Re: Product ID For Online Support

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anonymous_at_discussions.microsoft.com
Date: 06/06/04 

Date: Sun, 6 Jun 2004 16:04:49 -0700

Yes, I was able to purchase the software through my
employer, since I use a licensed copy of MS Office on my
business laptop. The cd container says Microsoft Home Use
Program.
>-----Original Message-----
>Did you say that this software came from your employer?
Is it under the
>Software Assurance Home Use policy?
>
>--
>Milly Staples [MVP - Outlook]
>
>Post all replies to the group to keep the discussion
intact. Due to
>the (insert latest virus name here) virus, all mail sent
to my personal
>account will be deleted without reading.
>
>After searching google.groups.com and finding no answer,
>anonymous@discussions.microsoft.com asked:
>
>| Yes, my connection is set to LAN. The only options are
>| LAN, phone line or IE or 3rd party dialer. I run cable
>| internet. As I mentioned in my thread, OE and Outlook
>| 2000 work\worked fine, but not '03. Can you help me in
>| understanding how I can post an incident to MS Tech
>| Support? Thanks
>|| -----Original Message-----
>|| One last stab then -
>||
>|| Is your connection set to LAN on your account
Properties?
>||
>||
>|| --
>|| Milly Staples [MVP - Outlook]
>||
>|| Post all replies to the group to keep the discussion
intact. Due to
>|| the (insert latest virus name here) virus, all mail
sent to my
>|| personal account will be deleted without reading.
>||
>|| After searching google.groups.com and finding no
answer,
>|| anonymous@discussions.microsoft.com asked:
>||
>||| The format requested is the PID and the format is
xxxxx-
>||| xxx-xxxxxxx-xxxxx. I know I'm entering it correctly.
I
>||| purchased Office 2003 through a program in place
between
>||| my emplyere and MS. DOn't know if that makes a
difference.
>|||
>||| As for my problem, I've pasted the complete newsgroup
>||| posts that outline the problem and responses from
the MS
>||| MVP. Bottom line, Outlook 03 will not send\receive
>||| automatically at startup:
>||| ***************************************
>||| I give up then.
>||| I cannot tell what is wrong with your setup.
>||| If you have no srs file, you have not configured a
>||| Send/Receive group
>||| successfully.
>|||
>||||| -----Original Message-----
>||| No, not the name of your Email account. The name of
your
>||| Profile when you create it from Control Panel > Mail
>
>||| Show Profiles...
>||| Here is information on renaming srs files:
>||| http://support.microsoft.com/default.aspx?scid=kb;en-
>||| us;284312&Product=ol2002
>|||| --
>||| Russ Valentine
>||| [MVP-Outlook]
>||| anonymous@discussions.microsoft.com> wrote in message
>||| news:1889101c44aad$94a9cc50$a101280a@phx.gbl...
>||| no, I did not know about renaming srs files. Is srs
the
>||| file extension? I did a search and cannot find any
>||| files with an srs ext. Is there a knowledgebase
article
>||| that
>||| describes the process? And yes, I did change the
>||| profile to a unique name. I assume your talking about
>||| General
>||| name of my email account under Internet E-Mail
>||| Settings?thanks
>||||||| -----Original Message-----
>||| Did you rename all srs files and give the profile a
>||| unique name?
>|||
>||| Russ Valentine
>||| [MVP-Outlook]
>||| anonymous@discussions.microsoft.com> wrote in message
>||| news:1802401c449e1$089f1890$a501280a@phx.gbl...
>||| Russ,
>|||
>||| My connection type is local area network, and yes, I
>||| did rebuild my mail profile from scratch and deleted
the
>||| old one. Still no send\receive at startup. Not sure
>||| where to turn. Strange that Outlook2000 and Outlook
>||| Express
>||| both worked fine (OE still works).
>||| -----Original Message-----
>||| You never said what your connection type was.
>||| Did you create a new profile from scratch?
>|||
>||| Russ Valentine
>||| [MVP-Outlook]
>||| anonymous@discussions.microsoft.com> wrote in
>||| message
>||| news:178b601c44907$cb1c8860$a101280a@phx.gbl...
>||| This is getting quite frustrating. I checked all
>||| of thelisted suggestions as to how to fix the
problem.
>||| My polling is set to 10 minutes. I'm not working
>||| offline. I went through both article suggestions, I
>||| rebuilt
>||| my mail account from scratch and I disabled my
firewall,
>||| all to no avail.Outlook will still not send and
receive
>||| at start up. I also uninstalled and reinstalled. I
also
>||| tried to post the problem to MS via Support but for
some
>||| reason my product number is not accepted, even
though I
>||| just bought and installed the MS Office 2003. Any
more
>||| suggestions?
>|||
