Re: Process for getting bad Office 2000 CD-ROM's replaced
- From: "PCfixinman" <PCfixinman@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 1 May 2005 16:05:07 -0700
Hi KathyG,
I have no problems with joking around, it is what keeps us all young at heart!
Thanks for your information. I hadn't replied back, as I had about given up,
when I saw your post...I called the numbers you gave me..First they
(MS)wanted me to copy & fax them the pictures of the, CD's & PID sticker
which I did, since I called Dell, but they no longer have the product
anymore...MS informed me that I could expect the new CD's of Office 2000 SB,
in about 6-8 weeks but got them in 10 days !!!!
You were the last person to respond...Gave me a good laugh, &
hope...Everyone else including the MVP's said I was SOL so to speak.. Guess
who was wrong, they were, Guess who was correct...You!
Thanks again,
PCfixinman
--
One step closer to the edge...
"kathyg" wrote:
>
>
> "Milly Staples [MVP - Outlook]" wrote:
>
> > 1. If you knew me personally, you would not have to ask about joking with
> > me - I am the biggest laugher of all.
> >
> > 2. One thing I do emphatically insist on, however, is the correct spelling
> > of my name. Never mind that Microsoft spell check insists on the "ie"
> > variant - that is NOT my name.
> >
> > 3. End of life means end of life. Microsoft makes no profit on their
> > support - it is a consistent loss leader for the company. If they
> > instituted a system of return old disk for new, their costs would spiral out
> > of control just in inventory listings.
> >
> > 4. If the OP would have made a "perfectly legal backup copy," we would not
> > be having this conversation.
> >
> > 5. "There are seldom technological solutions for behavioral problems." Not
> > making a backup, copying the CD to a server, etc. is a behavioral problem
> > that perhaps this situation will correct.
> >
> > 6. Life lessons are hard, but learned best first hand.
> >
> >
> > --
> > Milly Staples [MVP - Outlook]
> >
> > Post all replies to the group to keep the discussion intact. Due to
> > the (insert latest virus name here) virus, all mail sent to my personal
> > account will be deleted without reading.
> >
> > After furious head scratching, MonkeyKatt & mE asked:
> >
> > || After furious head scratching about why Millie still uses this old
> > || gag
> > | line,<G> MonkeyKatt & mE replies:
> > | Sorry Millie, IMHO, I don't think that that's John's problem. If
> > | Micro$oft wants to
> > | continue to be committed to anti-piracy, they should have a supply of
> > | obselete disks
> > | in the corner of some warehouse for this exact situation. Then, John
> > | wouldn't have to consider burning a copy in case it gets damaged.
> > | Then, John could contact Micro$oft at any time to honestly say "I
> > | like your product, I own it legally, but it's defective. Can you
> > | replace it please? Then, they could maybe require him to send them
> > | the disc, and replace it upon reciept, mail John a new disc. It's
> > | unimportant as to what S/H charges they tack on. Micro$oft is the
> > | hugest entity of any universe it seems, so stashing a few discs of
> > | old software for customers that prefer it dosen't seem unreasonable
> > | to me. I won't comment on the "end of life" support aspect, because
> > | I'm undecided as to my feelings about that. As strange as it
> > | sounds,(and is),
> > | I personally know people that have Windows 3.0 on their machineS, and
> > | if that's what they prefer, that's their business, but they paid for
> > | a product, and deserve service.
> > | Otherwise, allow people to make copies freely in case they need one
> > | someday without making a big deal out of "Illegally copied discs".
> > | All i'm saying is, if they used a simple solution to an issue that
> > | probably isn't all that common anyway,
> > | they could create a situation where nobody would have reason to burn
> > | a disc in the first place.
> > | -It won't have any affect on people who burn copies of software
> > | specifically to give to others to avoid paying for it. That's an
> > | entirely different thread altogether.
> > |
> > | [I hope you can be joked with without being offended. I find you to be
> > | Impressively knowledgable about everything you comment on. For the
> > | most part I support Microsoft as opposed to bashing them for being so
> > | successful, I just have a thing about taking care of a customer in
> > | every possible way, and Microsoft would benefit from that and reduce
> > | the number of Anti-Micro$oft there are in the world.]
> > | I may be SO far off though, and not even know it. We'll know if I get
> > | mobbed for saying so.
> > | Thanks for reading.
