Re: Continual Error 1321 Trying to Install Office 2003

From: Chad Harris (ddram32_nospam_at_yahoo.com)
Date: 06/06/04 

Date: Sun, 6 Jun 2004 15:36:28 -0400

Mary--

I want to thank you again. I got a chance to look at your site, and I truly
appreciate the high quality of help that MS MVPs and others unselfishly
offer on the Office/Outlook groups day after day that allows you to get a
lot of valuable links and between the lines help/ learning to supplement
books.

 As to evidence of which app installed wisptis, I suppose you'd have to set
view to show the criteria for origin, date, or notice when you're doing it,
or associate a download date from your downloads file if you save the
download setups, zips, .exes, ect in a downloads folder. I just know Office
2003 sure wants to install it and stalls when it can't because the progress
bar freezes with wisptis front and center and then I get all the
config.msi.rbf error messages.

Is there any way in the world to get into setup with some custom tool from
the Resource kit or somewhere else and surgically/selectively remove wisptis
which is the prime cause for my 1321 setup snag?

I want to ask this *first* because it hasn't been answered yet. Is there
any way to be able to surgically single out Wisptis and keep it off the list
of things setup is trying to get in? I tried last night to open up a
custom install with a tool for the resource kit because I couldn't do it
from the default setup with a custom install Probably not, but if that were
possible, if I could get into the guts of setup with some tool and nuke
wisptis, then I'd be able to get Office back in. I even wonder what tricks I
could play with this setup if I knew more dos--if I could get at the wisptis
file through the command prompt and keep it the ___ out of setup that way.

I don't know how you tell which of the 3 apps--the MSFT Journal Viewer,
Adobe Reader 6, or Office 03 installs wisptis--except by date of the install
if you configure the view to show that or can find it in your downloads
folder since almost everybody has Adobe Reader although maybe not 6, I do
have the Journal Viewer entry on the WICleanUP, but I don't know what
uninstalling it would do to help this problem now.

 I want to be clear about a couple things so you know what I've tried; that
I'm glad to try anything you suggest, and that I appreciate your time and
effort. I search KBs pretty regularly, and the KB 231243 for the 1321
error (that was I found within seconds of setup balking) offered one thing
and that was to check a registry key value--my original post was long so you
might not have seen it but I had that value as zero so it didn't offer me
any setting that I didn't already have.

As far as Office plug-ins and Norton AV or System Works, I don't see any
Office plugs ins or even the same configuration with my version of Norton as
the help describes, but that's no surprise that has happened before.
Norton Help references looking in the "left pain under other" of the options
window for Office plug ins. There is no "other," and there is no "left
pain." and I've drilled options and don't see any mention of Office plug ins
on anything you can click. I don't see anything under web tools listed at
all. I'll be glad to uninstall Norton if I can get it to uninstall
cleanly--often a tricky proposition once you've had an SP2 build on your
machine because Seattle and Capertuino California are apparently not
speaking to one another and SP2 users are going to really enjoy the result
of that. No mention of that fact in the 300 million dollar ad campasomeone
is hatching for SP2 next month.

I checked for quotes in the setup.ini file MST section and found no quotes
and very little there per the KB 818239. I'm chewing on Install Shield doc
Q107388 now. I don't understand their reference to patching strategy unless
they mean some MSI patch. All Office 2003's are gone with it. The document
on patching strategy makes me wonder if any update or patch for install
shield from their library would help me. I also wondered if I could
redownload the MSI and refresh files and it would do any good.

I thought of trying Safe Mode but the MSI installer may not get loaded in
Safe Mode. I saw
http://support.microsoft.com/default.aspx?scid=kb;en-us;823816&Product=off2003
and wondered if the "setup.ini wizard" mentioned could help me if there were
one and there doesn't seem to be or at least they want to say if you use it
for 2003 since it's for Office XP and there are problems, don't look to us.

