Re: Word 2007 Automation issue on Vista
- From: Steve Rindsberg <abuse@xxxxxxxxxxxxx>
- Date: Wed, 29 Aug 2007 15:19:04 EDT
In article <E7E101A2-8805-45F5-8E14-D026D97AC761@xxxxxxxxxxxxx>, Scott McBurney
wrote:
I haven't found a solution to this issue. And obviously no one from
Microsoft has read this post. I thought the Microsoft MVPs were supposed to
respond to messages in these newsgroups? If not, what is the real purpose of
having them?
The MVPs are volunteers, not MS employees, but certainly other people can and do
respond to questions here ... if they happen to know the answer. That's the
real purpose of having these newsgroups.
If nobody knows the answer or has any ideas that they want to follow up with
you, then you won't get a response.
Some of the newsgroups are for "managed" support. I'm not entirely certain how
it works, but if you have a support agreement with MS and have registered the
name you posted under with them, an MS support rep is supposed to respond to
questions w/in a certain period of time.
I believe this particular newsgroup is one such. If you have a support
contract, it should outline what services to expect and what you need to do to
receive them.
Hope that helps ...
.
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