Re: Problems : cannot open mail with attachments- Word, Excel etc
From: Beth Melton (bmelton_at_NoSpam4Memvps.org)
Date: 06/16/04
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Date: Tue, 15 Jun 2004 21:16:09 -0500
Hi Sarah,
The properties indicate it is a Word document so that shouldn't be an
issue.
I don't think this is a case of a virus but it could be your own virus
scanner is preventing you from opening it. What virus scanner do you
use?
Otherwise I'm not sure why you are unable to open file attachments
from your Yahoo account. The error message indicates an issue with
Yahoo, not the Office applications.
-- Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "sarah rosen" <sarahrosen1@yahoo.com> wrote in message news:cee28c30.0406150734.13d038e0@posting.google.com... > I believe Yahoo scans all documents for viruses before it opens an > attachment. > > When I click on properties on one of the Word doc icons on my desktop, > I see the following: > File type is Microsoft Word for Windows > Location: C:\Windows\desktop > Size: 54 kb > > I hope that the above is helpful. > > Do you think the location of MS Word has changed and that is why I > cannot open the Word docs in Yahoo mail ? > > I am a NON TECHIE, so any help would be highly appreciated. > > Thanks > sarah > > > "Beth Melton" <bmelton@NoSpam4Memvps.org> wrote in message news:<10DCBDDB-3D15-4723-A767-D2F1CF9DB5B2@microsoft.com>... > > Hi Sarah, > > > > Since this only happens with your Yahoo account and not OE then I'd say it's a Yahoo issue rather than an Office issue. > > > > Although it could be a virus scanner issue. What virus scanner do you use?
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