 When I was working with the gentleman from *MSFT, he wanted to use the
Windows Installer Cleanup Utility but we couldn't *simply because* there was
no listing for MOS 2003 in it, so we couldn't select what wasn't there.
One thing I'd like to ask, is it not uncommon when someone has uninstalled
something let's say Office Systems 2003 or another version, that if there
are components to "clean up" that you'd still see an entry for Office 2003
after you uninstalled it? Because if that's not the case then once you
uninstalled you can't use that utility. If you uninstalled Office and you
don't see it, does that imply there aren't remnants for it to clean?

So the MSFT office specialist had a list of registry keys including GUIDs
and also all the Office folders he wanted to nuke, and nuke we did so
hopefully we could get it meticulously off. Office was working fine, I
just couldn't install BCM so the MSFT Office specialist wanted a clean
slate so he insisted that I uninstall Office. And any of us understand
that--files could be corrupt; registry strings or orphans could be a problem
and I agreed with that logic and uninstalled it. I didn't count on the so
not needed WISPTIS for tablet PCs would come back to bite me. Again I love
MSFT Office developer logic--less than .05% of people using Office even have
a tablet PC since it has so much evolving to do compared to a loaded quality
notebook with the newest features as far as a dollar choice, and it gobbles
CPU sometimes considerable CPU, so let's make it mandatory to install it.
____________________________________________________________________________
____________________________________________

*My Lack of MSFT Support Rant and View Hex Error Messages Do Nothing for the
User to Solve a Problem in Real Time so why offer them to the User?*

I was also running SP2 at the time as a Beta tester, and even though I had
tried to associate BCM before with SP2 uninstalled and going back to SP1,
they wanted to work with SP2 off. I don't believe that SP2 is the problem
with associating that desktop SQL MSDE with Outlook. I think it has more to
do with the fact that it's the first .net add in MSFT has had and they
pushed it out unfinished with a lot of problems as a fairly buggy Beta but
they called it RTM. No big precedent there--it happens with all their
software to degrees and certainly happens with the Windows OS and Office and
will be the case with Longhorn and Blackcomb. So here is this company who
is going to spend $300 million dollars to promote XP SP2 because they want
way more than 250 million legitimate copies sold--if SP2 is radically
different someone wake me up because I've read everything MSFT has written
on it. It baby sits and reminds people to use a firewall and update viral
definitions some of whom are much more concerned about the latest Kazaa lite
fileshare. That's why some of the best and brightest universities in the US
become viral infected every single day.

My point here is that this company that I like is going to spend this huge
amount of money promoting SP2--but they are telling me that they don't think
an Office component out of a $500 box of Office is compatible with what they
are feverishely trying to get on every OEM computer and the OEM companies
are perenially like somoene who is thirsty in the desert--they want moisture
and they aren't particularlly worried about whether the water is safe or
not. Anything that even hints of a new OS wrinkle the OEMs always push for.
You don't have to be a NYT, WSJ, IBD afficianado to get that. I think one
add campaign I won't see from whoever handles the promotion is "Watchout!!!!
Don't buy Office because SP2 won't work with one of the CD's in Office Pro
or Office Enterprise edition. We are recalling Office because of SP2.
SP2 isn't the problem with BCM, but it's a good excuse for Convergys to say
we don't support a Beta when they don't know anything about the Office
add-in BCM and they don't.

But once SP2 releases to manufacture with the major problem that it's not
compatible with Norton Internet Security or Norton System Works, and RC1 is
public now being promoted on TechNet's site as a download, so I am
perfectly OK in saying that using Norton will evoke screens that say it's
not compatible with SP2 builds (all of them). It must be further than I
thought from Redmond Washington to Cupertino California and I suppose MSFT
is not allowed to use Live Meeting or even Net Meeting that's still in XP by
putting "conf" in the run box, or a cell phone, or email out of Redmond to
communicate with Symantec Enterprise/Norton Home and Small Business users to
iron out the kinks. It won't be the first time. And I know for a fact
they've heard from plenty of people using SP2 on this.

