be there.

I've found that I can "temporarily" interrupt the problem by clicking
with my mouse onWord'sbuilt-in verticalscrollbar and moving the
page either up down significantly -- then thetextrefreshes and goes
back to normal.

But, then I lose my place in the doc and have to start over with what I
was doing. Plus, the next time Iscrollwith my mouse wheel, it happens
again. I can also close and reopen the doc, and thetextwill return to
normal, but that's a pain as well.

I used to be aWordtrainer, and I've worked inWordenough to know
that if youscrolltoo fast in a really hugeWordfile, it can
sometimes "hang" a bit whilerefreshing, and thetextmay appear to
repeat itself a bit -- but the files I'm talking about are relatively
small, and thetextkeeps repeating and repeating, and even if Iscroll
nice and slowly, it still happens.

I thought it might be a problem with the mouse itself, but I'm using a
corded USB mouse, so there'snobattery involved.

Also of note: I work inWordall the time, and this problem just
started happening in the last week or so. I work a lot with PlainText
(.TXT) documents (for a project at work) and the problem does seem to
happen more often (or perhaps even exclusively) in those PlainText
(.TXT) docs.

TROUBLESHOOTING IDEAS I HAVE ALREADY TRIED:

1) I switched mice to see if the problem would go away, but it kept
happening even with the replacement mouse.

2) I tried to update my mouse driver and video card driver as well, but
the Device Manager tells me that all my drivers are already up-to-date.

3) I uninstalled the USB mouse and then reinstalled it. Nohelp.

4) I plugged my mouse into a different USB port. Nogood.

5) I scanned my computer for viruses. Nothing out of the ordinary
found. Nochange in the issue.

7) I ran Disk Cleanup and deleted all my temporary files, cookies,
internet files, etc. Threw away as much as I could. Nothing changed.

6) I tried creating new docs in differentWordtemplates to see if
perhaps theWordtemplate had become corruput, but the problem happens
nomatter what template I used.

6) I cut and pasted unformatedtextfrom highly problematic docs into
new docs and resaved them as PlainText. Problem still occurs in the
new doc.

7) I defragmented my computer. Nochange.

8) I use a docking stations, so I undocked my computer and plugged the
mouse directly into my laptop. The problem still occurs.

PLEASE.... can someone help me? I really need to be able toscroll
through my docs, and selecttexteasily and quickly for my job!!!!! It
all worked fine for years and years...! Now this!!!!
AUURRRGGGHHHHH!!!!!!

--
helplessinseattle
------------------------------------------------------------------------
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View this thread:http://forums.techarena.in/showthread.php?t=829547

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Hi!

I have the same issue with 2 computers at a customer. (XP Pro SP2 +
Office 2003 SP3)

I tried everything mentioned in the first post.

- Also tried different positions of the hardware acceleration slider.
- Different gfx driver versions.
- Complete uninstallation/installation of office 2003.

The only time it didn't occur was when i uninstalled the vidcard
drivers and let windows xp use the default generic vga driver. Then
scrolling works as it should. But this is no solution because screen
build up is really slow with the dafault generic vga driver.

The only time it works is when i use the generic vid driver from
windows xp
.

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