PRINTER DRIVER(S)!

IE crashed when I tried to print a map. Hmmm. . . Deleted all the printers
and Office is stable so far! Woo hoo!

Not sure if it was MS Office Document Image Writer or one or all of the
Okidata printers because I deleted them all at once because it's late.
Tomorrow I'll reinstall some and keep my fingers crossed.


"Golyz" wrote:

Sorry to sound dense or naive - uninstall and reinstall the drivers?

"Bob I" wrote:

Sorry I read it as you could only start Word in "Word" safe mode. I see
that it is Windows in safe mode. The problem would likely be related to
some drivers in Windows that are the issue. I would suspect the video
driver as a guess, or the USB thumb drive and USB drivers. Uninstall and
reinstall should reset the drivers.

Golyz wrote:
My boss is in the habit of leaving her thumb drive inserted with her work
open on it. Someone shut the PC down with the drive in and turned it on
again the next day with the drive still in. Don't know what, if anything,
was open on it at the the time of shut down. (See original post in this
thread on the 22nd.) If anything was open, it was almost certainly an MS
Office app.

"Bob I" wrote:


removing the thumb drive may be the answer. Has the thumb drive been
used as a direct storage target from the problematic applications?

Golyz wrote:


Thanks for the response, Bob. Sorry for my delayed response but the PC's
user (my boss) was not able to let me back to it right away. I tried your
suggestion with no success. Also, most if not all of the other Office
programs crash too. I wonder if the flash drive left in the PC during
shutdown and startup could be a cause or just a coincidence?

Thanks again,
Larry

"Bob I" wrote:



Try Search for and Rename ALL "normal.dot" files to notmal.OLD and then
start Word to recreate. (make sure you look in System and Hidden folders)

Golyz wrote:



Not sure if the last post was clear. Word still crashes except when the PC
is started in safe mode or safe mode with networking. I guess tomorrow I
will be looking for some conflict that only occurs in normal mode - ?

Thanks again,
Larry

"Golyz" wrote:




THANK YOU FOR RESPONDING.

It's XP Pro, not Home, if it makes a difference.

With the control key pressed, I opened Word. Message - " Word has
detectedthat you are holding down CTRL key. Do you want to start Word in safe
mode?" Chose yes. Program opened and crashed - "Microsoft Word has
encountered a problem. . . sorry for inconvenience. . ." etc.

After starting in Safe Mode - seems to work fine! Same in Safe mode with
networking.

I won't be able to get back to the PC till tomorrow but thanks so much for
responding.

Larry


"db" wrote:




try a few things and report your
findings back to us:

in normal mode hold down the
ctrl key and click open one of the
office programs until you get a message
about the key you are pressing.

see how the program works afterwards.


then go into safemode and see how the
office program works in there too.

then go into safemode w/networking and
see how the office program works in there
as well?


"Golyz" <Golyz@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:2B6E82C4-AAEC-4503-8DAA-619086C36FD0@xxxxxxxxxxxxxxxx
Tried "repair and detect" from CD - "successful". Still crashes. Tried
"reinstall" from CD - "successful". Still crashes. Excel seems stable but
Word and Publisher crash on both of the user accounts.

Can anyone help?

"Golyz" wrote:


Uninstalled with CD. Reinstalled with CD "successfully". Installed all
updates online. STILL CRASHES on opening!

"Golyz" wrote:


Actually Excel is now crashing too. Guess I willl have to reinstall Office
and then get the 200 or so necessary updates again. Ah, Microsoft. . .

"Golyz" wrote:


XP Home, Office Pro 2003 (obtained from TechSoup through Microsoft donation
program, so no support without paying a steep charge). Word crashes soon
after opening. Other apps work OK (Excel, etc.). Started today.
Coincidentally(?) PC was shut down last night with USB thumb drive inserted,
may have had a Word document open at the time. The PC is used by my boss and
she's not sure what was open or not open on the drive. PC was turned on this
morning with the drive still in it with black screen message to remove and
press any key etc.

Event log shows errors starting only since this morning. Event ID 1000 -
Faulting application winword.exe, version 11.0.8106.0, stamp 44f8a192,
faulting module ophc_ui.dll, version 1.2.7.0, stamp 42b77c20, debug? 0, fault
address 0x0003ae8f.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

The knowledge base link yields no info. Tried "detect and repair" with no
success. Tried System Restore to three different recent days, dates in bold,
"system checkpoint" - "System Restore Failed".

What can I do next? Try repairing from the Office 2003 CD?

Thanks,
Larry






.

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