> > | ===================================================
> > | "Milly Staples [MVP - Outlook]" wrote:
> > |
> > || MIcrosoft no longer has copies of Office 2000 and has not had them
> > || for some time.
> > ||
> > || --Â
> > || Milly Staples [MVP - Outlook]
> > ||
> > || Post all replies to the group to keep the discussion intact. Due to
> > || the (insert latest virus name here) virus, all mail sent to my
> > || personal account will be deleted without reading.
> > ||
> > || After furious head scratching, MonkeyKatt & mE asked:
> > ||
> > ||| Hi John,
> > ||| This is copied directly from the Microsoft website:
> > ||| ==================================================
> > ||| http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
> > ||| ==================================================
> > ||| • Replacement of Original Equipment Manufacturer (OEM)
> > ||| Software Media
> > ||| To replace OEM software media, you must contact the OEM where you
> > ||| acquired the hardware and software. If that OEM is no longer in
> > ||| business, you can contact Microsoft Sales Information at (800)
> > ||| 426-9400 for more information about alternatives for acquiring
> > ||| genuine software. To determine whether your software was installed
> > ||| on your computer when you purchased it, visit the following
> > ||| Microsoft Web site:
> > ||| http://support.microsoft.com/default.aspx?id=fh;en-us;oemdirectory
> > ||| =====================================================
> > ||| Hope this helps.
> > ||| I have found Microsoft to annoyingly inconsistent with regard to
> > ||| obtaining help with various replacements. Here are my experiences:
> > ||| *Have a new wireless keyboard/mouse set, except I don't have the
> > ||| tiny receiver plug (my fault) so it's useless. Called and inquired
> > ||| about where/how/if i could get a new tiny receiver plug. They are
> > ||| sending (pending) me a replacement of the entire set at no cost
> > ||| since it's easier than finding one with the correct freq..
> > ||| *Needed to download updates, a nightmare with dial-up that
> > ||| disconnects often, to my amazement I discovered they will send out
> > ||| “most†C.D.'s of updates FREE + FREE S/H.
> > ||| *Lost my C.D. set-up key for a new XP C.D. (ok, ok, my fault
> > ||| again.lol) had all the proof requirements. Called for a replacement.
> > ||| !Sorry, $10.00. Huh? $10.00? Just to read me a new code???? Grrrrr
> > ||| *Went to download a measly sticker template today. Nope. Sorry.
> > ||| Buy the Latest Edition of Office and then we'll give you a crummy
> > ||| sticker template. HUH? GRRRR
> > |||
> > ||| Hope they take care of it for you easily.
> > ||| BTW, I have seen several C.D.'s that were defective/damaged because
> > ||| the C.D. media quality
> > ||| (actual plastic disc) they use (IMHO) is thinner than normal and the
> > ||| C.D.'s get a crack that starts at the center hole outward. If they
> > ||| do not GRACIOUSLY replace it, FREE, I would just keep calling their
> > ||| 800 number repeatedly until you get a nice rep. that will do it.
> > ||| OEM or not.
> > ||| Micro$oft products are not inexpensive, and don't ever forget who is
> > ||| responsible for the megamajillion dollar empire. WE are. the
> > ||| CUSTOMER'S. They call it "CUSTOMER" "SERVICE" for a very good
> > ||| reason. Good Luck.
> > ||| =====================================================
> > |||
> > ||| "PCfixinman2025" wrote:
> > |||
> > |||| Hi all,
> > ||||
> > |||| I have Office 2000 Small Business, that I never made a back-up copy
> > |||| of. The Dell I have always used it on(that I purchased it with),
> > |||| had the hard drive fail, so I replaced it, and went to re-install
> > |||| my office 200 SB edition, after re-installing the Win2000 Pro OS...
> > |||| I got through the PID part, but during outlook's install, it
> > |||| froze... I was able to stop the install, & inspected the CD's they
> > |||| are somewhat scratched, & although I cleaned them up, I still
> > |||| cannot install the Office2000 SB...
> > ||||
> > |||| What is the procedure for getting a replacement copy, I have both
> > |||| the CD's and the PID sticker that came with them?
> > ||||
> > |||| Kind Regards,
> > ||||
> > |||| John C
> > ||||
> > |||| PS. I work on hardware, & this is the first experience I've had
> > |||| with any Microsoft medium going bad, on me...
> >
> >
> >
.
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