>||| -----Original Message-----
>||| In general, here are the reasons automatic
>||| polling might
>||| fail in Outlook: 1. You have created an unrealistic
>||| polling
>||| interval. Many users set their polling interval to 1
>||| minute thinking they will
>||| be downloading mail continuously as it arrives. Such
>||| settings are
>||| not recommended. They put an unnecessary strain on
mail
>||| servers and can
>||| create conflicting polling requests that can damage
your
>||| Send/Receive
>||| Group or even your account settings. 10 minutes is
the
>||| recommended minimum.
>||| 2. While exiting Outlook, you inadvertently set
>||| your profile to Work Offline this option is
immediately
>||| above the Exit
>||| command in the File menu). 3. You have a damaged
>||| Send/Receive Group as
>||| documented here:
>|||
>|
http://support.microsoft.com/support/kb/articles/q312/3/36
>||| .asp
>||| 4. You have overridden your Send/Receive Group
settings
>||| as documented here:
>|||
>|
http://support.microsoft.com/support/kb/articles/q320/8/36
>||| .asp
>||| 5. Your mail account settings are corrupt. Recreate
>||| your mail account from scratch.
>||| 6. Firewall software is blocking your transmission.
>||| Disable your Firewall temporarily to see if automatic
>||| polling is
>||| restored.
>|||
>||| Russ Valentine
>||| [MVP-Outlook]
>||| anonymous@discussions.microsoft.com> wrote in
>||| message
>||| news:16dba01c44848$fb4736d0$a501280a@phx.gbl...
>||| Here is the article I refered to. My mail account
>||| type is POP\SMPT and I connect via a cable modem (is
>||| that what you mean?) Thanks SYMPTOMS When you start
>||| Microsoft Outlook, Outlook does
>||| not automatically perform a send and receive
operation
>||| to download messages from the server. CAUSE This
behavior
>||| can occur because of a damaged
>||| Send/Receive group within Outlook.
>||| RESOLUTION
>||| To resolve this behavior, create a new Send/Receive
>||| group in Outlook:
>||| On the Tools menu, point to Send/Receive Settings,
>||| and then click Define Send/Receive Groups
>||| Under Group Name, click the group, and then
>||| click Copy. Under Send/Receive Group Name, type the
new
>||| group name, and then click OK.
>||| Under Group Name, click the old group name.
>||| Under both When Outlook is Online and When
>||| Outlook is Offline, click to clear the check box for
>||| Include this group in Send/Receive (F9).
>||| Click Close. Quit Outlook, and then restart Outlook.
>|||| -----Original Message-----
>||| Your provided no information that would permit an
>||| answer.To what "bulletin" are you referring?
>||| What are your mail account types and
>||| connection types?
>|||| Russ Valentine
>||| [MVP-Outlook]
>||| "Walt" anonymous@discussions.microsoft.com>
>||| wrote
>||| in
>||| message
>||| news:167db01c44835$aaacbb90
>||| $a601280a@phx.gbl...
>||| When I start Outlook 2003, I have to click the
>||| send\receive button to receive email. I followed
>||| the bulletin that had me copy the current
Send\Receive
>||| group, but that has had no affect. Any other
suggestions
>||| to
>||| fix the problem? Thanks
>|||
>||| ***************************************************
>|||| -----Original Message-----
>|||| What format is being requested? The installation
ID used to start
>|||| the install or the PID from Help->About? If the
PID has OEM in it,
>|||| Microsoft does not offer support - you will need to
go the OEM from
>|||| whom you purchased your machine for assistance.
>||||
>|||| By the way, what is the problem you are trying to
resolve?
>||||
>||||
>|||| --
>|||| Milly Staples [MVP - Outlook]
>||||
>|||| Post all replies to the group to keep the
discussion intact. Due
>|||| to the (insert latest virus name here) virus, all
mail sent to my
>|||| personal account will be deleted without reading.
>||||
>|||| After searching google.groups.com and finding no
answer,
>|||| anonymous@discussions.microsoft.com asked:
>||||
>||||| I have been trying to resolve a problem with
Outlook
>||||| 2003. I have been given several suggested fixes
for the
>||||| problem by an MS tech via a newsgroup. He cannot
resolve
>||||| the problem for me, so I am trying to submit an
online
>||||| tech support incident. However, each time I try,
and
>||||| enter my product id for MS Office 2003, purchased a
>||||| couple of weeks ago, I keep getting asked to enter
the
>||||| product id in the correct format, which I have done
>||||| numerous times. How can I get this resolved so
that I can
>||||| submit an online support request? Thanks
>||||
>||||
>|||| .
>||
>||
>|| .
>
>
>.
>

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