Re: removing eula

Tech-Archive recommends: Speed Up your PC by fixing your registry

Beth,

We are running a custom POS application that has been integrated into MAS
500 SAGE when the application starts. There is a call to mso9.dll that seems
to fail.
I see sage related attachments when the exception is thrown.

The version of office running is Windows 2000 small business edition.
Version is 9.0.0.6627 and 9.0.0.6926 if this helps.

I am trying to eliminate the problem from all systems. If I am understanding
you correctly the EULA error is profile related. Is this true? If so what
suggestions does Microsoft make to correct the EULA issue. I have been all
over the boards trying to get a concrete answer on correcting the problem.
But I don't see one. All I see out there is to use an administrative account
that has access to the registry. If the license acceptance is truly profile
related, I don't want to have to give every user access to write to the
registry or administrative rights. Since there are many workers logging on
the machines locally, each with a different profile, this can be problematic.
I would like to see if there is a formal way to accept the EULA and have it
not prompt for any user who uses the machine.

I think if software is installed and the product registered on the PC, the
activation and acceptance of the EULA should be persistent for any user who
would create a profile on this machine. A new profile, should not prompt for
another acceptance.

So, for now what I have done, is repair office on the PC to ensure that
mso9.dll is not corrupt and logged in a local admin to accept the EULA, but
this is not a long term solution.

Any help would be greatly appreciated.

--
Thanks,

David


"Beth Melton" wrote:

> Is there a specific application you are starting when the error
> occurs? Does it occur on all Office applications?
>
> Also, based on the error message it appears you are using Office 2000.
> Can you confirm the version of Office you are using as well?
>
> Regarding your additional requests, these are peer-to-peer newsgroups
> and I can pass on your suggestion the next opportunity I have. However
> you may want to post this as a Suggestion in hopes of getting
> Microsoft's attention on how you would like the EULA to be global,
> rather than profile specific.
>
> Please post all follow-up questions to the newsgroup. Requests for
> assistance by email can not be acknowledged.
>
> ~~~~~~~~~~~~~~~
> Beth Melton
> Microsoft Office MVP
>
> Word FAQ: http://mvps.org/word
> TechTrax eZine: http://mousetrax.com/techtrax/
> MVP FAQ site: http://mvps.org/
>
>
> "david" <david@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:C4238A9A-4A33-4EF4-A03E-B25A0D6D7E72@xxxxxxxxxxxxxxxx
> > Beth,
> >
> > I also have been seeing the same issue where the EULA is continually
> > asked
> > for.
> > This morning I logged into the administrator account and accepted
> > the EULA
> > again.
> > The problem did not go away.
> >
> > We have a company domain and this error is more problematic for us.
> > I have
> > never seen this level of acceptance errors. We are installing Small
> > Business
> > version of office via the administrator account. The product is
> > registered
> > and we accept the EULA. We presumably are updating the registry but
> > are not
> > successful in getting the EULA to stop.
> >
> > In talking with other IT people, we are seeing this when new
> > profiles are
> > being created, however, I think the EULA should be accepted globally
> > and not
> > be profile specific. Administrative privs should update the registry
> > permanently, but is does not seem to.
> >
> > Once the EULA is requested the application throws an exception on a
> > call
> > mso9.dll from another program. Application errors are for version
> > 9.0.0.6627
> > and 9.0.0.6926 with exception code 0x001c3ce5
> >
> > Can your team explain what is happening here and how to permanently
> > fix this
> > problem?
> > --
> > Thanks,
> >
> > David
>
>
>
.

Relevant Pages

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