Re: Problems researching in Office (MS Word)

Nice to see it was the original suggestion. The Windows firewall, does not monitor "outbound", only inbound. For people who are not inclined to "install" malware, the Windows firewall is adequate. Now that you know the cause, and want to use another firewall, you might look to see how/what "Trend" is blocking and give it permission to pass. Or you may try "Zone Alarm"(free version) and see how that works.

Lsuzuki wrote:

Windows firewall is enabled. I thought I didn't have a 3rd party firewall, but it turns out I do (Trend Micro PC-cillin). And if I disable it, halleluiah, I can use the research function in Word. Hyperlinks still don't work, but I don't really care that much. Does the Windows firewall provide enough protection?

"Bob I" wrote:


Did that fix your hyperlink issue. I'm afraid I've run out of ideas other than to enable the Windows firewall and try disabling the 3rd party firewall.

Lsuzuki wrote:


I followed the instructions in the link... still no success. And, yes, HTTP 1.1 is checked.


"Bob I" wrote:



Possibly this
Hyperlinks Do Not Work in Outlook Express or in Word
http://support.microsoft.com/kb/823301/en-us

Also is use HTTP 1.1 set in Internet Explorer?

Lsuzuki wrote:


Yes, I had already tried the Detect and Repair, and I had already checked that the correct things were activated and that parental controls are not activated.\

As the error message keeps informing me (and as I've been saying), the problem is that Word thinks I'm not connected to the internet when I try these research options. However, if I click on Microsoft Office Online or Clipart, it connects with no problem.

I just tried something, and maybe this will give you a clue as to what's going on... I created a couple of hyperlinks in a Word doc (both an email link and a URL), and I cannot click on them.


"Bob I" wrote:




The "translate" and "thesaurus" are internal. Please try Help, Detect and Repair. If it still isn't working, please open "Research" and then at the bottom of the pane, select "Research options" and see what is activated and what the Properties and Parental controls are set to.

Lsuzuki wrote:



As I wrote before...

Even though I am connected to the internet and my firewall allows MS Word to access internet stuff associated with it, I get the following message if I try to research Encarta, eLibrary, Factiva iWorks, or MSN Search:

This service could not be searched because you are not connected to the Internet. Please connect and try again.

However, I can use the "translate" and "thesaurus" functions with no problem.


"Bob I" wrote:





Does using the "MSN search" in Research Word result in the same listing as using "MSN search" in Internet Explorer? I get exactly the same hit list doing it both ways. If you don't then the question is what is causing that.

Lsuzuki wrote:





If I enter a word in the MSN search tool, it searches the web for websites on which that word appears (like using Google); it does not search Encarta for the definition of that word, nor do I think that it is supposed to.


"Bob I" wrote:






Try to use it to search. It is the same thing that you say does not work in "Word". I suspect that it won't work in Internet Explorer either, meaning that the problem is not Office.


Lsuzuki wrote:





Sorry... I don't understand your response. Try the MSN searc toolbar to do what? And what do you mean by "It uses the aspx also"???

"Bob I" wrote:







I think based on the program that you list you will need to change the settings in Internet explorer to allow them to work. Open Internet Explorer and try the MSN search toolbar. It uses the aspx also.

Lsuzuki wrote:







Even though I am connected to the internet and my firewall allows MS Word to access internet stuff associated with it, I get the following message if I try to research Encarta, eLibrary, Factiva iWorks, or MSN Search:

This service could not be searched because you are not connected to the Internet. Please connect and try again.

However, I can use the "translate" and "thesaurus" functions with no problem.


"Bob I" wrote:








Yes that is for the Encarta encyclopedia, if you don't have it, it wouldn't apply. How about we back up and start with the EXACT error message, as the general gist of the problem seems to point to your security settings.

Lsuzuki wrote:








Thanks so much for that link. However, it told me to go to Encarta and click Tools. I don't seem to have Encarta on my computer. Should it have been included in my MS Office suite?


"Bob I" wrote:









In that case the following may be the answer, exact phrasing of the reported error message goes a long way to reduce searching for the cause.

Error message: Encarta Encyclopedia failed to connect to the Internet
http://support.microsoft.com/kb/305298/en-us

Lsuzuki wrote:









Yes, I already thought of this. However (1) I am able to connect to the the MSN site and to clipart through the "research" function and (2) even if I turn my firewall off, I still get the message that I'm not connected to the internet whenever I try to use the Encarta. Additionally, I can use the Thesaurus and the Translate functions.


"Bob I" wrote:










Just a guess but, check firewall settings perhaps?

Lsuzuki wrote:









I always get the message that I'm not connected to the internet, but I am (I have DSL). I can connect to the MS site and retrieve clipart, but I cannot connect to the dictionary or encyclopedia (or other Encarta stuff).




.

Relevant Pages

  • Re: Problems researching in Office (MS Word)
    ... Lsuzuki wrote: ... As the error message keeps informing me, the problem is that Word thinks I'm not connected to the internet when I try these research options. ... Even though I am connected to the internet and my firewall allows MS Word to access internet stuff associated with it, I get the following message if I try to research Encarta, eLibrary, Factiva iWorks, or MSN Search: ...
    (microsoft.public.office.misc)
  • Re: Problems researching in Office (MS Word)
    ... Lsuzuki wrote: ... As the error message keeps informing me, the problem is that Word thinks I'm not connected to the internet when I try these research options. ... Even though I am connected to the internet and my firewall allows MS Word to access internet stuff associated with it, I get the following message if I try to research Encarta, eLibrary, Factiva iWorks, or MSN Search: ...
    (microsoft.public.office.misc)
  • Re: Problems researching in Office (MS Word)
    ... Lsuzuki wrote: ... Even though I am connected to the internet and my firewall allows MS Word to ... try to research Encarta, eLibrary, Factiva iWorks, or MSN Search: ... as using "MSN search" in Internet Explorer? ...
    (microsoft.public.office.misc)
  • Re: Problems researching in Office (MS Word)
    ... "Bob I" wrote: ... Also is use HTTP 1.1 set in Internet Explorer? ... Lsuzuki wrote: ... as using "MSN search" in Internet Explorer? ...
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