 At this time I want to point out how much help the all hex all the time
error messages are for the consumer or even the Sys Ad maven. Few people
have the tools and training to interpret these hex errors, so they are zero
help to most of us. The site .oca.microsoft.com the so-called crash
analysis site is completely and utterly worthless--I've played with it for
three years and never seen it yield anything but that there's no solution
for any given error at this time. What they're thinking with it I don't
know. I have heard people from Redmond speak of real time practical error
help about the time Longhorn every births, but Longhorn ain't no short term
solution and it's a different vision depending on what side of the bead Mr.
Allchin wakes up on. Right now helpful error messages are in the primitive
stages. Many of the KBs have little or no help and I've read a few
thousand, and many are superficial brushes by the subject like the single
one on the 1321 error with its reference to one registry key.

_____________________________________________________

*I mean MSFT because I want to be clear that Convergys can't and doesn't
support BCM. Its employees doesn't know anything about BCM and by and
large the phone support for MSFT is from Convergys employees, many of whom
want to keep it an NSA secret that they work for Convergys. I'd be hiding
as well if I were Convergys. They have a compelling reason to hide and MSFT
has a compelling reason to hide that they farm support out to them.

 So I persisted in asking for help from MSFT. Call me silly. I believed
the Redmond company that makes and develops and writes code for the product
and sells it at quite a profit and lives quite well because of these sales
should actually support the product. Likewise the Convergys support route
knows next to nothing about Office setup problems as well but they call
themselves "set up specialists" much like a degree mill where you can buy a
Ph.D. in whatever field over the web in seconds and call yourself Dr. Bozo.

