RE: Office application crashes

From: Chris (Chris_at_discussions.microsoft.com)
Date: 01/04/05 

Date: Tue, 4 Jan 2005 08:39:09 -0800

Rob,

Did you ever find a solution to this problem? I am having the same exact
problem. The only difference is that I'm running windows XP.

Thanks.

"Rob Outman" wrote:

> Not usre if this is the correct forum for this post, but her goes anyway...
>
> ALL of my office 2000 applications (Word, Outlook, Excel, etc...) are
> crashing! When I crash each application all I get is this error:
>
> "(Name of APP.exe) has generated errors and will be closed by windows. You
> will need to restart the program. An error log is being created."
>
> I have tried the following:
>
> 1) Used CD to repair the entire office install
> 2) Used CD to repair individual office apps
> 3) Downloaded and installed all office updates from the MS web site
> 4) Done a complete uninstall of all office apps and a new re-install
> 5) Downloaded and installed all office updates from the MS web site to apply
> to the recent re-install
> 6) Downloaded and installed all windows updates from the MS web site
> 7) Re-booted several times after each install/update
>
> None of the above have corrected the errors.
>
> Typically the applications will crash when certain procedures are tried.
> For example... in both word and excel, I can crash tehm every time by
> creating a new text item and trying to apply a bold or italicized property
> to it. Outlook for example will crash everytime I click Tools... Customize.
> Each program will also crash after regaining focus if it has been sitting
> inactive for a few minutes.
>
> I am using Windows 2000 Pro SP4. It appears like the OS is missing a file
> that Office requires to perform some of these functions, but I assumed the
> file would have been replaced upon the update to win 2000 SP4.
>
> I have not yet looked for the log files. I am not sure where to locate
> them.
>
> Anyone seen this at all. Any ideas?
>
> TIA,
>
> Rob
>
>
>

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