RE: Word 2003 crashes on W2K computers after Windows updates are a

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Hello Norm,

I appreciate your reply for providing the detailed information.

Based on my research, I would suggest you try the following tests to narrow
down this issue.

#1 Start Word with /a switch
======================
a. Click Start and then click Run.
b. In the Run dialog box, type in "winword.exe /a" without quotation marks.
Please note, there is a space before /a.
c. Click OK to start Word with the /a switch.
d. Then check if this issue occurs.


#2 Start Word with /safe switch
=========================
a. Click Start and then click Run.
b. In the Run dialog box, type in "winword.exe /safe" without quotation
marks. Please note, there is a space before /a.
c. Click OK to start Word with the /safe switch.
d. Then check if this issue occurs.

For more information about the difference between the "/a" and "/safe",
please refer to the following article. It also applies to Word 2003.

Comparison of the "/a" and "/safe" troubleshooting switches in Word 2002
http://support.microsoft.com/?id=813589

#3 Start Windows in safe mode with networking
=====================================

a. Restart the computer.
b. Keep pressing the F8 key until the Windows Startup menu appears.
c. Choose Safe Mode with networking, and press Enter.
d. Start the computer in Safe Mode with networking and then test again.

In the meantime, please send me the event log on the client which
experiences this issue. To do it, please refer to the following steps:

1. Click Start, click programs, and then click Administrative Tools.
2. Double-click the Event Viewer snap -in, and then please save the log
files (Application, Security, System) in .evt format.

My email address is :< v-adapan@xxxxxxxxxxxxx >. Please directly send the
screenshot of the error message and event log to me. Thanks for your
cooperation.

I will do further research on this issue according the error message which
you will send me. Furthermore, I would like to confirm with you the
following information:

1. I know that when you print in Outlook and Excel, an error messages will
prompt. I wonder if it is as same as the one when you open Word documents.
At the same time, I wonder if there is any error message prompting when
you open an Excel workbook and Outlook.

2. Is there any error message when you start WordPad?

Please try the tests and update me with the result at your earliest
convenience.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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