Chad Harris

____________________________________________________________________________
___________________________________________

"Mary Sauer" <laserdog@mycolumbus.rr.com> wrote in message
news:%23PrQAX7SEHA.644@tk2msftngp13.phx.gbl...
> Hi Chad,
> Have you tried cleaning up the Installer?
> Description of the Windows Installer CleanUp Utility
>
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301&Product=off2003
>
> There is a knowledge base article that may relate.
> Office 2003 Install May Fail When You Use a Transform File
>
http://support.microsoft.com/default.aspx?scid=kb;en-us;818239&Product=off2003
>
> When you open Norton, near the top is the options button, this is where
you disable
> office plug-ins. In my opinion Norton should be disabled altogether before
you
> install.
>
> Installshield has some documents too
> ERRDOC: Windows Installer Error 1321
> http://support.installshield.com/kb/view.asp?articleid=Q107388
>
> I have wisptis on my computer, it was installed when I installed Office. I
also have
> Adobe 6, but doing a search on my computer does not have show evidences of
it being
> part of Adobe.
>
> Have you setup a log?
> How to use an Office 2003 Setup log file to troubleshoot Setup problems
> http://support.microsoft.com/default.aspx?kbid=826511
>
> Yours is a rare error... if you ever get it worked out let me know. I wish
I could be
> more help. Hopefully someone will jump in here and solve it for you.
>
> --
> Mary Sauer MS MVP
> http://office.microsoft.com/
> http://www.mvps.org/msauer/
> news://msnews.microsoft.com
> "Chad Harris" <ddram32_nospam@yahoo.com> wrote in message
> news:%23q8Xtc4SEHA.1768@TK2MSFTNGP10.phx.gbl...
> > Hi Mary--Thanks for taking a swing at this. I'm really greatful for any
> > help. Knocking out annoying Wisptis probably took config.msi files
that
> > it needs and now setup wants to stuff it back in. Wisptis is explained
> > below. It's installed by MOS 2003, the Journal viewer, and Adobe
Acrobat
> > Reader 6.0 from what I can see from googling it. I have Adobe 6 also.
> > Wisptis was uninstalled. I should have tried tip to get rid of it, and
I
> > should have thought of it it's so basic, but I didn't see it when I
went
> > after it--but this method just below might have still given me the
install
> > problem if it disabled or got rid of those config.msi files.
> >
> > An easier way to do it is to right click on the file
> > C:\windows\system32\wisptis.exe, click Properties, go to the security
tab
> > and remove all permissions except An easier way to do it is to right
click
> > on the file C:\windows\system32\wisptis.exe, click Properties, go to the
> > security tab and remove all permissions except for Read
permissions.You'll
> > never see it run again.
> >
> > *Where do you mean to go to "options" and disable Office plug-ins?*
What do
> > you think of trying to get back files that setup wants for its never
needed
> > turkey wisptis (unless you are using a paritcular tablet component)
using
> > System File Checker? At least running SFC rarely causes any problems.
> > Also do you think there is any way to download any tool for the resource
kit
> > that will let me do a detailed enough or selective enough custom install
to
> > single out wisptis and keep it from installing? My reasoning there is
if I
> > can keep wisptis from knocking on the door with the setup, the setup
will
> > move on to completion.
> >
> > *I'm going to try what you suggested as soon as I can clear up the
answer to
> > where you mean by Options to disable plug-ins.*
> >
> > I also wondered if by running System File Checker, I could get back any
> > config.MSI files would help, but setup is balking everytime on getting
> > wisptis in by saying it doesn't have access to certain different
numbered
> > config.msi files.
> >
> > ******** This all started out with my wanting to associate BCM with
Outlook
> > and now I can't get Office in. I'm ready to try setup with script
> > blocking disabled, but I'm not following where "in options" I can
disable
> > Office Plug-ins. Options on the Norton interface? IE Internet Options?
I
> > couldn't find any Office Plug-Ins. ********
> >
> > I can't do any kind of repair from Maintainance Mode of course, because
> > Office is not installed. I saw the KB--it's no help. Like a lot of
KBs
> > it has a helpful sounding title with very little of substance inside.
The
> > problem with a 1321 setup error is all kinds of things can cause it. I
need
> > to explain to you what wisptis.exe is and how it came about.
> >
> > Every time I try to run set up, it almost gets through and the the bar
stops
> > with good old wisptis.exe on the box. I put the wispis info below so
you
> > could browse it. I didn't want to distract from telling you at the top
what
> > I think happened. I got a removal tool from one of the sites below for
> > wiptis. I can see it as an .rar file in my downloads file. Also after
> > rereading the desciption I don't know if some reg key could have been
> > modified by wisptis to make reinstall of Office hard. Now when I try
the
> > setup, it runs to close to completion, then the progress bar stops with
the
> > label "installing wisptis.exe" * I think when I ran the removal tool
> > (successfully) to get rid of wisptis it also took out some some of the
> > config.msi files that good ole wiptis wants to install. 99.999999% of
> > people running Office don't use a tablet. The development teams and
product
> > managers for Office could have put it on a MSFT downloads site with
links
> > from the MSFT Office site. I'd love to see whoever got the great idea
to
> > explain what they were thinking when they wove it into Office 2003. Now
I
> > understand why I hear over and over and over that Redmond developers are
> > completely on a planet of their own, and often not even making great
contact
> > with the Product managers and their teams.
> >
> > I was asked by a MSFT Office specialist to meticulously uninstall Office
> > which was working just fine. One thing that spooked people and I can't
> > explain is that for a transient period of time, I was getting an Outlook
> > 2000 splash screen on opening Office 2003 but after that I was getting
the
> > normal Outlook splash screen. OL was working just fine; I just couldn't
get
> > BCM associated with it after trying every thing I could think of. I had
> > Office XP, and then when I got MOS 2003 I let setup uninstall it. I
mean
> > of course uninstalling and reinstalling MOS 2003 would be no big
deal--but I
> > had gotten a lot of extras from the MSFT site and others that were nifty
and
> > I hated going after them again. Here's some context for wisptis? Do you
> > have it showing up in processes on any of your MOS 2003 machines?
> >
> >
> > *What Wisptis is--among other things, certainly not needed in Micorosft
> > Office--it should have been an optional download.* I have long ago
given up
> > on trying to figure out the answer to "What were they thinkiing?" when
it
> > comes to developers or Product Teams on the Redmond campus. "Let's put
in a
> > pen data collection component for Tablet PC whether anyone has a tablet
or
> > not. It'll serve as a great memory hog with excellent potential to
freeze
> > computers and send CPU to 100%!!! But let's not tell anyone this can
> > happen. Let them be surprised."
> >
> >
>
http://216.239.57.104/search?q=cache:2U612r2ecOgJ:www.hyperboard.co.uk/index.php%3Fshowtopic%3D2517+wisptis.exe&hl=en
> >
> >
> > Wisptis.exe (\Windows\System32) This executable runs as a system
> > service that provides pen-data collection for other components of the
> > SDK. When a component needs to interact with the pen (for example, to
> > collect ink or to detect gestures), this executable is spawned as a
> > service to communicate directly with the input device. On a Tablet PC,
> > Wisptis.exe interacts with the digitizer, whereas on a desktop it
> > interacts with the mouse as well. The executable’s name is an acronym
> > that references an outdated internal name for the team that developed it
> > (Windows Ink Services Platform Tablet Input Subsystem).
>
> -------------------------------------------------------------------------- 

