RE: Opening .doc problem?

Hello Titan,

As all the steps above can not resolve your problem and I mentioned that
you have uninstalled and re-installed Office, I suggest that we can perform
a clean re-install Office to resolve this problem. To do this, please
perform the following steps:

1. Uninstall Office from Add/Remove Programs.
2. Download and install the Windows Installer CleanUp Utility from:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe
3. Run the utility and remove the Office entry from the list.
4. Reinstall Office and re-apply the latest update for it.

For more information about the Windows Installer CleanUp Utility, please
refer to the following KB article: 290301 Description of the Windows
Installer CleanUp Utility
http://support.microsoft.com/?id=290301

If you need to save your settings in Office XP, please refer to this KB
article:
312978 How to use the Save My Settings Wizard to back up user settings in
http://support.microsoft.com/?id=312978

Hope this helps.

Jacky Gu

Microsoft Online Partner Support

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| Subject: RE: Opening .doc problem?
| From: Titanl9 <nospam@xxxxxxxxxx>
| References: <Xns9690A033EC1F5TitanLnine@xxxxxxxxxxxxx>
<a$#cw4qhFHA.732@xxxxxxxxxxxxxxxxxxxxx>
<Xns969149CD2439DTitanLnine@xxxxxxxxxxxxx>
<klp9Wv5hFHA.3952@xxxxxxxxxxxxxxxxxxxxx>
| Message-ID: <Xns96924E28AA4DATitanLnine@xxxxxxxxxxxxx>
| User-Agent: Xnews/5.04.25
| X-No-Archive: yes
| Newsgroups: microsoft.public.office.misc
| Date: Wed, 13 Jul 2005 07:41:00 -0700
| NNTP-Posting-Host: c-24-127-73-98.hsd1.ca.comcast.net 24.127.73.98
| Lines: 1
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.office.misc:40309
| X-Tomcat-NG: microsoft.public.office.misc
|
| v-jackyg@xxxxxxxxxxxxxxxxxxxx (Jacky Gu [MSFT]) wrote in
| news:klp9Wv5hFHA.3952@xxxxxxxxxxxxxxxxxxxxx:
|
| > Hello Titan,
| >
| > Based on my understanding, this issue also occur in Excel
| > on your side? Am I right?
| >
| > If so, please perform the following steps to see if they
| > can resolve the problem in Excel:
| > 1. On the Tools menu, click Options.
| > 2. Click the General tab.
| > 3. Click to clear the Ignore other applications check box,
| > and then click OK.
| > After you do this, you should be able to open workbooks by
| > double-clicking them in Windows Explorer.
| >
| > For the same issue in Word, please assist us in gathering
| > the following information for the further tests:
| > 1. What's the Word version on your side?
| > 2. Do you have the administartor permission on this
| > machine? 3. Does this issue occur if you create a new user
| > profile?
| >
|
| When opening a .doc from within Outlook, I was getting "The
| system can not find the file specified" as I stated above. That
| is no longer the case since talking with Microsoft support
| yesterday. After trying the suggestions they offered and online
| for 3hrs I now get the followoing dialog box and they could not
| fix the problem, so it's still an open case. :(
|
| "Word experienced an error trying to open the file. Try these
| suggesstions. Check file permissions for the document or drive;
| Make sure there is sufficient free memory and disk space; Open
| the file iwth the TextRecovery coverter. then a button with
| "Show Help>>."
|
| As you suggested I applied the steps to Excel and was still
| unable to open an .xls file in explorer window. I reiterate I
| am able to open the same .xls file in Excel through "File" open
| functions and this is also true with Word.
|
| My version is Office Professional 2003 SP1 for both Word and
| Excel. I have no problems with any of the other Office
| associated applications.
|
|

.