RE: remote desktop
From: Ada Pan [MSFT] (v-adapan_at_online.microsoft.com)
Date: 03/09/05
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Date: Wed, 09 Mar 2005 10:49:54 GMT
Hi Reed,
According to your description, my understanding on this issue is: When the
users use XP Remote Desktop to connect other machines, they are often
prompted with an Office message "a major hardware change has occurred" if
launching Office applications.
If I misunderstood your concern, please feel free to let me know.
First of all, I would suggest you check if this issue occurs when you log
on the computer locally instead of remotely.
Based on my and experience and research, this message is normal if any
hardware or driver is changed on the computer which connecting to. It is
totally no related with the configuration on the computer which connecting
with.
Please check if the users change any driver or hardware on the computers
which connecting to. If so, Office will consider it as another machine and
require to be activated. You may have to reregister to reactivate Office.
If there is anything unclear in my response or you need further assistance
on this issue, please feel free to let me know.
Regards,
Ada Pan
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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