Re: Office 2003 - unable to edit documents

Yes I uninstalled the software first. I don't recall if I rebooted though.

A quick summary:

I installed Office after getting my PC back. I had problems with either
activating Office or XP due to the Product Key being used too often in the
past. I believe it was with Office. I phoned the number I was prompted to
ring and was given a new key.

Office had worked fine until yesterday when I found I couldn't edit /
create. I then tried the activate products, detect and repair and check for
updates options from Help without any success so I uninstalled and then
reinstalled Office. When prompted for my Product Key I found I could use the
key that came with the disk. However I am still not able to edit any
documents, etc.

Should the various activations be visible in Event Viewer anywhere? Or is
there anything else I can look for in there?

How can I check both XP and Office are correctly activated?

What other questions should I be asking?! ;-)

Cheers

"JoAnn Paules [MVP]" wrote:

I phrased that badly because I didn't get quite the type of response I
expected.

It's obvious that something is screwed up with the Office installation. If
your computer repair people reinstalled the software, I would go back to
them since you're having issues within one week. Yes, I know you said you
reinstalled it. Wait - did you uninstall it before reinstalling it?

--

JoAnn Paules
MVP Microsoft [Publisher]



"Run out of ideas!" <Runoutofideas@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:7A05C52B-78D2-448B-83E1-BE38EA5BEB16@xxxxxxxxxxxxxxxx
The key on the sticker in the Office CD case
"JoAnn Paules [MVP]" wrote:

What do you mean by "old product key"?

--

JoAnn Paules
MVP Microsoft [Publisher]



"Run out of ideas!" <Runoutofideas@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:1878E99C-6D5A-422A-816F-4803F6BA284B@xxxxxxxxxxxxxxxx
No, the 20 digit Product ID showing on the PC is very different to the
25
digit Product Key that came with the disk.

During the repair they replaced the hard drive and the memory.
Remember, I
have been able to edit docs since the repair - it was only from
yesterday
I've had the unable to edit problem.

I reinstalled Office yesterday to see if that would resolve it and the
system didn't flag problems with me using the 'old' Product Key that
came
with the disk.

Is there a way of confirming this is an Office problem rather than an
XP
one?

Thanks for your efforts so far!
"JoAnn Paules [MVP]" wrote:

That number is not the same thing as the key that's on the label.

Did they reformat your computer when it was repaired?

--

JoAnn Paules
MVP Microsoft [Publisher]



"Run out of ideas!" <Runoutofideas@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:2B9D2D7E-C067-4C18-AA2B-940E499CFAC1@xxxxxxxxxxxxxxxx
I'm getting no dialogue box. I had been able to edit photos prior to
last
night and my machine was only returned from repair last Thursday
when I
had
to install Office, etc ('coincidentally' a week before this
problem). I
think
it was Office I had to phone to register as the supplied Product Key
had
been
used too many times but it might have been my XP - My PC was
previously
having some major hardware issues that resulted in numerous
reinstalls!

It is a home computer and my user is an administrator.

It does sound like an activation problem to me as well but the
product
ID
is
appearing on the 'About .......' window
"JoAnn Paules [MVP]" wrote:

Yes, you should get a dialog box that says that.

Are you logged in as the administrator? Is this on your home
computer
or
a
work computer? (I'm trying to think of any possibilities here.)

--

JoAnn Paules
MVP Microsoft [Publisher]



"Run out of ideas!" <Runoutofideas@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
in
message news:E8899249-86FA-4EE4-BC68-300578ECEB73@xxxxxxxxxxxxxxxx
It is not a trial version.

If I go into Word for example and click on the 'activate product'
option
in
help nothing happens. Should I get a message saying the product
is
already
activated or similar?

"JoAnn Paules [MVP]" wrote:

Are you sure that it's not a trial version? It's either that or
you
didn't
activate your software. (Activate is not the same as register.)

--

JoAnn Paules
MVP Microsoft [Publisher]



"Run out of ideas!" <Run out of
ideas!@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote
in
message
news:F58B9934-68FF-44E7-8444-726379B0A534@xxxxxxxxxxxxxxxx
I have a registered version of Office 2003 yet I can no longer
edit
documents
/ create new ones / etc.

I have tried reinstalling and repairing without success

Any ideas?















.

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