Re: Product ID For Online Support

anonymous_at_discussions.microsoft.com
Date: 06/07/04 

Date: Sun, 6 Jun 2004 19:46:41 -0700

I did find a page off the Office web site that provided
information about the Home Use program, but no indication
that there was anything different about support policies.
As far as I can tell, I should be able to submit an
incident. I know the programs are registered. Let me know
what you find out. Thanks

>-----Original Message-----
>Not sure about support for the Home Use program since it
is so very new.
>Have you tried searching the Microsoft support site for
the keywords "Home
>Use Program" or Software Assurance? They may have a
separate support option
>that is not currently listed since the program is so new.
>
>I will also look into it on my end and let you know what
my contacts tell
>me.
>
>
>--
>Milly Staples [MVP - Outlook]
>
>Post all replies to the group to keep the discussion
intact. Due to
>the (insert latest virus name here) virus, all mail sent
to my personal
>account will be deleted without reading.
>
>After searching google.groups.com and finding no answer,
>anonymous@discussions.microsoft.com asked:
>
>| Yes, I was able to purchase the software through my
>| employer, since I use a licensed copy of MS Office on
my
>| business laptop. The cd container says Microsoft Home
Use
>| Program.
>|| -----Original Message-----
>|| Did you say that this software came from your
employer? Is it under
>|| the Software Assurance Home Use policy?
>||
>|| --
>|| Milly Staples [MVP - Outlook]
>||
>|| Post all replies to the group to keep the discussion
intact. Due to
>|| the (insert latest virus name here) virus, all mail
sent to my
>|| personal account will be deleted without reading.
>||
>|| After searching google.groups.com and finding no
answer,
>|| anonymous@discussions.microsoft.com asked:
>||
>||| Yes, my connection is set to LAN. The only options
are
>||| LAN, phone line or IE or 3rd party dialer. I run
cable
>||| internet. As I mentioned in my thread, OE and Outlook
>||| 2000 work\worked fine, but not '03. Can you help me
in
>||| understanding how I can post an incident to MS Tech
>||| Support? Thanks
>|||| -----Original Message-----
>|||| One last stab then -
>||||
>|||| Is your connection set to LAN on your account
Properties?
>||||
>||||
>|||| --
>|||| Milly Staples [MVP - Outlook]
>||||
>|||| Post all replies to the group to keep the
discussion intact. Due
>|||| to the (insert latest virus name here) virus, all
mail sent to my
>|||| personal account will be deleted without reading.
>||||
>|||| After searching google.groups.com and finding no
answer,
>|||| anonymous@discussions.microsoft.com asked:
>||||
>||||| The format requested is the PID and the format is
xxxxx-
>||||| xxx-xxxxxxx-xxxxx. I know I'm entering it
correctly. I
>||||| purchased Office 2003 through a program in place
between
>||||| my emplyere and MS. DOn't know if that makes a
difference.
>|||||
>||||| As for my problem, I've pasted the complete
newsgroup
>||||| posts that outline the problem and responses from
the MS
>||||| MVP. Bottom line, Outlook 03 will not send\receive
>||||| automatically at startup:
>||||| ***************************************
>||||| I give up then.
>||||| I cannot tell what is wrong with your setup.
>||||| If you have no srs file, you have not configured a
>||||| Send/Receive group
>||||| successfully.
>|||||
>||||||| -----Original Message-----
>||||| No, not the name of your Email account. The name
of your
>||||| Profile when you create it from Control Panel >
Mail
>||
>||||| Show Profiles...
>||||| Here is information on renaming srs files:
>||||| http://support.microsoft.com/default.aspx?
scid=kb;en-
>||||| us;284312&Product=ol2002
>|||||| --
>||||| Russ Valentine
>||||| [MVP-Outlook]
>||||| anonymous@discussions.microsoft.com> wrote in
message
>||||| news:1889101c44aad$94a9cc50$a101280a@phx.gbl...
>||||| no, I did not know about renaming srs files. Is
srs the
>||||| file extension? I did a search and cannot find any
>||||| files with an srs ext. Is there a knowledgebase
article
>||||| that
>||||| describes the process? And yes, I did change the
>||||| profile to a unique name. I assume your talking
about
>||||| General
>||||| name of my email account under Internet E-Mail
>||||| Settings?thanks
>||||||||| -----Original Message-----
>||||| Did you rename all srs files and give the profile a
>||||| unique name?
>|||||
>||||| Russ Valentine
>||||| [MVP-Outlook]
>||||| anonymous@discussions.microsoft.com> wrote in
message
>||||| news:1802401c449e1$089f1890$a501280a@phx.gbl...
>||||| Russ,
>|||||
>||||| My connection type is local area network, and yes,
I
>||||| did rebuild my mail profile from scratch and
deleted the
>||||| old one. Still no send\receive at startup. Not sure
>||||| where to turn. Strange that Outlook2000 and Outlook
>||||| Express
>||||| both worked fine (OE still works).
>||||| -----Original Message-----
>||||| You never said what your connection type was.
>||||| Did you create a new profile from scratch?
>|||||
>||||| Russ Valentine
>||||| [MVP-Outlook]
>||||| anonymous@discussions.microsoft.com> wrote in
>||||| message
>||||| news:178b601c44907$cb1c8860$a101280a@phx.gbl...
>||||| This is getting quite frustrating. I checked all
>||||| of thelisted suggestions as to how to fix the
problem.
>||||| My polling is set to 10 minutes. I'm not working
