Re: Hhelpp!! File not available after MSOffice & Windows XP SP2 Up

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Hhhelpppp!!! (Hhhelpppp_at_discussions.microsoft.com)
Date: 01/21/05 

Date: Thu, 20 Jan 2005 17:07:03 -0800

Thanks for the tip, but I already tried that. Problem is, I am running
Symantec Norton AV Corporate Edition 9.0.0.338, and they don't even talk
about a solution involving that version. I looked to see if there were
equivalent settings, and tried everything close, but nothing worked.

Any other ideas would be appreciated....sigh

I guess this is the state of software these days, no one tests their stuff
in any broad way. Not only that, but you have to work so hard to tell them
about a problem, it's kinda like a Customer Paying Company in order to get
the right to buy from them, and then paying for their product too, AND THEN
we have to pay for support.

"garfield-n-odie" wrote:

> Disable the Office Plugin that comes with Symantec/Norton AntiVirus.
> See http://support.microsoft.com/?kbid=329820 "How to use Office
> programs with the Norton AntiVirus Office plug-in" for more information.
>
> Hhhelpppp!!! wrote:
>
> > I updated from Windows XP SP1 to SP2, and also updated MS Office XP to MS
> > Office 2003, and now when I try to open any MS Word, Excel etc docs I get an
> > error message that says " file xxxxxxx.doc not available". I deinstalled MS
> > Office 2003 and reinstalled MSOffice XP SP3, and the problem remains. I can
> > open the same files with Wordpad, and with Quickview Plus.
> >
> > I updated my Symantec Antivirus definitions, and when that didn't work, used
> > MSConfig to disable all antivirus programs, then rebooted, but the problem
> > remained. I also ran LiveUpdate on my virus programs.
> >
> > Just to be clear about this problem, if I create a new word document, save
> > it, and then try to open it immediately, I get the same error message. When I
> > had the problem on MSOffice 2003, it said something about the antivirus being
> > a problem, but I have explored that issue, and done everything suggested by
> > Symantec.
> >
> >
>
>

Relevant Pages

  • Re: PC antivirus software question
    ... I called Symantec and requested a full refund on our ... After some hassling, we got the refund. ... My experience has been that antivirus programs cause far more ... cancer, so I guess there is no connection between cigarettes and ...
    (alt.home.repair)
  • Re: Graphic of a lock locking/unlocking sitting on top of screen
    ... I was using Symantec and Remove IT as my virus checkers. ... It doesn't matter about what antivirus programs *you* used; ...
    (microsoft.public.windowsxp.security_admin)