Re: I installed AVG virus protection & now I cannot open Office do
- From: "Ed" <Ed@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 21 Oct 2005 03:43:01 -0700
Thanks for the suggestion. I tried that and it said "Load library failed -
The specified module could not be found". I also tried the second command to
reenable it and got the same message? Any ideas?
"garfield-n-odie" wrote:
> Try disabling the Office Plugin that comes with AVG by clicking
> on Start | Run, and in the Open box, type:
>
> regsvr32.exe /u avgoff2k.dll
>
> If this fixes the problem, great. If this doesn't fix the
> problem, then you can reenable the AVG Office Plugin by clicking
> on Start | Run, and in the Open box, type:
>
> regsvr32.exe avgoff2k.dll
>
>
>
> Ed wrote:
>
> > I installed AVG Virus protection software and now I cannot open any of my
> > Office Documents? My AVG is fully updated so I am not sure what to do next.
> >
> > The error message I get is as follows:
> >
> > "You may be encoutering this message because an anti-virus program is not
> > allowing the file to open. This can be caused by one of two conditions.
> > Either the anti-virus program needs to be updated (due to a compability
> > problem with this application) or there is a virus in the file but the
> > anti-virus program cannot properly remove or process the virus it has found.
> > In either case, the file you are attempting to open should be treated as
> > infected until you have updated your anti-virus software to the latest
> > updates available from the vendor. All major anti-virus software
> > manufacturers have created updates to address known compatibility problems
> > with Office applications. They also usually provide a virus signature file
> > that is available for download from the Internet and must be updated
> > regularly to properly scan for all known forms of viruses.
> > If you are experiencing this problem on a computer where a new version of
> > anti-virus software was recently installed from a CD-ROM, it is advised to
> > connect to the Internet and download the latest updates available from the
> > vendor.
> > If you are experiencing this problem on a computer where the latest version
> > of the software is installed, all signature files are up to date, and the
> > file will not open (but other files do) then it is very likely the file is
> > infected with a virus and the anti-virus program cannot remove the infection.
> > There is also the possibility the file is corrupt (damaged) and cannot be
> > properly handled by either the anti-virus software or the affected Office
> > application. In this case, it may be necessary to attempt recovery of the
> > file using the related recovery utilities that may be available with the
> > application (not all applications have file recovery or repair capabilities).
> > For more information about this issue, see the Microsoft Knowledge Base
> > article 835404."
> >
> > Like I said, I checked the software, it is up to date. It is not
> > registering a virus and even if I create a new Office Document I cannot
> > re-open it, so I really don't think its a virus issue. I don't want to
> > uninstall the virus protection, so, any suggestions?
> >
> > Thanks
> >
> >
> >
>
>
.
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