>||||| offline. I went through both article suggestions, I
>||||| rebuilt
>||||| my mail account from scratch and I disabled my
firewall,
>||||| all to no avail.Outlook will still not send and
receive
>||||| at start up. I also uninstalled and reinstalled. I
also
>||||| tried to post the problem to MS via Support but
for some
>||||| reason my product number is not accepted, even
though I
>||||| just bought and installed the MS Office 2003. Any
more
>||||| suggestions?
>|||||
>||||| -----Original Message-----
>||||| In general, here are the reasons automatic
>||||| polling might
>||||| fail in Outlook: 1. You have created an unrealistic
>||||| polling
>||||| interval. Many users set their polling interval to
1
>||||| minute thinking they will
>||||| be downloading mail continuously as it arrives.
Such
>||||| settings are
>||||| not recommended. They put an unnecessary strain on
mail
>||||| servers and can
>||||| create conflicting polling requests that can
damage your
>||||| Send/Receive
>||||| Group or even your account settings. 10 minutes is
the
>||||| recommended minimum.
>||||| 2. While exiting Outlook, you inadvertently set
>||||| your profile to Work Offline this option is
immediately
>||||| above the Exit
>||||| command in the File menu). 3. You have a damaged
>||||| Send/Receive Group as
>||||| documented here:
>|||||
>|||
>|
http://support.microsoft.com/support/kb/articles/q312/3/36
>||||| .asp
>||||| 4. You have overridden your Send/Receive Group
settings
>||||| as documented here:
>|||||
>|||
>|
http://support.microsoft.com/support/kb/articles/q320/8/36
>||||| .asp
>||||| 5. Your mail account settings are corrupt. Recreate
>||||| your mail account from scratch.
>||||| 6. Firewall software is blocking your transmission.
>||||| Disable your Firewall temporarily to see if
automatic
>||||| polling is
>||||| restored.
>|||||
>||||| Russ Valentine
>||||| [MVP-Outlook]
>||||| anonymous@discussions.microsoft.com> wrote in
>||||| message
>||||| news:16dba01c44848$fb4736d0$a501280a@phx.gbl...
>||||| Here is the article I refered to. My mail account
>||||| type is POP\SMPT and I connect via a cable modem
(is
>||||| that what you mean?) Thanks SYMPTOMS When you start
>||||| Microsoft Outlook, Outlook does
>||||| not automatically perform a send and receive
operation
>||||| to download messages from the server. CAUSE This
behavior
>||||| can occur because of a damaged
>||||| Send/Receive group within Outlook.
>||||| RESOLUTION
>||||| To resolve this behavior, create a new Send/Receive
>||||| group in Outlook:
>||||| On the Tools menu, point to Send/Receive Settings,
>||||| and then click Define Send/Receive Groups
>||||| Under Group Name, click the group, and then
>||||| click Copy. Under Send/Receive Group Name, type
the new
>||||| group name, and then click OK.
>||||| Under Group Name, click the old group name.
>||||| Under both When Outlook is Online and When
>||||| Outlook is Offline, click to clear the check box
for
>||||| Include this group in Send/Receive (F9).
>||||| Click Close. Quit Outlook, and then restart
Outlook.
>|||||| -----Original Message-----
>||||| Your provided no information that would permit an
>||||| answer.To what "bulletin" are you referring?
>||||| What are your mail account types and
>||||| connection types?
>|||||| Russ Valentine
>||||| [MVP-Outlook]
>||||| "Walt" anonymous@discussions.microsoft.com>
>||||| wrote
>||||| in
>||||| message
>||||| news:167db01c44835$aaacbb90
>||||| $a601280a@phx.gbl...
>||||| When I start Outlook 2003, I have to click the
>||||| send\receive button to receive email. I followed
>||||| the bulletin that had me copy the current
Send\Receive
>||||| group, but that has had no affect. Any other
suggestions
>||||| to
>||||| fix the problem? Thanks
>|||||
>||||| ***************************************************
>|||||| -----Original Message-----
>|||||| What format is being requested? The installation
ID used to
>|||||| start the install or the PID from Help->About?
If the PID has
>|||||| OEM in it, Microsoft does not offer support - you
will need to
>|||||| go the OEM from whom you purchased your machine
for assistance.
>||||||
>|||||| By the way, what is the problem you are trying to
resolve?
>||||||
>||||||
>|||||| --
>|||||| Milly Staples [MVP - Outlook]
>||||||
>|||||| Post all replies to the group to keep the
discussion intact. Due
>|||||| to the (insert latest virus name here) virus, all
mail sent to my
>|||||| personal account will be deleted without reading.
>||||||
>|||||| After searching google.groups.com and finding no
answer,
>|||||| anonymous@discussions.microsoft.com asked:
>||||||
>||||||| I have been trying to resolve a problem with
Outlook
>||||||| 2003. I have been given several suggested fixes
for the
>||||||| problem by an MS tech via a newsgroup. He cannot
resolve
>||||||| the problem for me, so I am trying to submit an
online
>||||||| tech support incident. However, each time I try,
and
>||||||| enter my product id for MS Office 2003,
purchased a
>||||||| couple of weeks ago, I keep getting asked to
enter the
>||||||| product id in the correct format, which I have
done
>||||||| numerous times. How can I get this resolved so
that I can
>||||||| submit an online support request? Thanks
>||||||
>||||||
>|||||| .
>||||
>||||
>|||| .
>||
>||
>|| .
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