Re: How do I get Student & Teacher upgrade to work?

I'll pass your info along to a fellow MVP who's been looking into issues
with people who pay for the software and never get a CD.

I would *strongly* suggest you gather whatever proof you have that you paid
for the product key and then try calling Microsoft. I can't promise anything
but... The phone number can be found in this article:

How and when to contact Microsoft Customer Service
http://support.microsoft.com/kb/295539/

(Next time, buy you software from someplace where you get the CDs in hand,
like Amazon.com. Their prices are much better than most. Plus consider
getting an edition that can be upgraded. The STE cannot be.)

--

JoAnn Paules
MVP Microsoft [Publisher]




"Crotunda" <Crotunda@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E6967E17-817D-4B1B-B3A8-C322D7548501@xxxxxxxxxxxxxxxx
I paid the $149 to Microsoft. As I said in my original email, during the
installation process of the "trial" version of Student and Teacher,
MICROSOFT
gave the option to continue with the installation of the "trial" version
or
updating then and there for the full version...the latter being the option
I
chose. Once the option to upgrade is chosen, you are immediately taken to
the MICROSOFT store for the purchase. At the end of that purchase, an
"Orfer
Confirmation" is printed out with a "transaction number"--mine is 705661
and
I am told "your purchase will appear on your credit card statement as
"Microsoft Key from LTG."" Says I will receive a welcome kit in 5 - 10
business days and gives me a "product key". The "order confirmation"
continues to say "To complete the conversion from trial to the full
product,
return to the Office Activation/Setup Wizard and enter your new Product
Key
into the form provided. After the Product Key is accepted, follow the
instructions shown to complete the conversion process. If the wizard is
not
currently running on your machine, you will need to restart eh Office
application and click on the Activate Product command under the Help menu
to
launch the wizard.

In my case, the "wizard" was running and I followed the instructions and a
page came up for me to put in the product key. Upon doing so, I was then
prompted to "insert the disk of the original application or click on
browse
and search for the correct path to "STD11N.msi".... I neither have a disk
to
insert, nor do I have a clue what the correct path is... when I clicked on
cancel, I was told to "wait while the Office installation was rolled back"

I should also say that when I chose the update, the information given was
that I would not need ANY disk to proceed with the update...neither an
original program disk, nor the upgrade disk... it was to be done as a
download.

I don't think I should have to contact HP for any disk. If I should have
had one to do this upgrade, it should have been disclosed prior to my
choice
or I would not have selected the upgrade. I knew and so does everyone
else
in the world know that disks are not provided with computer purchases...
Microsoft includes "bundled" software with various trials just to get the
consumer to upgrade to the full version... I would think that the process
would be simple... Most consumers, myself included, do not care to pay
over
$100 for an upgrade only to find that included with their upgrade is the
sweat equity of getting the program to work! If I had it to do over
again, I
would choose the trial version and save myself the aggravation...

While I'm at it, it makes me wonder why on earth Microsoft chooses to
include with their "bundle" a version of Office that only students and
teachers can avail themselves of? and a version that apparently is not
upgradable anyway? Wouldn't it be smarter to offer a version that anyone
can
upgrade and at least have a market of 100% of the purchasing public rather
than limiting it to only teachers and students.

To be perfectly honest, I am neither a teacher nor a student of an
"acredited school" and I did not realize that I had bought a computer that
had a program included with it that was of absolutely no value to me,
making
the trial version with a choice to upgrade for $149 basically a scam
wherein
I would be sent to the Microsoft store and then obligated to pay a much
higher price for a full version of Microsoft Office if I wanted to use
that
program permanently on my computer.

At the time I put in my credit card number and paid for the upgrade and
got
the Order Confirmation, I was unaware that it was not available to me if I
was not a teacher or student in an "acredited" qualifying school. I
didn't
find that out until I tried to figure out how to get the Product Key to
work
and install the program.

"JoAnn Paules [MVP]" wrote:

To whom did you pay the $149? Microsoft or HP?

--

JoAnn Paules
MVP Microsoft [Publisher]




"Crotunda" <Crotunda@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2D508FC8-F42E-4700-9EB5-C88923DC8291@xxxxxxxxxxxxxxxx
My compute, an HP Pavilion a1520n AMD 3800 duo core came with a trial
version
of MS Office Student and Teacher Edition and a Trial Product Key.
Within
the
activation process, Microsoft gave a choice to upgrade to the full
version
of
MS Office Student and Teacher Edition for $149, which I took advantage
of.
I
was given an activation key as part of the receipt and told to go back
to
the
Activation/Setup Wizard and enter this new key. When I did so, I was
prompted to insert "the CD" that I used to install the version of
Office
that
was on my computer, however, no CD came with the computer, it was
pre-installed. When I cancelled, the process reversed and I do not
know
if
the install was complete.

Any suggestions on how to redo this process and make it work? I cannot
get
any Office Activation/Setup Wizard to open.





.

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