Re: Process for getting bad Office 2000 CD-ROM's replaced
From: MonkeyKatt & mE (MonkeyKattmE_at_discussions.microsoft.com)
Date: 03/23/05
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Date: Wed, 23 Mar 2005 10:47:07 -0800
> After furious head scratching about why Millie still uses this old gag
line,<G> MonkeyKatt & mE replies:
Sorry Millie, IMHO, I don't think that that's John's problem. If Micro$oft
wants to
continue to be committed to anti-piracy, they should have a supply of
obselete disks
in the corner of some warehouse for this exact situation. Then, John
wouldn't have to consider burning a copy in case it gets damaged. Then, John
could contact Micro$oft at any time to honestly say "I like your product, I
own it legally, but it's defective. Can you replace it please? Then, they
could maybe require him to send them the disc, and replace it upon reciept,
mail John a new disc. It's unimportant as to what S/H charges they tack on.
Micro$oft is the hugest entity of any universe it seems, so stashing a few
discs of old software for customers that prefer it dosen't seem unreasonable
to me. I won't comment on the "end of life" support aspect, because I'm
undecided as to my feelings about that. As strange as it sounds,(and is),
I personally know people that have Windows 3.0 on their machineS, and if
that's what they prefer, that's their business, but they paid for a product,
and deserve service.
Otherwise, allow people to make copies freely in case they need one someday
without making a big deal out of "Illegally copied discs". All i'm saying
is, if they used a simple solution to an issue that probably isn't all that
common anyway,
they could create a situation where nobody would have reason to burn a disc
in the first place.
-It won't have any affect on people who burn copies of software specifically
to give to others to avoid paying for it. That's an entirely different thread
altogether.
[I hope you can be joked with without being offended. I find you to be
Impressively knowledgable about everything you comment on. For the most part
I support Microsoft as opposed to bashing them for being so successful, I
just have a thing about taking care of a customer in every possible way, and
Microsoft would benefit from that and reduce the number of Anti-Micro$oft
there are in the world.]
I may be SO far off though, and not even know it. We'll know if I get mobbed
for saying so.
Thanks for reading.
===================================================
"Milly Staples [MVP - Outlook]" wrote:
> MIcrosoft no longer has copies of Office 2000 and has not had them for some
> time.
>
> --
> Milly Staples [MVP - Outlook]
>
> Post all replies to the group to keep the discussion intact. Due to
> the (insert latest virus name here) virus, all mail sent to my personal
> account will be deleted without reading.
>
> After furious head scratching, MonkeyKatt & mE asked:
>
> | Hi John,
> | This is copied directly from the Microsoft website:
> | ==================================================
> | http://support.microsoft.com/default.aspx?scid=kb;en-us;326246
> | ==================================================
> | • Replacement of Original Equipment Manufacturer (OEM) Software
> | Media
> | To replace OEM software media, you must contact the OEM where you
> | acquired the hardware and software. If that OEM is no longer in
> | business, you can contact Microsoft Sales Information at (800)
> | 426-9400 for more information about alternatives for acquiring
> | genuine software. To determine whether your software was installed on
> | your computer when you purchased it, visit the following Microsoft
> | Web site:
> | http://support.microsoft.com/default.aspx?id=fh;en-us;oemdirectory
> | =====================================================
> | Hope this helps.
> | I have found Microsoft to annoyingly inconsistent with regard to
> | obtaining help with various replacements. Here are my experiences:
> | *Have a new wireless keyboard/mouse set, except I don't have the
> | tiny receiver plug (my fault) so it's useless. Called and inquired
> | about where/how/if i could get a new tiny receiver plug. They are
> | sending (pending) me a replacement of the entire set at no cost since
> | it's easier than finding one with the correct freq..
> | *Needed to download updates, a nightmare with dial-up that
> | disconnects often, to my amazement I discovered they will send out
> | “most†C.D.'s of updates FREE + FREE S/H.
> | *Lost my C.D. set-up key for a new XP C.D. (ok, ok, my fault
> | again.lol) had all the proof requirements. Called for a replacement.
> | !Sorry, $10.00. Huh? $10.00? Just to read me a new code???? Grrrrr
> | *Went to download a measly sticker template today. Nope. Sorry. Buy
> | the Latest Edition of Office and then we'll give you a crummy sticker
> | template. HUH? GRRRR
> |
> | Hope they take care of it for you easily.
> | BTW, I have seen several C.D.'s that were defective/damaged because
> | the C.D. media quality
> | (actual plastic disc) they use (IMHO) is thinner than normal and the
> | C.D.'s get a crack that starts at the center hole outward. If they do
> | not GRACIOUSLY replace it, FREE, I would just keep calling their 800
> | number repeatedly until you get a nice rep. that will do it. OEM or
> | not.
> | Micro$oft products are not inexpensive, and don't ever forget who is
> | responsible for the megamajillion dollar empire. WE are. the
> | CUSTOMER'S. They call it "CUSTOMER" "SERVICE" for a very good reason.
> | Good Luck.
> | =====================================================
> |
> | "PCfixinman2025" wrote:
> |
> || Hi all,
> ||
> || I have Office 2000 Small Business, that I never made a back-up copy
> || of. The Dell I have always used it on(that I purchased it with), had
> || the hard drive fail, so I replaced it, and went to re-install my
> || office 200 SB edition, after re-installing the Win2000 Pro OS...
> || I got through the PID part, but during outlook's install, it froze...
> || I was able to stop the install, & inspected the CD's they are
> || somewhat scratched, & although I cleaned them up, I still cannot
> || install the Office2000 SB...
> ||
> || What is the procedure for getting a replacement copy, I have both
> || the CD's and the PID sticker that came with them?
> ||
> || Kind Regards,
> ||
> || John C
> ||
> || PS. I work on hardware, & this is the first experience I've had with
> || any Microsoft medium going bad, on me...
>
>
>
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