Re: Hey, WMP team - v11 is user-hateful!!

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I would rather the old library be back as well...this one is much less easy
to use. I would rather go for the simplicity, rather the looks.

"Dale" wrote:

You're just blowing air:

http://www.microsoft.com/windows/windowsmedia/community/newsgroups/WindowsMedia/default.mspx?&guid=&sloc=en-us&dg=microsoft.public.windowsmedia.player&p=1&tid=e589616f-db50-4c0b-8730-a8892f05e1e0&mid=e589616f-db50-4c0b-8730-a8892f05e1e0

Dale

"Barry in Seattle" <Barry in Seattle@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:C94E95E6-5BF8-4E2E-B705-4F8AD66A5B46@xxxxxxxxxxxxxxxx
Since I can't find any "feedback" option either in WMP or on Microsoft's
website, I'm posting this in the hopes of communicating to the Product
Manager(s) on the WMP team.

I only installed the v11 update ten minutes ago, and already I'm preparing
to revert to v10. I haven't even had a chance to find the bugs that I'm
seeing listed in the newsgroup. I was completely turned off as soon as I
found that v11 completely changes the UI, adds junk I don't want (like
album
art and groups), and won't let me turn the junk off.

I don't understand why you've violated some of the most basic rules for
providing successful software updates to your users. Probably the most
basic rule is:

IF YOU OFFER A NEW UI, ALLOW USERS TO RETAIN THE OLD. In my case, I want
a
nice, simple list view of my library - it makes it easier to work with the
500+ CDs I have in my library. The mandatory insertion of album .jpgs
simply
makes WMP 11 unusable for me. Adding groups makes it even worse.
Regardless
of how great you think the new UI concepts are, you should ALWAYS honor
the
user's previous preferences!

While we're at it, another good rule is: TEST YOUR UPGRADE PATH
THOROUGHLY,
USING YOUR CUSTOMERS' ENVIRONMENTS. From the pages and pages of bugs that
users are reporting, it looks like the upgrade breaks a remarkable number
of
existing installs. For example, the Roku Soundbridge is possibly the most
common device for wirelessly transmitting music around the house, but v11
seems to break the Roku.

And as a general rule: *ALWAYS* PROVIDE A CLEAR CHANNEL FOR CUSTOMER
FEEDBACK. It's simply ridiculous that I can't find a feedback form
prominently featured in the Help, or on the WinMedia web page. This lack
communicates quite clearly that "we don't care."

Regrettably,
Barry





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