RE: textbox.curline=0 gives runtime error -2147418113 (8000ffff)

Hello Julian,

I am very sorry for following up this thread late. Based on my research, it
proves that the issue is caused from the different version of FM20.dll.

I have used Windbg to print out the dll versions in both of the working
machine and the problematical machine. I find that,

*In the machine that can reproduce the issue, the FM20.dll version is
12.0.6307.5000
*In the machine that cannot reproduce the issue, the FM20.dll version is
lower, like 12.0.6211.1000

After searching on the web, I find that the FM20.dll 12.0.6307.5000 is
included in a hotfix(2008/5/2) to resolve an Office 2003 issue. The related
KB article is here http://support.microsoft.com/kb/950278. So, to avoid our
issue, we just need to remove this hotfix from your customer's machine.

To do so,

1.From the desktop, click the Start->Run, input the "Control Panel" and
click OK.

2.Double click the "Program and Features".

3.In the left panel, click the "View installed updates",

4.In the updates list, find all "Hotfix for Office(KB 950278)", uninstall
them.

This should fix our problem. If our Office version is 2007, then please
feel free to uninstall this hotfix since it is used to fix an Office 2003
issue described in the above KB. I have also reported this issue internally
but did not get reply at this time, so not very sure when it will be fixed.
I will inform you as soon as possible if I get the product team's
confirmation.

Have a nice day!


Best regards,
Ji Zhou (v-jzho@xxxxxxxxxxxxxxxxxxxx, remove 'online.')
Microsoft Online Community Support

Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
msdnmg@xxxxxxxxxxxxxx

This posting is provided "AS IS" with no warranties, and confers no rights.

.

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