--
> > ----
> >
> > Well I don't have a Tablet PC and I certainly don't want an unnecessary
> > process eating up my memory resources.
> >
> > You cannot get rid of wisptis.exe by renaming or deleting it: Windows
File
> > Protection would cause it to reinstall the next time you run Adobe
Acrobat.
> >
> > There is even a rumor about a bug in wisptis.exe itself whereby it keeps
> > part of the current user registry hive locked, preventing updates and
> > eventually resulting in a corruption of the registry hive (which as
reported
> > leads to a "Userenv event 1517" on logging off or shutting down).
> >
> > Others reported GDI leaks and CPU hogging. I haven't noticed the latter
but
> > can confirm that at one point, the number of open GDI handles by
wisptis.exe
> > was above 1000, which is unacceptable.
> >
> > So by and large it seems wisptis.exe can make a thorough nuisance of
itself.
> >
> > To uninstall wisptis and Microsoft's Tablet PC Components on your PC,
you
> > must delete the following registry entries:
> >
> > HKEY_CLASSES_ROOT\AppID\{7F429620-16D1-471E-A81A-114992148034}
> > HKEY_CLASSES_ROOT\AppID\wisptis.EXE
> > HKEY_CLASSES_ROOT\CLSID\{04A1E553-FE36-4FDE-865E-344194E69424}
> > HKEY_CLASSES_ROOT\CLSID\{13DE4A42-8D21-4C8E-BF9C-8F69CB068FCA}
> > HKEY_CLASSES_ROOT\CLSID\{242025BB-8546-48B6-B9B0-F4406C54ACFC}
> > HKEY_CLASSES_ROOT\CLSID\{3336B8BF-45AF-429F-85CB-8C435FBF21E4}
> > HKEY_CLASSES_ROOT\CLSID\{3EE60F5C-9BAD-4CD8-8E21-AD2D001D06EB}
> > HKEY_CLASSES_ROOT\CLSID\{43B07326-AAE0-4B62-A83D-5FD768B7353C}
> > HKEY_CLASSES_ROOT\CLSID\{43FB1553-AD74-4EE8-88E4-3E6DAAC915DB}
> > HKEY_CLASSES_ROOT\CLSID\{524B13ED-2E57-40B8-B801-5FA35122EB5C}
> > HKEY_CLASSES_ROOT\CLSID\{632A2D3D-86AF-411A-8654-7511B51B3D5F}
> > HKEY_CLASSES_ROOT\CLSID\{65D00646-CDE3-4A88-9163-6769F0F1A97D}
> > HKEY_CLASSES_ROOT\CLSID\{6E4FCB12-510A-4D40-9304-1DA10AE9147C}
> > HKEY_CLASSES_ROOT\CLSID\{786CDB70-1628-44A0-853C-5D340A499137}
> > HKEY_CLASSES_ROOT\CLSID\{836FA1B6-1190-4005-B434-7ED921BE2026}
> > HKEY_CLASSES_ROOT\CLSID\{8770D941-A63A-4671-A375-2855A18EBA73}
> > HKEY_CLASSES_ROOT\CLSID\{8854F6A0-4683-4AE7-9191-752FE64612C3}
> > HKEY_CLASSES_ROOT\CLSID\{937C1A34-151D-4610-9CA6-A8CC9BDB5D83}
> > HKEY_CLASSES_ROOT\CLSID\{9C1CC6E4-D7EB-4EEB-9091-15A7C8791ED9}
> > HKEY_CLASSES_ROOT\CLSID\{9DE85094-F71F-44F1-8471-15A2FA76FCF3}
> > HKEY_CLASSES_ROOT\CLSID\{9FD4E808-F6E6-4E65-98D3-AA39054C1255}
> > HKEY_CLASSES_ROOT\CLSID\{A5558507-9B96-46BA-94ED-982E684A9A6B}
> > HKEY_CLASSES_ROOT\CLSID\{A5B020FD-E04B-4E67-B65A-E7DEED25B2CF}
> > HKEY_CLASSES_ROOT\CLSID\{AAC46A37-9229-4FC0-8CCE-4497569BF4D1}
> > HKEY_CLASSES_ROOT\CLSID\{C52FF1FD-EB6C-42CF-9140-83DEFECA7E29}
> > HKEY_CLASSES_ROOT\CLSID\{D8BF32A2-05A5-44C3-B3AA-5E80AC7D2576}
> > HKEY_CLASSES_ROOT\CLSID\{DE815B00-9460-4F6E-9471-892ED2275EA5}
> > HKEY_CLASSES_ROOT\CLSID\{E3D5D93C-1663-4A78-A1A7-22375DFEBAEE}
> > HKEY_CLASSES_ROOT\CLSID\{E5CA59F5-57C4-4DD8-9BD6-1DEEEDD27AF4}
> > HKEY_CLASSES_ROOT\CLSID\{E9A6AB1B-0C9C-44AC-966E-560C2771D1E8}
> > HKEY_CLASSES_ROOT\CLSID\{EFB4A0CB-A01F-451C-B6B7-56F02F77D76F}
> > HKEY_CLASSES_ROOT\CLSID\{F0291081-E87C-4E07-97DA-A0A03761E586}
> >
> > HKEY_CLASSES_ROOT\Installer\Components\BCA32ECD550 E1F4488DBD2A1578ACF8B
> > HKEY_CLASSES_ROOT\Installer\Features\7040110900063
