Re: *Possible Solution* Office 2007 Cannot Save As
- From: BenRatty <BenRatty@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 23 Jul 2007 02:22:01 -0700
Thanks for that, well spotted.
What version of ETrust are you using? I have some clients on 8.1 and they
dont have a problem, it is just when v8 gets the latest updates.
"JiminCT" wrote:
Uninstalling the AV (etrust ITM in my office, another thread mentioned.
bitdefender possibly causing the error) on my file servers fixed the problem.
Must either be a signature update to AV or a Microsoft update that is
interfering with AV.
While troubleshooting, I decided to restart all of the servers in the office
NOT effected by this problem thinking it may be an Active Directory issue
reaching accross the WAN causing them trouble. Grasping at straws at the
time. I had no pending Windows updates on these servers. After the restart,
both offices were getting this error message while doing Save As in Word &
Excel. "{path\filename saving as} cannot be found. Check your spelling, or
try a different path."
Remembering that Ben Ratty had the same AV I thought maybe that might be the
culprit. After uninstalling the AV, the error has gone away.
We are contacting CA to report this as well as Microsoft to hopefully get a
solution so we can reinstall the AV on the servers.
I'm curious to know if this helps you BenRatty.
"BenRatty" wrote:
I now have two PC's in my other domain who are having the problem, I have
checked all the Office Updates on PC's that are working against those that
dont and it does not seem to be an Office Update. I am checking all the
latest Windows XP updates today and then I will start on server updates.
I did try yesterday saving to a shared folder on another PC and not any
server, this works OK.
I have checked all my group policies, offline files, folder redirection etc.
I have even taken users out of any policy and also tried making them part of
the admin group. This makes no difference.
I have noticed you can go to the network location right click the select New
Microsoft Office Word Document and create a blank word file. I also noticedthat sometimes it lets me save as the first file I create then stops working.
It just seems like Office is trying to locate the file you are trying to
create when using Save As, and because the file doesn't exist it prevents you
saving.
I keep you up-to-date.
"JiminCT" wrote:
I understand that Bob. Thanks. My excitement is just due to extreme
frustration. My intent is to find out if my peers know of a solution, seeing
as Microsoft apparently doesn't yet.
"Bob I" wrote:
This is a peer to peer user group, contact Microsoft tech support if you
have "URGENT" problems. The volunteers here are helpful, but demands are
generally ignored.
JiminCT wrote:
I am having the same problem with over 20 users in one of my offices. Strange
thing is another office in the same Domain on another subnet is not having
this problem. Same config as Ben Ratty down to AV and AutoCAD even. THIS IS
AN URGENT PROBLEM THAT NEEDS IMMEDIATE ATTENTION!!! Pleas help!
"BenRatty" wrote:
I have an office with 7 PC's and 7 users.
All the PC's are running Windows XP Pro SP2, similar spec, mix of brands.
The server is a domain controller wirh Windows 2003 Server Standard, MS
Exchange 2003 Standard.
All PC's have Office 2007 Professional Plus, OpenOffice, AutoCAD and
CorelDraw, CA ETrust AntiVirus installed.
All users have Full Access rights to the folders they are trying to save to.
Users A, B and C when trying to Save As in Office 2007 to a network location
get a message stating that the path\filename they are trying to save cannot
be found (only to network locations and only if the filename does not exist).
These users cannot Save As on any PC in the domain to the server or any other
server. Users D, E, F and G can use the Save As fine on some PC's 1, 2, 3 but
no-one can Save As in Office using PC's 4, 5, 6 and 7 except the local or
domain Administrator profile.
It is only Save As when Save As creates a new file with a new file name,
Save or Save As work to existing files and you can even right click in the
network location and select New the i.e. Microsoft Office Word Document, give
it a name and save to it no problem.
You can use any of the other programs on any PC using any user profile and
it works no problem, it is only Office 2007. Users can however Save As in any
Office 2007 program using the HTML format only, and this works. Users can
save the files locally and copy them to the network location without a
problem.
I have tried the following...
Re-creating the user profiles.
Installing all updates.
Removing recent updates (just incase an update is causing the problem)
Running full virus scans on all PC's
Enabling and disabling Offline folders/files
Giving users full access to network locations
Uninstalling and re-installing Office 2007
Saving to mapped drives and network paths
Running the Office 2007 diagnostics
None of these made any difference.
Help!
- References:
- Office 2007 Cannot Save As
- From: BenRatty
- RE: Office 2007 Cannot Save As
- From: JiminCT
- Re: Office 2007 Cannot Save As
- From: Bob I
- Re: Office 2007 Cannot Save As
- From: JiminCT
- Re: Office 2007 Cannot Save As
- From: BenRatty
- Re: *Possible Solution* Office 2007 Cannot Save As
- From: JiminCT
- Office 2007 Cannot Save As
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