Re: Corrupted Offfice 2003 blocks new Office 2007

If you are going to take the System Restore route (to wipe it clean and
start over) then I'd definitely create an image of your current setup so you
can get back to it if necessary. I don't have any recommendations on a
utility for this (since I've never used one) but perhaps others here do.
IOW, I would create a complete backup (image) of what you have now before
using the Restore disks.

I'm leaning towards the notion that you'll encounter the same problems with
attempting to remove Office 2003 as you do now - even with the system
restore. It's not uncommon for the installation of a pre-installed version
to be messed up. For example they'll (the OEM who you purchased your
computer from) use an image to create your computer and the files the
Windows Installer is looking for are back on their server. So a total system
restore may encounter the same "patch package missing" error.

Now, another option you have is to tell us about the problems you are having
with Office 2007. It could be removing Office 2003 is unnecessary if they
can be corrected.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"Rita V" <RitaV@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:921A2C1E-0621-4203-9758-C194F6259977@xxxxxxxxxxxxxxxx
Thank you for your reply.. It was helpful to me. I do not have the
Office
2003 CDs. The trial version came on my laptop when I bought it last year.
I
never wanted it. I purchased Office 2007 a few months ago... and have
only
had problems since. I tried to uninstall 2003, but it was all goofed up.

The only cd's I have are the 3 that I was instructed to make when I bought
the computer...system restore cds. Another post suggested that Office
2003
trial may be on the system cds, so a total system restore may correct the
problem. Do you agree?

Thanks
Rita
--
Rita V


"Beth Melton" wrote:

If you are trying to reinstall/repair Office 2003 and you encounter an
error
along the lines of "The patch package is missing" then that means there
is a
problem with the Registry settings for the Windows Installer. To correct
the
problem you need to download and run the Windows Installer Cleanup
Utility
and remove the reference to Office. BUT you need to have the Office
installation CDs to reinstall Office and correct the setup problems. IOW,
if
you don't have the Office 2003 CDs then you might be out of luck. :-(

Here's a link to the Windows Installer Cleanup Utility:
http://support.microsoft.com/kb/290301

Again, this will not correct the Office installation. All it will do is
remove the incorrect Registry entries. So after you run it you need to
reinstall Office in order to create the correct entries for your Office
installation so don't use it if you don't have the Installation CDs.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"Rita V" <RitaV@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:14ECB690-8BDD-461C-8DDE-9489C813C14F@xxxxxxxxxxxxxxxx
Thanks so much, but it wasn't successful. Seems the patch is missing.
The
System restore only let me restore back to last month...not enough.
What do I have to do in the Registry. I am so tired of waiting over
and
over for Installation re: clip art, etc.

Any other ideas? What about the Registry?

Thanks...
--
Rita V


"DL" wrote:

Any trial version should be uninstalled prior to installing any retail
cd
version, which is probably why the trial version is corrupted, its
allso
the
case that with multiple versions the earliest should be installed
first.
You
were lucky that O2k ran without problems,

Short of delving in the registry to attempt a manual removal, the
cleanest
method might be to restore your laptop to origonal configeration, then
uninstall the trial.
Ensure your data is backed up and that you have tested the backups

"Rita V" <RitaV@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C2DC630B-C541-4440-88AD-3F871DEA1549@xxxxxxxxxxxxxxxx
Hi,
I bought my laptop with Office 2003 on it. I never used it because
I
installed Office 2000 on it and did not want to pay for 2003. No
Office
disk
came with the computer.

I bought Office 2007 and cannot access stuff. I have uninstalled
Office
2000
but am unable to uninstall 2003 because it has been corrupted and I
was
never
given a disc.

Any suggestions? PLEASE??
--
Rita V








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