> > D11C8EF10054038389C\WISPFiles
> > HKEY_CLASSES_ROOT\Installer\Features\7040110900063
> > D11C8EF10054038389C\WISPHidden
> >
> > HKEY_CLASSES_ROOT\TpcCom.* (all of them)
> >
> > HKEY_CLASSES_ROOT\TypeLib\{194508A0-B8D1-473E-A9B6-851AAF726A6D}
> > HKEY_CLASSES_ROOT\TypeLib\{56D04F5D-964F-4DBF-8D23-B97989E53418}
> > HKEY_CLASSES_ROOT\TypeLib\{773F1B9A-35B9-4E95-83A0-A210F2DE3B37}
> > HKEY_CLASSES_ROOT\TypeLib\{7D868ACD-1A5D-4A47-A247-F39741353012}
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
> >
entVersion\Installer\UserData\S-1-5-18\Components\1125549C421D34E4DBF1036F62
> > 580BE1
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
> >
entVersion\Installer\UserData\S-1-5-18\Components\652A08B235C6DFF4C8CD41B52D
> > E68CA4
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
> >
entVersion\Installer\UserData\S-1-5-18\Components\9B4B5940D4625D64C85532B8CD
> > E3BF4D
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
> >
entVersion\Installer\UserData\S-1-5-18\Components\D656DA4A9E277A34D90D5E6FFA
> > 34E827
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
> >
entVersion\Installer\UserData\S-1-5-18\Products\7040110900063D11C8EF10054038
> > 389C\Featu res\WISPFiles
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr
> >
entVersion\Installer\UserData\S-1-5-18\Products\7040110900063D11C8EF10054038
> > 389C\Featu res\WISPHidden
> >
> > Now you can also safely delete \Windows\System32\Wisptis.exe. Make sure
the
> > process is not running; otherwise kill it before deletion.
> >
> > Fully tested on an up-to-date Windows XP SP1.
> > Wisptis is a Tablet PC platform component that someone on the Office
> > development team decided to load as far as I can tell with Office 2003,
even
> > though 99.9% of Office users don't have a Tablet interacting with their
PC.
> > It could have been made available on the Office site, the Windows Mobile
> > site, and the MS Tablet site, but no--they made it a mandatory install
as
> > far as I can tell.  Most people tell me it's listed in processes when
they
> > install Office 2003, but some have said they don't see it.  It takes up
CPU,
> > and when it's not in the system 32 folder it can be a virus or Trojan
like
> > so many normal processes exploited by them, and it's very difficult if
not
> > impossible to keep it from starting up.  So I ran a toolfrom one of
these
> > sites to uninstall it and I think deleted a few reg keys associated with
it.
> > Now I think I'm paying the price.
> >
> > I got the removal tool which did the job or the removal tool and the
> > sequence of steps from one of these  sites:
> >
> >
>
http://www.boredguru.com/modules/downloads/visit.php?lid=4http://www.boredguru.com/modules/downloads/visit.php?lid=4
> >
> >
>
http://216.239.51.104/search?q=cache:vOsMzLAdVhYJ:www.boredguru.com/modules/newbb/viewtopic.php%3Ftopic_id%3D193%26forum%3D24+wisptis.exe+&hl=en
> >
> > http://www.aswinnen.be/modules.php?name=News&file=article&sid=53
> >
> >
>
http://216.239.51.104/search?q=cache:ilR8VawdrRgJ:www.aswinnen.be/modules.php%3Fname%3DNews%26file%3Darticle%26sid%
> >
> > Couillon Inc. has fixed the issues with the WISPTIS.EXE process. You'll
see
> > your non-tablet PC freaking when this process is running, and you'll
have
