RE: WMP10 Find Album Info Library Wrong

Okay, so we're going to try something new here.

Media Player has the ability to "self-repair" when it finds that it's
registry keys are no longer present. This means that we can perform a
"lobotomy" on the Media Player registry keys and WMP will go "hmmm... okay,
let me fix myself".

How comfortable are you with working in the Windows Registry? I'm asking
because in all honesty I can't come up with any reason why the Find Album
Info web wizard won't show.

If you're comfortable following my directions, here's what to do.

1. Make sure Media Player is not running.
2. Click "Start -> Run" type in "regedit" and press enter.

You'll get a two pane view, on the left will be a tree view (little +
symbols on the left mean there are sub branches) and on the right an item
view.

3. In the left pane click the + to expand the following path:
HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer, clicking on the
"MediaPlayer" node when you've expanded to it.
4. Look at the status bar at the bottom of the Registry Editor window, you
should see "My Computer\HKEY_CURRENT_USER\Software\Microsoft\MediaPlayer".
5. Now press the Delete key with the MediaPlayer node selected. You will
be prompted with an "are you sure" type confirmation dialog. Answer yes.
6. Press the left arrow key on your keyboard to collapse all the nodes
until you end up with the five base nodes under My Computer showing again.
7. Now in the left pane click the + to expand the following path:
HKEY_LOCAL_MACHINE\Software\Microsoft\MediaPlayer, clicking on the
"MediaPlayer" node when you've expanded to it.
8. Delete this node as well, making sure that the status bar reads "My
Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\MediaPlayer" before you
actually press the Delete key.
9. Close the Registry Editor.
10. Launch Media Player.

You'll have to go through the First User Experience again, but when you
have, if everything else is correct, this should have Media Player be set to
a "default clean install" state.

Now what happens when you try to use Find Album Info?

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"Parmenides320" wrote:

(Sorry. Worked pretty late past couple of nights and couldn't access mom's
computer when I got home.)

Anyway, as I wrote earlier, across the top are the drop-down menus (File,
View, Play, Tools, Help). Below that is a wide "band" of "tabs" (Now
Playing, Library, Rip, Burn, Sync, Guide). I clicked on Guide and was taken
to windowsmedia.com No welcome; it's the same page you go to if you type the
address in the address bar.

I click on the Rip tab (you called it a "pane", didn't you?) and was taken
to (according to the title bar) windowsmedia.com only - nothing. It's one of
those white pages with blue words, the first of which are

This program cannot display the webpage.

Most likely causes...

Any other suggestions?

(Did I mention that I really appreciae you


"Mike Poz [MSFT]" wrote:

Guide == Media Guide.

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"Parmenides320" wrote:

the drop down menu is across the top...file,view,etc below that are "shaded
tabs" now playing /library/rip/burn/sync/guide I see nothing that says Media
guide or Media any suggestions.

"Mike Poz [MSFT]" wrote:

Try clicking the Media button across the top, can your mom see the Media
Guide information in Media Player? If the first page she sees is a
"welcome..." page, then click the sync pane and then the Media button again
to get to the Media Guide.

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"Parmenides320" wrote:

Just looked at something that may be worth mentioning. I have WMP10 v.
10.00.00.4036 and mom has v. 10.00.00.3802.

"Mike Poz [MSFT]" wrote:

Okay, so we know that the web site isn't blocked to her computer. WMP cannot
be redirected to another metadata service, so the only reason why she doesn't
get an information is because WMP is probably being blocked some how.

Let's look at options settings then. The first one is on the General tab.
There's a checkbox for "Connect to the Internet (overides other commands)".
This is a setting in WMP that will ignore an other setting in WMP with the
exception of a system policy and an IE security setting.

Please check that box. Does Find Album Info (FAI) work for her now?

There are some other settings, on the Library options tab there's a Retrieve
additional information from the internet. Is that checked? If not does
checking it help FAI work?

What about the Privacy options tab? In the top section there are two
checkboxes, Display media information from the Internet (Default is checked,
please make sure it is) and Update music files by retrieving media info from
the internet. This is tied to the Library options noted above, if it's
checked here, it should be checked there too.

If all these are set correctly, what about firewalls? Is WMP authorized as
an exception in the firewall that may be installed on her computer or is it
blocked?

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"Parmenides320" wrote:

Yes, she can.

"Mike Poz [MSFT]" wrote:

Can she browse to the http://www.windowsmedia.com website?

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"Parmenides320" wrote:

I was attempting to talk my mother through ripping a CD tonight and finally
realized her computer had update her Media Player to 11. I HATE 11. All the
options like "Find Album Info" and "Search for Media" appear to be missing.
Anyway, I had her uninstall WMP11, download WMP10 and install it. Now when
she clicks on "Find Album Info" it goes to windowsmedia.com and finds nothing
- not even a website. I have WMP10 and when I click on "Find Album Info" it
goes to metaservices.windowsmedia.com and finds something - a website AND
album info. It seems WMP10 is looking in the wrong place on my mother's
computer. I have searched everywhere - microsoft.com, various search
engines, everywhere for every combination of using/looking on wrong
website/database not metaservices/windowsmedia.com NOT
metaservices.windowsmedia.com...everything and have found nothing to tell me
how to point her WMP10 "in the right direction." Any suggestions?
.

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