RE: Word 2000 SR-1 Not Loading

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Hi Jeff,

I am writing as a courtesy to follow-up on this issue. Do you have any problem at this time? If so, please let me know at your earliest
convenience. I am waiting for your reply.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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--------------------
| X-Tomcat-ID: 24729938
| References: <F34B0E4D-C655-4255-9E53-6777A5C5C490@xxxxxxxxxxxxx>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: v-emilin@xxxxxxxxxxxxxxxxxxxx (Emily Lin)
| Organization: [Microsoft]
| Date: Mon, 01 Oct 2007 02:16:56 GMT
| Subject: RE: Word 2000 SR-1 Not Loading
| X-Tomcat-NG: microsoft.public.office.misc
| Message-ID: <fonZlE9AIHA.240@xxxxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.office.misc
| Lines: 110
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:27126
| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hi Jeff,
|
| Such an issue may occur under several situations. The most causes are that:
| 1. There is add-in in Word 2000 which is incompatible with Word 2000.
| 2. Third party software affects Word process.
| 3. Others
| Follow the steps below to see if it works.
|
| #1 Go to Microsoft Update site to check and install all available updates.
|
| #2 Come into Word safe mode
| ----------------------
| Under Word safe mode, it doesn't load the third party add-ins, the global template normal.dot, Word setting registry keys, and the
files
| in the startup folder.
| 1. Click Start menu > Run.
| 2. Type winword /a, click OK.
|
| Is Word 2000 working fine under Word safe mode? If it works fine under Word safe mode, please perform the following steps one by
one
| until the issue is fixed with Word normal start.
|
| #3 Rename the Word registry key.
| ====================
| The registry keys store those options that you can set from Word by changing menu options. The next time that you start Word,
Word
| rebuilds these registry keys by using the default settings.
| 1. Exit Word program. Click Start menu > Run.
| 2. Type regedit, click OK.
| 3. Locate the following registry key.
| HKEY_CURRENT_USER\Software\Microsoft Office\9.0\Word\Data
| HKEY_CURRENT_USER\Software\Microsoft Office\9.0\Word\Options
| 4. Right click the registry key and choose Rename to rename Data as OLD_Data. Rename Options as OLD_Options.
| 5. Restart the Word program. If the issue persists, go to next step.
|
| #4 Rename the Word global template Normal.dot file. By default, it is on the folder: C:\Documents and Settings\<UserName>
\Application
| Data\Microsoft\Templates.
|
| #5 check addins and Office startup folders.
| ================
| 1. Backup and then delete any files that are located in the following Office Startup folders:
| Note: The folders may be hidden, please open My Computer, click Tools menu > Folder Options > on the View tab, check "Show hidden
| files and folders" option > click OK to show the file extension.
| -- C:\Program Files\Microsoft Office\Office\Startup
| -- C:\Documents and Settings\<User_Name>\Application Data\Microsoft\Word\STARTUP, where User_Name is your Windows account
| name
|
| 2. Go to Start > Run > Type regedit, click OK > if you find any sub key under the following registry key, please backup the Addins key
| and then delete the sub keys under it.
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\
| HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins\
| If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
|
| Regards,
|
| Emily Lin
|
| Microsoft Online Partner Support
| Get Secure! - www.microsoft.com/security
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no rights.
|
| --------------------
| | Thread-Topic: Word 2000 SR-1 Not Loading
| | thread-index: AcgBzhbyobniZ1W7QzytzhA46hfJqw==
| | X-WBNR-Posting-Host: 207.46.19.168
| | From: =?Utf-8?B?SkU=?= <Jeff7383@xxxxxxxxxxxxxx>
| | Subject: Word 2000 SR-1 Not Loading
| | Date: Fri, 28 Sep 2007 05:50:04 -0700
| | Lines: 14
| | Message-ID: <F34B0E4D-C655-4255-9E53-6777A5C5C490@xxxxxxxxxxxxx>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 7bit
| | X-Newsreader: Microsoft CDO for Windows 2000
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| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2929
| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:26927
| | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | I've got a client running Office 2000 Pro SR-1 whose having a problem with
| | Word.
| | When you launch Word, the splash screen comes up, but nothing else happens.
| | During this time however, WinWord.exe take up 100% of the CPU. All other
| | Office Apps work fine.
| |
| | I've tried repairing the installation, uninstalling and reinstalling, and
| | upgrading to SR-1 from the original release.
| |
| | Any suggestions would be appreciated.
| |
| | Thanks.
| | --
| | JE
| |
|
|
|


.

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