> > this process running if you have Microsoft Journal Viewer or Adobe
> > Acrobat/Reader 6.0 or MS Office System 2003 installed
> >
> > Of course this fix is available through our Downloads section.
> >
> > Enjoy It!
> >
> > UPDATE: We've re-released the fix with some minor improvements...
> >
> > You can download it over here
> > 3D53+wisptis.exe&hl=en
> >
> > Thanks,
> >
> > Chad Harris
> >
> > ____________________________________________________________________
> > "Mary Sauer" <laserdog@mycolumbus.rr.com> wrote in message
> > news:%23bPhNH0SEHA.2408@tk2msftngp13.phx.gbl...
> > > Do you have Norton? Disable "Script Blocking" and in options, disable
> > Office Plug-ins
> > > before you install.
> > > This document is for 2000 but it addresses your issue
> > > Various Error Messages When MSI File Creates and Modifies Files and
> > Registry Keys
> > > http://support.microsoft.com/default.aspx?scid=kb;en-us;232143
> > >
> > > http://www.appdeploy.com/faq/msi_errors/detail.asp?id=84
> > >
> > > What is WISPTIS.exe? It is “Microsoft Tablet PC Platform Component”.
> > >
> > >
> > > -- 
> > > Mary Sauer MS MVP
> > > http://office.microsoft.com/
> > > http://www.mvps.org/msauer/
> > > news://msnews.microsoft.com
> > > "Chad Harris" <ddram32_nospam@yahoo.com> wrote in message
> > > news:uN0LrzxSEHA.3944@tk2msftngp13.phx.gbl...
> > > > One main question I have is  can you custom install office to the
point
> > of
> > > > keeping one file or folder from installing which is my snag?
> > > > Are there any  2003 resource kit tools that will help you do this?
Will
> > > > using Office 2003 Editions Resource Kit
> > > >        Ork.exe
> > > >
> > > >       or
> > > >
> > > >             Office 2003 Setup.exe (Enhanced Version)
> > > >              EntSetup.exe 2/24/04 Approximate file size: 210 KB
> > > >             A self-extracting executable (EXE) file that contains
Office
> > > > 2003 Setup version 11.0.6176.0. For more information about the
benefits
> > of
> > > > this enhanced version, see New Setup.exe Fine Tunes Local Caching.
> > > >
> > > >
> > > >       help me keep from installing wisptis.exe?
> > > >
> > > >
> > > > I posted this in the  setup forum but from what I can tell the Setup
> > group
> > > > has *no one responding to  setup problems.*  It does have
> > miscellaneous
> > > > Office problems posted  there that could be posted here where people
who
> > are
> > > > regulars here with help help with non-setup problems over there.
> > > >
> > > > Every time I try setp, with of course AV off and even with an
"msconfig
> > > > clean boot, I get  a 1321 setup error.   Is it possible to custom
> > install
> > > > and tweak to the file level to leave out wisptis.exe, and is it
possible
> > to
> > > > install in Safe Mode or do you lose the MSI in Safe Mode or
something
> > else
> > > > needed to run the Office setup?  I have tried naming these 3 files
to"
> > > > .old":
> > > > C:\Config.MSI file
> > > > Mapi32.dll
> > > > MAPI.dll
> > > >
> > > > *Every time I try setp, with of course AV off and even with an
msconfig
> > > > clean boot, I get the setup error with a diffent numbered
C:\Config.MSI
> > > > file number.  Is it possible to custom install and tweak to the file
> > level
> > > > to leave out wisptis.exe, and is it possible to install in Safe Mode
