Re: Word 2003 - this program can not be closed. if it is being deb

c:\Windows\$NtUpdateRollupPackUninstall$ (replace c:\windows with the name of your actual Windows directory). This information is given in the cited KB article.

I haven't seen your exact error message before, but Update Rollup 1 supposedly affects different systems differently. I don't have any Dell Optiplex GX 260 systems.

I don't know when Microsoft will have the fix to Update Rollup 1 available. If you get Windows updates automatically, then I expect that the fix will be installed automatically. If not, then you'll have to periodically check the Windows update site. Microsoft may update the cited KB article with a link to the fix when the fix becomes available.

The issue with temporary files being placed on floppies is EXACTLY why users should not save directly from Office applications to floppies or other removable media. File corruption can occur when there is not enough space on the removable media for the Office application to create the necessary temporary files, and there is no way of knowing how much space the temporary files will use. See http://support.microsoft.com/?kbid=211632 "Description of how Word creates temporary files" for more information.


Ralph Malph wrote: 
Garfield -n- Odie,

Thanks for the quick reply !!!!! This could be our problem as we would defiantly have the update installed. I can not say if the problem started right after the installation of the update as I have only just come on board to help solve this problem and I don't know when the update would have been installed.

Do you know if any of the rest of the symptoms I have describe, especially the exact error message are known to be a possible result of the SP4 rollup update error?

Also where would I find the $NtUpdateRollupPackUninstall$ directory mentioned in the work around? I'll do a search for it as soon as I can, but if you can help point me in the right direction I would be grateful.

Do you have any good way's to know when Microsoft has posted a fix for this problem, and have any suggestions as to what to use for searching in the downloads area for the fix. I have always had trouble finding anything in MS downloads and Knowledge base using common sense search terms. In fact I used terms like "Word 2003 locks up when saving to floppy" and did not get a single hit that would link to the article that you where kind enough to find for me. Thank God for the news groups and the wonderful people like you who are willing to help.

Ralph Malph



"garfield-n-odie" wrote:


Users should not save directly to a floppy disk or other removable media from Office applications, because doing so usually results in file corruption sooner or later. Save to the hard drive, close the file, and then use Windows Explorer or My Computer to copy the file to the removable media.

That said, did you recently install Update Rollup 1 for Windows 2000 SP4? On some systems, this update breaks the ability to save directly to a floppy, and Microsoft is working on a hotfix to correct the issue. See http://support.microsoft.com/?kbid=891861 "Update Rollup 1 for Windows 2000 SP4 and known issues" for more information.

Ralph Malph wrote:


Complete error message is: This program can not be closed. If it is being debugged, please resume it or close the debugger first.

I have a whole library full of Windows 2k Pro Dell systems that are getting this issue. The Windows XP systems in the Library are not. They are both currently running Office 2003 Pro.

Here is the scenario on which I receive this message. Please note that the A drive is working Fine! I can transfer to A drive from Windows Explorer perfectly.

When a user is in Microsoft Word or Excel, he/she attempts to save to the A drive from WORD/EXCEL. The saving progress bar shows a 90% completion until it stops. At this point, Word freezes and the user must do a CTRL + ALT + DEL to find that the Program is Not Responding. At this point, the error message above pops up and hitting "ok" does nothing. Must restart the PC in order to bring it back to life via holding down the power button, as shutdown will hang. I can’t even kill the WinWord.exe process via task manager. It say’s that “Access is denied”. Once this problem occurs I have had trouble running Internet Explorer and the system seems really slow for many functions but not all of them even though Task Manager shows minimal CPU usage. Virus scans are completed and up to date.

I wonder if it has to do with Office 2003, perhaps conflicting with 2000.

1. Why do I get this message?
2. How do I get rid of it?
3. How can I "close" the debugger when no debugger seems to be running?

I can save to the C drive and transfer over to A using Windows Explorer, but I can not save directly to A in Word/Excel. The users being affected by this don't know how to save to the HD and then copy their work back to the floppy nor should they need to.

This is becoming a MAJOR problem as this is a library at a local college and we have a lot of students who need to be able to Open, Create, Save, and Save As their documents from/to a floppy. I have seen this happen when the floppy has plenty of space and when it is full. If the floppy is full I would like to think that Word should have enough brains to tell me so and to request a new floppy with space or, if needed, tell me that it won't fit on a floppy. (I have also noticed that Word has a VERY bad habit of putting temp files on the floppy (~xxxxxx.tmp and ~xxxxxxx.doc) which for obvious space considerations it should NEVER do.

Some other strange anomalies that I have noticed are that if I create a document on the HD and open it or save it etc. I have no problems. If I take a document and drag it to the desktop from a floppy, then open it, the system will access the floppy. When I close the document (which does not reside on the floppy, just was copied from it) the floppy access light goes on. I don't know what it is doing but the floppy access light even lights up when the floppy has been ejected. This anomaly does not happen to files that were never on a floppy.

So how do I fix this bug so that the users quit getting locked up and can stop loosing their data?

All systems have been setup so that the default for all Office programs is "My Documents".

These systems are all Dell Optiplex GX 260 computers with Windows 2000 and Office 2003 Pro installed and all updates/patches applied. They have lots of free HD space. They are kept clean and free of infections via Deep Freeze. Every reboot will restore the systems to a pristine condition. They are running McAfee Anti Virus 8.0i with the latest updates. They have 512 Mb Ram.

Any and all help will be greatly appreciated !!!!!!

Thanks,

Ralph Malph




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