Re: WMP 11 Bug

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"video4ever" <video4ever@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E28E6675-13BC-4A3A-81BF-2D122FD69450@xxxxxxxxxxxxxxxx
I think what he says is true. There are many bugs introduced in wm11 that
MS
seems unwilling to fix.

There's a particularly great article written about the 'cost of fixing one
bug' that you can search for if you're interested. This is a non-trivial
field. Happily Tedd leads this team, and he's one of my favorite people at
Microsoft because he loves to do the right thing. But no, the right answer
isn't always fixing anything: the product shipped at a certain
implementation level/style, and any further tweaks to that post-release come
at a huge expense that have to be well justified. That's established by
customer feedback to product support. Regardless of channel available,
given the cost/effort involved (maintaining / servicing incremental releases
is an interesting problem), it takes significant feedback. At the core of
it, Microsoft isn't a garage company. This stuff isn't rocket science:
there's a business being run here, and you actually do have to make tough
decisions in order to do the right long term thing. I'm more a fan of the
Garage / Anything Goes style myself, but incremental releases have massive
impact and demand on the company, so...
if you're really really interested in Release Management and SE and that
kind of thing, I know the right people and can swing a resume their way. I
applaud things just working, but the short term QFE to patch Annoyance X
often comes at a much more interesting cost to something even better in the
future plans.

My biggest problem is long play lists referencing files longer than 30
minuites will not work. It is a long known bug that has not been fixed.

You posted this general comment four times today - I linked you to KB931756
which contains the fix. So yeah: the stuff that product support gets
feedback about is getting looked at and fixed. I have a link to the five
WMP11 QFEs at the top of my page - or you can just search for "windows media
player 11" fix at http://support.microsoft.com .

Generally if it's a critical / important bug (not a design change request)
affecting numerous people and gets into Product Support's hands... that's
the right way for things to go.

-Zach
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.


.

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