Re: Office 2003 - unable to edit documents

The key on the sticker in the Office CD case
"JoAnn Paules [MVP]" wrote:

What do you mean by "old product key"?

--

JoAnn Paules
MVP Microsoft [Publisher]



"Run out of ideas!" <Runoutofideas@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:1878E99C-6D5A-422A-816F-4803F6BA284B@xxxxxxxxxxxxxxxx
No, the 20 digit Product ID showing on the PC is very different to the 25
digit Product Key that came with the disk.

During the repair they replaced the hard drive and the memory. Remember, I
have been able to edit docs since the repair - it was only from yesterday
I've had the unable to edit problem.

I reinstalled Office yesterday to see if that would resolve it and the
system didn't flag problems with me using the 'old' Product Key that came
with the disk.

Is there a way of confirming this is an Office problem rather than an XP
one?

Thanks for your efforts so far!
"JoAnn Paules [MVP]" wrote:

That number is not the same thing as the key that's on the label.

Did they reformat your computer when it was repaired?

--

JoAnn Paules
MVP Microsoft [Publisher]



"Run out of ideas!" <Runoutofideas@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:2B9D2D7E-C067-4C18-AA2B-940E499CFAC1@xxxxxxxxxxxxxxxx
I'm getting no dialogue box. I had been able to edit photos prior to
last
night and my machine was only returned from repair last Thursday when I
had
to install Office, etc ('coincidentally' a week before this problem). I
think
it was Office I had to phone to register as the supplied Product Key
had
been
used too many times but it might have been my XP - My PC was previously
having some major hardware issues that resulted in numerous reinstalls!

It is a home computer and my user is an administrator.

It does sound like an activation problem to me as well but the product
ID
is
appearing on the 'About .......' window
"JoAnn Paules [MVP]" wrote:

Yes, you should get a dialog box that says that.

Are you logged in as the administrator? Is this on your home computer
or
a
work computer? (I'm trying to think of any possibilities here.)

--

JoAnn Paules
MVP Microsoft [Publisher]



"Run out of ideas!" <Runoutofideas@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:E8899249-86FA-4EE4-BC68-300578ECEB73@xxxxxxxxxxxxxxxx
It is not a trial version.

If I go into Word for example and click on the 'activate product'
option
in
help nothing happens. Should I get a message saying the product is
already
activated or similar?

"JoAnn Paules [MVP]" wrote:

Are you sure that it's not a trial version? It's either that or you
didn't
activate your software. (Activate is not the same as register.)

--

JoAnn Paules
MVP Microsoft [Publisher]



"Run out of ideas!" <Run out of ideas!@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote
in
message news:F58B9934-68FF-44E7-8444-726379B0A534@xxxxxxxxxxxxxxxx
I have a registered version of Office 2003 yet I can no longer
edit
documents
/ create new ones / etc.

I have tried reinstalling and repairing without success

Any ideas?












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Relevant Pages

  • Re: Office 2003 - unable to edit documents
    ... MVP Microsoft [Publisher] ... digit Product Key that came with the disk. ... During the repair they replaced the hard drive and the memory. ... I have tried reinstalling and repairing without success ...
    (microsoft.public.office.misc)
  • Re: Product Key
    ... System Restore houldn't have affected the product key. ... What is the exact error message you are getting? ... MVP Microsoft [Publisher] ... Tech Editor for "Microsoft Publisher 2007 For Dummies" ...
    (microsoft.public.word.docmanagement)
  • Re: Office 2003 - unable to edit documents
    ... JoAnn Paules ... MVP Microsoft [Publisher] ... During the repair they replaced the hard drive and the memory. ...
    (microsoft.public.office.misc)
  • Re: Re-installing WORD
    ... my daughter was able to re-activate her WORD program. ... She used the link to Microsoft to get a new product key. ... MVP Microsoft [Publisher] ...
    (microsoft.public.word.newusers)
  • Re: Retrieval of License Key
    ... JoAnn Paules ... MVP Microsoft [Publisher] ... I originally received the product key via a hotmail account, ...
    (microsoft.public.office.setup)