RE: "Notebook Layout View" Compatibility
- From: Glen Martin <Silmarillion@xxxxxxxxxxxxx>
- Date: Tue, 10 Apr 2007 06:42:02 -0700
Thanks for the detailed troubleshooting steps - I will go through them.
The problem is exactly as I described in the first posting. In Notebook
Layout view on the Mac, you can create multiple tabs. If I have more than
one tab with text on it, then I save the document and open it on Word 2003
for Windows, any text that was not on the first tab is gone. If I then edit
the document on Windows and re-open it on the Mac, the text from the other
tabs is missing there, too.
It is not that the document does not display properly, it is that any text
on tabs other than the first one does not carry over when editing the
document on the Windows version.
What is the normal functionality? How is text from multiple tabs usually
presented when editing the document in Windows? And should the text on
multiple tabs be preserved when editing the document in Windows, then opening
it again on a Mac?
"Leon Hao [MSFT]" wrote:
Hi,.
If I understood properly, your issue is: the document created in Notebook
Layout view in Word 2004 for Mac does not display properly in Word 2003.
Additionally, the Word 2003 document also displays improperly in Word 2004
for Mac.
Is that correct?
Based on your description, I have also done some tests, but failed to
reproduce the same issue. I have created a new document in Word 2004 for
Mac, typed some characters, hit the Tab key for several times, and opened
it in Word 2003. Everything displays just fine.
From the test results, I don't think there has some compatibility issues
between Office 2004 for Mac and Office 2003. Would you please try the
suggestions below to narrow down this issue?
* Suggestion 1: keep both products updated
==========================
It is important that you update Microsoft products regularly. The more
updated, he fewer problems.
To update Office 2003, follow this link:
http://office.microsoft.com/en-us/downloads/maincatalog.aspx
To update Office 2004 for Mac, follow this link:
http://www.microsoft.com/mac/downloads.aspx
* Suggestion 2: Recreate Word 2004 Preferences
===========================
Corrupt Office 2004 preferences can cause this problem. Let's follow the
steps below to recreate the settings:
1. Quit all Office 2004 applications.
2. Drag the file "Normal" from the folder "[hard drive]: users: [user
name]: Documents: Microsoft User Data" to your desktop.
3. Drag any folders related to Word, PowerPoint in the folder "[hard
drive]: Applications: Microsoft Office 2004: Office: Startup" to your
desktop if there is any.
4. Drag the "Microsoft" folder from the folder "[hard drive]: users: [user
name]: Library: Preferences" to the desktop.
5. Restart Word 2004 applications and switch to Notebook Layout View to
create a new document.
6. Open the document in Word 2003 to see if this problem is gone.
* Suggestion 3: Start Word 2003 with /a switch
==========================
The /a switch is a troubleshooting tool that is used to determine where a
problem may exist when you are working with Windows Word. To start Word
using /a switch, please follow the steps below:
1. Click Start>Run.
2. Type "winword /a" (without the quotation marks) and press Enter.
3. After Word starts, create a document with some tabs and open it in Word
2004 for Mac.
If it works fine with Word 2003 /a switch, please consider the following
methods to fix this issue:
# 1 Do Not Run Auto Macros
# 2 Empty the Startup Folder
# 3 Check for COM Add-Ins
# 4 Rename the Global Template
# 5 Rename the Data Key and Options Key in the Windows Registry
The detailed steps can be obtained at the following KB article:
259413 How to troubleshoot problems that may occur when you start or work
in Word 2000, in Word 2002, and in Word 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;259413
If all fail, then collect the following information for me:
* Information Collection
=================
1. Take some screenshots on the exact scenario on both Windows and OS X,
and send them to me.
** To take a screenshot in Windows
---------------------
a. When the document is opened in Word 2003, press PrScrn key on your
keyboard.
b. Type "mspaint" (without the quotation marks) in Start>Run box and click
OK.
c. Click Edit>Paste to paste the screenshot.
d. Save it as JPEG file type and send it as Email attachment.
---------------------
** To take a screenshot in Mac OS X
---------------------
a. When the document is opened in Word 2004 for Mac, press Command + Shift
+ 3, and the screen picture are then saved on your desktop with the
filename Picture 1, Picture 2, etc. Alternatively, you can press
Command+Shift+4, and the mouse cursor will become a cross and you can drag
the mouse to include a rectangular range. The range will be saved as a
picture file (in PDF format) on the desktop.
b. Open the latest picture to make sure it is the one you just created and
send it to me.
---------------------
2. Send me two sample files, one is created in Word for Windows, and the
other is created in Word for Mac.
You can send all the required files directly to this newsgroup or you can
send them to me at <v-lehao@xxxxxxxxxxxxx>
Anything unclear, please do not hesitate to let me know.
Regards,
Leon Hao
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
- Follow-Ups:
- Re: "Notebook Layout View" Compatibility
- From: Bob Buckland ?:-\)
- Re: "Notebook Layout View" Compatibility
- References:
- RE: "Notebook Layout View" Compatibility
- From: Leon Hao [MSFT]
- RE: "Notebook Layout View" Compatibility
- Prev by Date: XP vs 2003 Shortcut Bar
- Next by Date: Re: Doc will not always print fully down to page bottom margin
- Previous by thread: RE: "Notebook Layout View" Compatibility
- Next by thread: Re: "Notebook Layout View" Compatibility
- Index(es):
Relevant Pages
|
Loading
