Re: Re-Activation of Office XP - problems
- From: xpcomputers <xpcomputers@xxxxxxxxxxxxx>
- Date: Fri, 13 Apr 2007 22:00:02 -0700
Ok,
Final update.
Thanks everyone for your help. I have finally got it all sorted. It turns
out I probably WAS being overly paranoid (but better that, than losing all my
data because I didn't think first!).
What I did:
1) I got a trial copy of SPB Backup for my Phone. (you get 5 runs of the
program before you have to buy - but I will be buying it anyway as I am very
impressed with it). The big advantage of this program is that it can be
installed directly on the storage card which some others can't. It could even
be downloaded as a CAB file (directly in Pocket Internet Explorer) and
executed on the device directly without needing an ActiveSync install. This
was the clincher for me, as I needed to take a backup before running
ActiveSync.
2) Took backups of the phone with SPB and of the PST files from Outlook.
3) Tried an ActiveSync with Outlook in reduced functionality mode. It worked
mostly fine. Came up with some "support code 1" errors for a handful of
contacts, but nothing major. So it appears that ActiveSync mostly works fine
with reduced functionality mode (hence I was probably being paranoid for not
trying this sooner!).
4) With the phone & Outlook now back up to date, there was less of an issue
as to what happened next. However I decided to see which bit of the various
instructions solved my problem. I did this by trying them bit by bit, and
testing with re-activation, re-install, detect & repair etc at every stage.
By process of elimination, I found out that removing the program files folder
made no difference, as did deleting the two Office reg key branches. The
crucial part was the Windows Installer Cleanup. So I restored all the reg and
program files back as they were before the tests, and ONLY ran the Windows
Installer Cleanup program.
5) I was then able to re-install Office over the top of itself, and I was
pleased to note that by keeping the files and reg keys all my settings were
retained.
6) Office happily Activated by the Internet. Hurray!
7) Connected to "Microsoft Update" to get SP3 and all subsequent updates &
patches for Office (re-installing over itself loses all the updates
previously installed)
8) Checked my email accounts, rules, etc and ActiveSync are still working
correctly. Which they are!
So, it seems that if I'd had the guts to go for it, I could have JUST done
the Windows Installer Cleanup trick keeping everything else intact ready to
sync. OR equally I could have just run ActiveSync to get the up to date and
them blown Office all away for a complete re-install. As it happens I am VERY
pleased with the route I took and the end outcome. It is far better than my
expectations of the hassles I would face. The hardest part was gathering all
the information to make me happy enough to proceed... oh and finding the
guts! The actual re-install was totally painless.
Anyway, I hope my findings of using JUST Windows Installer Cleanup, help
someone else who wants to try keeping their settings in the future.
I also hope my findings that ActiveSync mostly works in reduced
functionality mode, also helps others.
Anyway, so thank you to everyone who patiently shared their knowledge with
me. Without you all I would have gone into a flat-spin and struggled to get
my head round it all.
Thanks again
Mike
"Leon Hao [MSFT]" wrote:
Hi Mike,.
Glad to hear you will try the suggestion after the backup actions.
If this does not help or you need further more assistance on the Office
related issue, please do not hesitate to get back here and we are all
willing to provide help.
Have a nice day!
Regards,
Leon Hao
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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