Re: WMP freezes randomly during playback in Vista, reboot required
- From: "zachd [MSFT]" <zachd@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sat, 6 Sep 2008 23:29:23 -0700
You'll see blue-screens in ATI or nVidia or other components because there are problems with those, most likely. I would suggest getting this *properly* triaged by taking this to ATI or Microsoft actual support. Blue-screen diagnosis via newsgroups is kind of really hard.
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"rcarmin" <rcarmin@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:B2B73341-8286-401E-BD87-F0BF154CC4A5@xxxxxxxxxxxxxxxx
Hello. I am having the same problem.
Any video I try to play on WMP 11, it will crash the system (Vista Ultimate,
all updates installed, including MB -ASUS- and video -ATI-).
But the same video on any other player will play fine.
I searched my event log and it says all the crashes are related to:
[ Name] Microsoft-Windows-HttpEvent
[ Guid] {7b6bc78c-898b-4170-bbf8-1a469ea43fc5}
[ EventSourceName] HTTP
DeviceObject: \Device\Http\ReqQueue
SecurityPackage: Kerberos
000004000200300000000000A83A00C00000000000000000000000000000000000000000000000000E030980
I am sure this is it because i tried playing many videos on WMP and they all
made the system to crash (including mouse not moving). And I have several of
these events lined up with the times of crashes.
I've been reading on another forum that it could be related to ATI drivers,
but seems like NVIDIA users are having the same issue. And rolling back to
old drivers didn't work for me (uninstalled, rebooted, installed older ones,
rebooted, same issue).
Is there a way to fix this? I wouldn't mind not using WMP but it's needed by
some sites as their video player and that too makes the system crash. Trying
to watch a video on Steam also crashes the system (I think it uses WMP as
well). I tried uninstalling it and it also didn't fix the problem.
I have an ASUS Maximus Formula, Intel Q6600, ATI HD 3870, on-board HD sound,
4gb ram.
It was all working fine until a week ago. I didn't install ANYTHING at all.
But my Vista is on auto-update and I noticed a few updates were installed
past week.
I hope that's enough info.
"zachd [MSFT]" wrote:
Does it actually **crash** or just freeze? Crashes are very special beasts.
A freeze in this context probably means that your video card driver is
locking up, since WMP itself doesn't have the power to freeze your system
like that, but your hardware does. Does your video card vendor have an
update available?
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"pelotudo" <pelotudo@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:5FACE52E-C432-4FC1-89B6-C2390F4A93DD@xxxxxxxxxxxxxxxx
>I also have VLC Media Player which I have resorted to using for most of >my
>TV
> show/movie watching now because of this. It seems to just be with WMP > as
> the
> crashing/freezing happening.
>
> "cwdjrxyz" wrote:
>
>> On Jul 21, 2:19 pm, pelotudo <pelot...@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> wrote:
>> > During video playback Windows Media player randomly decides to >> > freeze.
>> > Sometimes it will freeze the video frame on the screen and continue
>> > playing
>> > the sound, other times the entire computer will freeze.
>> >
>> > It does not respond to any type of keyboard command. I have to do a
>> > full
>> > reboot (hold power on laptop).
>> >
>> > Is there a fix for this available? I am running a HP DV6600 laptop,
>> > 2gb ram
>> > on an Nvidia 7150 video card, Windows Vista SP1 installed with the
>> > newest WMP
>> > updates.
>>
>> If you have other players, does the problem also happen on them? If
>> so, this might indicate that the problem has something to do with the
>> computer itself such as lack of enough CPU resources, a sound card,
>> etc. If the videos play well on other players, then the problem more
>> likely has something to do with the WMP itself. The most recent
>> versions of Real, Winamp, and several other players that often are
>> installed will play .wmv videos. Since video often makes severe
>> demands on CPU, be sure you are not also running some other program at
>> the same time, such as a virus scan, that also can tie up a good bit
>> of CPU.
>>
.
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