Re: templates won't download

Thanks Mary for your helpful suggestions, however I forgot to mention I don't
have the SP2 yet. So I could not follow these instructions.
I do appreciate all your efforts though, and will keep this on file in case
I do obtain the SP2.
Thanks again. :)

"Mary Sauer" wrote:

> The control is downloaded from here
> http://office.microsoft.com/templates/axinstall.aspx?FromArea=Clipart
>
> If you are running Microsoft Windows® XP with Service Pack 2, it is possible to
> disable or enable ActiveX controls by using the Manage Add-ins command on the Tools
> menu in Internet Explorer.
> The Microsoft Office Template and Media Control may have been disabled. If so, you
> cannot automatically download clip art and media or templates on Office Online, or do
> practice sessions in online training courses on Office Online. To enable the control:
> In Internet Explorer, on the Tools menu, click Manage Add-ons.
> Select Microsoft Office Template and Media Control in the list of controls.
> If you do not see that control listed, click the arrow on the Show box at the top of
> the Manage Add-ons dialog box, and then select Add-ons that have been used by
> Internet Explorer. Then select Microsoft Office Template and Media Control in the
> list of controls.
> Under Settings, click Enable. You may see a message saying that you need to restart
> Internet Explorer for the change to take effect. Click OK, and then click OK again
>
> The Internet zone security levels on your computer must be set to Medium, or if your
> Internet zone security levels are set to High, the Microsoft Office Online Web site
> must be listed on your computer as a trusted site.
> To add the Microsoft Office Online Web site to your list of trusted sites:
> On the Tools menu in Internet Explorer, click Internet Options, and then click the
> Security tab.
> Click the Trusted Sites icon, and then click Sites.
> Clear the Require server verification (https:) for all sites in this zone check box.
> In the Add this Web site to the zone box, type http://office.microsoft.com, and then
> click Add.
> Click OK twice.
>
>
> --
> Mary Sauer MSFT MVP
> http://office.microsoft.com/
> http://msauer.mvps.org/
> news://msnews.microsoft.com
> "Sondra" <Sondra@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:D51E276B-C37A-4D52-A6AB-9523A73E4243@xxxxxxxxxxxxxxxx
> >I am running Windows XP, Office 2003. When I try to download a template
> > pressing the button does nothing. There is a yellow exclamation mark in the
> > status bar lower left corner of Internet Explorer says "Done with error."
> > I have the service Pac 1 only Run Norton Anti-Virus Only
> > I have deleted my temporary internet folder, but to no avail.
> > Nothing seems to work for me.
> > I don't have an active X control that I can see in my add remove programs,
> > how do I obtain this control?
>
>
>
.