RE: PowerPoint Memory Error (PowerCom)

Peter,
We did try to reinstall the Add-In many times as well as office, we even
tried to install this in different environments over and over to narrow down
the issue but unfortunatly it didn't help. We also tried to generate the
setup package many times by including more dependency files but we always had
the same issue when closing Powerpoint application.
So for now I think that it will be interesting to see how can we do the dump
to analyze the error and understand the issue, Do you know how can I do that?

Thanks.

DSISupport.

""Peter Huang" [MSFT]" wrote:

> Hi
>
> It seems to be a crash occurred in the PowerPoint process.
> From your description, the Addin works before and now it only occurred in
> certain machine and works in all other mahcine.
> If I have any misunderstanding, please feel free to post here.
>
> So far I think you may to unload all the addin and reinstall your addin to
> see if that helps, also reinstall Powerpoint if necessary.
>
> If that did not work, I think you may need to contact MSPSS which will do
> the dump analysis which is helpful in the crash scenario.
>
> Thanks!
>
> Best regards,
>
> Peter Huang
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
.

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