Re: OFFICELIVE: How to access email in an Office Live Basic servic

Common sense would tell me they would, or at least should lurk here to at
least keep an eye on the emergence of possible issues related to, oh, say,
the rollout of new beta products such as Office Live, Windows Defender, etc.
Isn't that the point of a beta, to work out the bugs, and aren't some of the
bugs going to show up here?!?

I am a fairly loyal Microsoft customer, but now I understand why some of the
more sophisticated computer users complain that they are slow to acknowledge
problems. It took me three email exchanges with Office Live support before
they finally admitted this was a known issue. In the first two emails they
acted like everything was fine, and I was just doing something wrong. If I
had given up after the first two emails (which I almost did), I would still
be grinding my teeth trying to figure out what I was doing wrong.

It seems to me an effective newsgroup, and, ahem, especially a Microsoft
sponsored newsgroup, would be one of the reliable places a customer could go
to learn about known issues. Somehow I doubt that I will receive a personal
notification from the "suport team" when they have fixed this problem. But
I'll let you know if I do.

"Milly Staples [MVP - Outlook]" wrote:

If MSFT says they have elevated the issue to their support team, then I
would wait to hear from that support team. Microsoft does not lurk here as
a rule so you are better off interfacing directly with the Office Live! Team
than this newsgroup.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, williams2006 asked:

| I am pleased to report I may not be a complete idiot. According to
| Office Live Support, via email, "a few of our other valuable
| customers have also notified up about this issue. This issue has been
| escalated to Microsoft Office Live Product Research team and they are
| working diligently to determine a solution."
|
| Man, I expect a few bugs when trying out a beta, but this seems to be
| a major goof. One of the main reasons for setting up a website is to
| have email services seamlessly integrated with the site. D'oh!
|
| How about an update Bob, or any MVP?
|
| "williams2006" wrote:
|
|| I am having the same problem: I have set up an Office Live Basic
|| website and two email accounts. But there does not appear to be any
|| way to access the email accounts. I have sent a support request via
|| email. But I would hope somebody from MS on this forum might have
|| already heard about this problem. Can you look into this Bob? This
|| seems like a major issue unless I am a complete idiot and am missing
|| something obvious in Office Live Basic email interface.
||
|| "- Bob Buckland ?:-) -" wrote:
||
||| Hi EGB,
|||
||| For Officelive Basic Microsoft provides direct support by email,
||| you can use the link to go to http://membercenter.office.com
||| for the address or for the FAQ information. For Officelive
||| Collaboration or Officelive Essentials accounts you'll also find
||| links for 24 hour phone support. If you end up on the 'learn more'
||| page for the 3 vesions use the link for 'Already a Customer' on the
||| top right of the page.
|||
||| ========
||| "egb" <egb@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
||| news:4D994317-2EB5-4B06-833C-5B0E9B12E30B@xxxxxxxxxxxxxxxx
||| I created an account in Office Live, but can't seem to access the
||| account. I can't find directions for accessing it either. I don't
||| have Outlook, but do
||| have Outlook Express. What am I doing wrong or what didn't I read?
|||
||| Thank you.
||| Ed >>
||| --
||| Bob Buckland ?:-)
||| Microsoft MVP, Office Products



.

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