Re: How do I get Student & Teacher upgrade to work?

If you purchased it from Microsoft then you'll need to contact
Microsoft instead of HP since they are the ones who sold you the
software. Thankfully you have your transaction number so they should
be able to track it down. Unfortunately without the installation CD
there's not a lot you can do except contact them.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Office 2007 Preview Site:
http://www.microsoft.com/office/preview/default.mspx
Office 2007 Community Articles/Tutorials:
http://www.microsoft.com/office/preview/community/article_archive.mspx

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"Crotunda" <Crotunda@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E6967E17-817D-4B1B-B3A8-C322D7548501@xxxxxxxxxxxxxxxx
I paid the $149 to Microsoft. As I said in my original email, during
the
installation process of the "trial" version of Student and Teacher,
MICROSOFT
gave the option to continue with the installation of the "trial"
version or
updating then and there for the full version...the latter being the
option I
chose. Once the option to upgrade is chosen, you are immediately
taken to
the MICROSOFT store for the purchase. At the end of that purchase,
an "Orfer
Confirmation" is printed out with a "transaction number"--mine is
705661 and
I am told "your purchase will appear on your credit card statement
as
"Microsoft Key from LTG."" Says I will receive a welcome kit in
5 - 10
business days and gives me a "product key". The "order
confirmation"
continues to say "To complete the conversion from trial to the full
product,
return to the Office Activation/Setup Wizard and enter your new
Product Key
into the form provided. After the Product Key is accepted, follow
the
instructions shown to complete the conversion process. If the
wizard is not
currently running on your machine, you will need to restart eh
Office
application and click on the Activate Product command under the Help
menu to
launch the wizard.

In my case, the "wizard" was running and I followed the instructions
and a
page came up for me to put in the product key. Upon doing so, I was
then
prompted to "insert the disk of the original application or click on
browse
and search for the correct path to "STD11N.msi".... I neither have a
disk to
insert, nor do I have a clue what the correct path is... when I
clicked on
cancel, I was told to "wait while the Office installation was rolled
back"

I should also say that when I chose the update, the information
given was
that I would not need ANY disk to proceed with the update...neither
an
original program disk, nor the upgrade disk... it was to be done as
a
download.

I don't think I should have to contact HP for any disk. If I should
have
had one to do this upgrade, it should have been disclosed prior to
my choice
or I would not have selected the upgrade. I knew and so does
everyone else
in the world know that disks are not provided with computer
purchases...
Microsoft includes "bundled" software with various trials just to
get the
consumer to upgrade to the full version... I would think that the
process
would be simple... Most consumers, myself included, do not care to
pay over
$100 for an upgrade only to find that included with their upgrade is
the
sweat equity of getting the program to work! If I had it to do over
again, I
would choose the trial version and save myself the aggravation...

While I'm at it, it makes me wonder why on earth Microsoft chooses
to
include with their "bundle" a version of Office that only students
and
teachers can avail themselves of? and a version that apparently is
not
upgradable anyway? Wouldn't it be smarter to offer a version that
anyone can
upgrade and at least have a market of 100% of the purchasing public
rather
than limiting it to only teachers and students.

To be perfectly honest, I am neither a teacher nor a student of an
"acredited school" and I did not realize that I had bought a
computer that
had a program included with it that was of absolutely no value to
me, making
the trial version with a choice to upgrade for $149 basically a scam
wherein
I would be sent to the Microsoft store and then obligated to pay a
much
higher price for a full version of Microsoft Office if I wanted to
use that
program permanently on my computer.

At the time I put in my credit card number and paid for the upgrade
and got
the Order Confirmation, I was unaware that it was not available to
me if I
was not a teacher or student in an "acredited" qualifying school. I
didn't
find that out until I tried to figure out how to get the Product Key
to work
and install the program.

"JoAnn Paules [MVP]" wrote:

To whom did you pay the $149? Microsoft or HP?

--

JoAnn Paules
MVP Microsoft [Publisher]




"Crotunda" <Crotunda@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2D508FC8-F42E-4700-9EB5-C88923DC8291@xxxxxxxxxxxxxxxx
My compute, an HP Pavilion a1520n AMD 3800 duo core came with a
trial
version
of MS Office Student and Teacher Edition and a Trial Product Key.
Within
the
activation process, Microsoft gave a choice to upgrade to the
full version
of
MS Office Student and Teacher Edition for $149, which I took
advantage of.
I
was given an activation key as part of the receipt and told to go
back to
the
Activation/Setup Wizard and enter this new key. When I did so, I
was
prompted to insert "the CD" that I used to install the version of
Office
that
was on my computer, however, no CD came with the computer, it was
pre-installed. When I cancelled, the process reversed and I do
not know
if
the install was complete.

Any suggestions on how to redo this process and make it work? I
cannot
get
any Office Activation/Setup Wizard to open.





.

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