or
> > do
> > > > you lose the MSI in Safe Mode or something else needed to run the
Office
> > > > setup?*
> > > >
> > > > MOS 2003 Pro  install setup error on Win XP Pro SP1.    I was having
> > trouble
> > > > getting the BCM add-in to associate with OL 2003.  I was asked to
> > uninstall
> > > > BCM and MOS 2003 Pro and then to reinstall MOS 2003.  MOS 2003 was
> > working
> > > > fine.  With support help from MSFT Office specialist (not Convergys)
we
> > > > meticulously deleted the appropriate reg keys and files.   We were
going
> > to
> > > > use the Windows Installer Cleanup Utility, but it didn't list MOS
2003
> > so we
> > > > did it manually.
> > > >
> > > > http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
> > > > I am getting the following setup errors and setup stops when trying
to
> > > > install wisptis.exe.  Wisptis.exe is unfortunately installed with
MOS
> > and it
> > > > works with tablet PC.  If you don't have a tablet, it stubbornly
starts
> > and
> > > > helps itself to CPU.  Just ending it as a process or trying to use
> > msconfig
> > > > won't stop it.  A CPU gobbler that far and away most of the
population
> > > > dosn't need as a gift from the MOS developers and product team with
> > every
> > > > Office installation is ridiculous, but someone at Redmond made that
> > call.
> > > > These two links context how to get rid of it and I used one of these
> > tools.
> > > > They work and wisptis.exe disappears from your procdesses. Now I
think
> > this
> > > > is causing me problems on the reinstall.
> > > >
> > > > I took steps here to uninstall wisptis.exe and use the wisptis tool:
> > > >
> > > > http://www.longhorn.be/modules.php?name=Downloads&d_op=MostPopular
> > > >
> > > >
> >
http://www.boredguru.com/modules/newbb/viewtopic.php?topic_id=193&forum=24
> > > >
> > > >
> > > >
> > > > I'm getting this Error:  Error 1321: Setup cannot modify the file
> > > > C:\Config.MSI 3a5322.rbf. Verify that the file exists (it doesn't)
in
> > your
> > > > system and that you have sufficient permission to update it.  Should
I
> > > > search for this to download it?  Could it possibly have been
eliminated
> > iin
> > > > getting rid of the wisptis.exe annoyance?
> > > >
> > > > File Extension Details for RBF:  Roll Back File Backup of existing
file
> > > > stored in hidden CONFIG.MSI directory.
> > > >
> > > > http://filext.com/detaillist.php?extdetail=RBF  (3rd entry down)
> > > >
> > > > KB that superficially references setup problem by referring to one
> > registry
> > > > value:
> > > > http://support.microsoft.com/default.aspx?scid=kb;en-us;232143
> > > >
> > > > This KB deals with the error in Office XP and recommends checking a
> > registry
> > > > value here.  My value is correct and conforms with this solution:
> > > >
> > > > HKEY_Local_Machine/Software/Microsoft/Windows
NT/CurrentVersion/Winlogon
> > > >   1.. In the right pane, right-click AllocateCDRoms, and then click
> > Modify.
> > > >   2.. In the Value data box, type 0 (zero), and then click OK.
> > > >
> > > >   3.. Would appreciate if anyone has suggestions as to how to
overcome
> > this
> > > > setup error.
> > > >
> > > >   TIA,
> > > >
> > > > Chad Harris
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>